Reviews for Shopify Inbox

excelente!

I like the options and the AI responses after reading what the customer said. Very good!

Great for chatting to potential sales customers. More features including translation would be great...

So far satisfied

very good app.

sehr einfach

el único tema es que a veces no me llegan las notificaciones.

Would be great if we could start email conversations here from an order page. This would help centralize all communications in one place instead of going to our email client and sometimes having clients sending messages to chat and email. Other than that it's extremely simple and works well!

Love it! Works great.

Very easy to use. I have been successfully interacting with clients.

This has been a great addition to our business!

this app is nice and keeps me connected with customers quickly.

It's really easy and fast to check all the customer info in the profile bar next to the live chat so you don't have to let the chat to manage the orders

is good , but most of the messeges come from people trying to sell sou services about helping you with your wbesite.

Excellent and very responsive. Quick to work and easy applications.

Great way to communicate with customers. I have it set to email, so I never miss a message.

It is a fantastic app that has enabled me to answer questions quickly for our customers. The interface is much like texting, and I do truly view it as an asset. Room for improvement: - It would be awesome if an audio reply option was added. - It would be nice if an auto reply feature was enabled, so I could say "Thanks for contacting us! If you don't get a reply right away, we will contact you via email shortly." or something along those lines. We are a small business, and don't have the ability to staff someone to reply immediately around the clock. - The auto AI response feature is frustrating. Every time I go to respond to a message, it never types the first word correctly because it is trying to come up with an AI response instead. If this feature could be a button to press to generate a response for those who want to use it, instead of it being the default, that would be so much better. Thank you for your review, your suggestions will be shared with the product team. I just wanted to let you know that we do have an auto reply feature that may be what you're looking for. You can set it at admin.shopify.com. Select Inbox from the Sales channel list on the left sidebar > Available hours on the left sidebar below Inbox. From there you can set an Automated first reply and have it differ for when you are available vs not. The AI response feature can also be turned on/off in Inbox settings at inbox.shopify.com under Settings > Message preferences > Automatically generate a reply On/Off. Hope that helped! Feel free to reach out to us at inbox@shopify.com with any further questions. - Shopify Inbox team

Would recommend because it's user-friendly and informative, allows to cancel labels, good customer services.

good

que sea mas visible la notificacion en lapc o celular cuando llega una conversación nueva

Simple to use, helps give customers that personal touch they seem to like.

挺好用的 good

A lot of scammers are reaching out through this platform using the shopify inbox as a way to contact the owner of the store. They are offering to assist new stores with "consider implementing the necessary changes to enhance our store's performance and visibility". Here's a concise breakdown of what needs to be addressed: 1. Reactivate and configure the disabled feature to restore full functionality and ensure seamless indexing by search engines. 2. Implement advanced on-page SEO strategies, including metadata optimization and structured data integration, to enhance organic visibility. 3. Generate and submit an updated XML sitemap to Google Search Console, ensuring expedited crawling and indexing of your store’s pages. And other suspicious activities.

Great so far

I love this app because it gives potential customers access to me. If they have a question, the app notifies me, just like a text. And boom, I can answer any and every question the customer has. This way the customer gets answers immediately and you provide customer service that gains more confidence with them. I've gotten lots of customers because of the accessibility and ease of using this app. And best of all,, it's FREE!!!