Reviews for Shopify Email

The app itself is easy to use and gets the job done. However since we do customisation, a personalised product image is created before the client is about to place an order. In other abandoned cart apps, like Klaviyo, this customised image can be sent to the client (instead of the regular product image), so they are more likely to recover their cart. Shopify Email does not. While Shopify support told is this is possible, "we just need to manually code it ourselves", we went ahead and paid a developer to code it for us, only to find out it does not allow us to pull this customised image. So we spent hours setting up our flows, paid a developer a hefty sum to set up the customised product picture integration, only to find out it doesn't work. Great. Thanks Shopify.

Amazing app. Saves us alot of money versus using something like mailchimp. Wish there was a way to add emails via HTML only.

Movie Buffs Forever

2023-04-06

United States

Great App! The only issue is that emails are not listed/filtered by their 'Send Date'. Therefore, one must look through each email in order to find an email for a particular send date to make revisions. Just recently the emails were listed by the 'send date' which made it easy to instantly find a particular email, but in the past few weeks, it changed back to random listing by the latest email worked on. Other than that, the app is easy to use, looks great and customer response is excellent.

The app is good, but i would like to have additional features for it to be great and a true substitution to the other email services. I would like to have: 1. a very simple image crop/editing tool so that it is easier to adjust certain images 2. some ways to change the font sizes in the footer thx

Dear Developers, Thanks for adding the option for liquid code in Shopify email App, But there is a size limit of code 50 kb. Please increase the size of the liquid code, So we can use use our existing HTML code file for email marketing promotion. That would be much appreciated. Please notify us when this is implemented. Kind regards

We love this app. It is very user friendly for they have template which you can customize. We are able to customize our emails and even see what the statistics are. We have sent emails for our prelauch and launch and will continue to use it for other occasions. And the great part is: every month you get 10.000 e-mails for free. For us as a starting business, it is enough. Can highly recommend this app.

Worst app i've ever used. It keeps sending out an automated email to my customers post purchase that I did not authorize! Even when I delete this app it keeps sending them out. Please stop sending automation emails!!!!

poor poor app, takes days to send out one sad email, crashing non stop, support is even more poor not sure why to bother UPDATE TO YOUR REPLY: Sorry, do you not think that we would have cleared the cache, etc, safari doesn't support shopify for ages now, we use chrome and your app is just seriously awful in any browser, take one day to run a simply boring campaign! It occurs again???? You must be joking, occurs every minute, and if we want to change any wording it crashes, you can delete one or to letters then crashes again. you reply is a typical I. T ignorant reply. Not sure why you bothered to reply, as IT IS NOT HELPFUL but just ignorant!!!! you could ask next time if I turn on my computer???

Aplicativo muito bom e de fácil manejo, recomendo!

Please delete me from the list don't fatuate me, the bill of 27 euros we don't have the kjart when I open the account I thought that 1euro and not 27 euros please don't fatten me anymore

I use your app on my website https://oliveoil.green/ and am completely satisfied with both the product and support. Thank you!

Don't bother. Emails will show in completely different colors when viewing it from a phone in dark mode and there's no way around it. On forums, Shopify provides no solution, basically just gives a 'too bad' type response.

This app is the worst, everytime you want to backtrack correct a word add A WORD, THE APP SHOTS DOWN. So I uninstalled it again. Even if you offer it for free it should work and should not cause FRUSTRATION which it does. The beautiful templates do you no good if you can't use them. Thank you so much for making this app available to all. As a one-person business empire owner, I find this app incredibly time-saving, because it makes me confident I am sending out professional-looking (not pieced together) ad campaigns/ news/offers. 1/27/2023 I keep having problems with your app, I uninstalled it and re installed it. It did not fix the problem. here is the error I am encountering: When I am writing anything into the text boxes I get that screen. There’s a problem loading this page There’s a technical problem with Shopify that has prevented this page from loading. Try reloading this page or going to another page in Shopify. If that doesn’t work, visit our status page for updates and try again later. I am hoping you will address this issue soon, because I really love this app otherwise. This has not changed.

The app keeps shutting down while using the editor. This app is nog usable for me. I haven't even started an emailcampaign because of the bugs

This app integrates well with shopify and my store and has an easy to use editor. However, after using this app for the past year, it has suddenly gotten VERY buggy. It shuts down multiple times while I am editing my emails and no longer lets Grammarly review the text content - so I have to export it to another screen outside of the app to even spellcheck an email. It is extremely frustrating. I am looking at other options since I have really hit my max of dealing with frustrations on this. Also, tech help did not even respond to my request.

-10 For right at 2 years I have asked for the correct banner sized for the Shopify Email app or an image cheat sheet for this app. I just spent another 2 hours for the agent to tell me the email banner size is 600x700 NOT until the agent tried it did they grasp the concept of IT WONT WORK. DO NOT ADD THIS APP it is trash and Shopify has no desire to make worth anything. Shift4Shop is looking better everyday. Fix it or at the very least give us a UPDATE CORRECT Cheat Sheet for the images

Email template codes can't be edited. I need to customise the abandoned cart/checkout emails to not include products with a certain tag but can't do this. This is a vanilla product. Shopify's usual lets do the bare minimum product requirements and we will get away with it politics.

product images no longer showing when I go to create a new newsletter email campaign. A very buggy app and basic in its design edit inputs in general. Have to open in Chrome as Firefox has a meltdown trying to run it usually. Just a frustrating feature that should be flawless.

Awesome support by the customer service agent. thanks! and i love the fact it's free and we can remove the app branding!

Setting up all my emails flows etc, was pretty straight forward, except for 1 thing. It didn't send out ANY of my automated emails. I reached out to support, and chatted for almost an hour, trying to sort it out. They said it looked like everything was set up correctly, but still didn't work. They said they needed more time to look at the problem. Which was fine. Long story short another guy from support reached out but was no help. After sending support 3 more messages over a 5 day period, no one has even gotten back to me with any sort of an update! Not even to say, "hey we're still working on" Nothing! I can't launch my website until this is sorted out and it's been a week now since I first flagged it with support. Not happy. I understand it's free, but if you can't help me sort it out, just let me know so I can delete the app and move on and find one that works. I normally don't leave bad reviews, but this is extremely frustrating!

The email builder can feel a bit wonky. For example it often gets no result when searching for a collection to add to a link and when you try to add a section using the "+" button next to a section it always gets added at the bottom of the page so you then need to reposition it. There's also a glitch that kicks you out of the editor and back to the main app page which happens pretty often. There's been no new updates since I original posted a review in May 2022 and the issues are still there. I'm reducing the star rating because it looks like Shopify won't be updating regularly. Would also be good to be able to have a "Show email in browser" button in emails.

Vintage Paper Co

2023-01-31

United Kingdom

Glitchy - keeps crashing and logging me out every few minutes. Also it doesn't bulk send, it sends in batches over a number of hours meaning some customers receive the email after everything has sold out.

Pretty basic email app. Does the job 80% of the time. Noticed that if you send an email to an app that supports dark mode on IOS your style is completely broken.

I like the app, but I don't care much for the templates. They seem to be out of date. Also, how do I update my business physical address.

Simple app that is fairly user-friendly, but is quite glitchy. It jumbles up letters while I am typing, and the screen sometimes gets stuck and I can't scroll down - have to reload the page.