Sacred Infinite
2020-07-02
United States
I was struggling with the interface last night while under a deadline and I contacted customer service. It was after hours and they went back and forth with me until it was fixed. Great customer service.
Arbor Scientific
2020-07-02
United States
Colby was quick to respond and FIX an issue I was having with buttons I added to a page. He also took the time to look over the entire page and make sure it had no other issues. Great support!
2020-07-01
United Kingdom
I used this app originally to build a landing page for my website and once I got used to it after playing around for a while and watching the demos I found it really easy to use and really versatile, allowing me to build a highly professional landing page that I'm really happy with. Now I'm continuing to use it to improve the quality of the standard pages on my Shopify website as the standard functionality is so limited. It's perfect for this as it just imports your existing pages and lets you edit them then republish them with a click. I just now had an issue with a video not playing and Charles from customer service fixed it within minutes of my help request. He explained exactly what the issue was and what he did to fix it. Highly recommend!!
Neat Visage
2020-06-30
Kazakhstan
Great Support team. Was quick to respond and solve the problem. I will use this app on other stores of mine. Thank you Shogun Team!
Createmystyle
2020-06-29
Canada
I would give this app a five star. I had worked on my blog for several days using different apps, and found most of them not functional to their claims. This app fit all my needs in one place and it was so easy to use. Plus if I had any questions the support staff was right there to help.. Thanks
La Tienda de Frida & Chelsee
2020-06-29
Mexico
Great app, great service, they answear a saturday night, very late and solved my very simple almost dumb question in a friendly manner, really glad we try it again, we will stick to the app.
XeroPicks
2020-06-29
United States
Customer service is some of the best I've ever experienced. Prompt, helpful responses and they go the extra mile to solve your problems. Highly recommended.
BALI Lash
2020-06-27
United States
Second update, I have bumped it back up to 5 because I know how much reviews mean. They addressed the issues and all is well. I still warn to be careful with any coding with their app, make sure you follow things correctly otherwise youll be in a huge mess Update: Still experiencing major issues with yotpo reviews populating on my pages. This has been nothing but a waste of time and money to try and resolve and shogun isn't helping. Do NOT use shogun for a product landing page on your theme Tough rating because I like everything you can do with building pages although its very time consuming to make adjustments for each display option. I've also had a major issue with reviews not populating and have had to pay a developer a good amount of money to try and resolve a coding issue for reviews to populate on shogun pages. It's honestly been nothing but a pain and wasted time and money. I hope to update my review once they resolve this.
2020-06-27
United States
The more I learn about this app, the better and more powerful it gets. And when I don't know, shogun assistance is as amazing. Thanks Andre for the latest help, you make me look good.
2020-06-25
United States
The best customer service I've ever experienced. Always willing to go above and beyond to help figure out any issues, questions, etc.
Watt Wagons
2020-06-24
United States
Worth every penny. Great support, quick turnaround, dead simple app. The first page is a short learning curve - recommend starting with a template to get the hang of it. To Andre- you rock. One small request - please add more templates - that will help the users exponentially. Most users are not interested in doing hard stuff - if you give them more templates, it will further reduce the barriers to adopt!
Goose & Gander
2020-06-23
United Kingdom
Great app to allow whole team to quickly build content pages and make changes to product page. Does loads more too. Support are excellent too!
Five12 Garage
2020-06-23
United States
I'm always a bit hesitant relying on 3rd party apps to run my business. Especially customer-facing functions. I can confidently say that Shogun is very user-friendly, feature packed, integrates seamlessly, and the support is off the chains! They respond very quickly and oftentimes with screen shots and short video clips explaining the solution. I'm helping a good friend setup a Shopify site and Shogun is a no-brainer recommendation for him. Thanks for all of your help!
Temple Cycles
2020-06-22
United Kingdom
Overall good experience and the app allows you to make nice looking pages. I have been using it for 4+ years now.
Pure Feast
2020-06-22
Canada
This app makes designing beautiful pages really simple and quick. I've been able to find the answers to most questions I've had fairly quickly within their Help section. UPDATE to my earlier review from last year - I wanted to say that I still love this app and highly recommend it. Their customer service is super fast and helpful!
BEAR
2020-06-22
United Kingdom
Super duper easy to use, really quick and friendly support team, integrates perfectly with themes and has heaps of customisability! Can't fault it! :)
Vivi Fry
2020-06-22
United States
Easy app to use and great customer service! I did just find out (despite my web designer who installed Shogun telling me I could delete this app after the pages were finalized), that if I do delete Shogun, all the work on the app will be deleted. So now I am stuck paying for the app until/if I end up setting up all the pages differently.
Atomtek Electrical Wholesaler
2020-06-22
United Kingdom
We used his app for building a sleeker look to our website at www.atomtek.co.uk. We were especially pleased with the tech advice given by Shogun staff member, Sweetan Mankotia, who replied promptly and also directed us to useful 'how-to' videos.
Pinwheel
2020-06-20
United States
There's a learning curve and some jankiness. But their SUPPORT is off the chain good. I'm writing this at 1:49am after about my 5th minor support inquiry for the day. Not only was it a quick turnaround, but he went the extra mile and found root cause and sent me a video despite us finding a workaround.
Alpha Planters Online
2020-06-19
India
It helped me customize and ready to launch quickly. Help is just a message away anytime. Highly recommended.
Spawn Fitness
2020-06-19
United States
This is a great tool that adds a LOT of flexibility to your pages, especially if you dont have great coding/development skills. I highly recommend taking your time to learn margins, spacing, and padding - Just because this is a "drag and drop" editor doesn't mean it's that easy. Spend some time (30 mins) learning how everything works and you'll be glad you did and will quickly learn how to put what you want where you want.
Yes She May
2020-06-18
United States
Love Shogun. First time user! It has been friendly to use and flexible. Excellent and fast customer service!
Homhum
2020-06-16
United States
Justine provides very good customer service, very quick reply always. He himself deserves a 5-star. :)
Honua Hawaiian Skincare
2020-06-16
United States
Shogun customer service is very helpful, They have very fast responses with extremely useful links and information, a big shout out to Shogun : )
Total Horizons
2020-06-16
United States
As of writing, we are still new to this service but what I could tell you straight off is that this allows you to do more and indepth changes to your website! The support team is really fast to assist you with your inquiries regardless of the plan you are in (even in free trial)!