Reviews for ShipStation

ShipStation has been a lifesaver for us. As Ugmonk has grown over the years, we were getting buried in orders and having trouble keeping up on the fulfillment side of things. We've been using ShipStation for years and it's save us so much time. I love the automation and batch processing features. Also, works great for international orders and auto-fills the customs info. If you aren't using ShipStation, there's a good chance you are wasting quite a bit of time. Highly recommend for stores of any size.

Been using this program for years. Amazing. Great interface, easy integration, very very user friendly.

Love ShipStation! Makes shipping a breeze and with the discounted rates it also is less expensive.

I've tried 4 different shipping apps, and this one is hands down the best. Crucial part of our business and we couldn't be happier with it.

What would Fringe Sport do without ShipStation? Probably ship a lot slower, at higher cost, and with more stress! We've used ShipStation for years and the product keeps getting better- and is still very low priced for the efficiencies and experience it delivers. On the fence? Just pull the trigger- you'll be glad you did

Super Happy with Shipstation! Currently have it connected to handle my USPS shipments and get a nice discount on those labels. Also have my Printful account connected and it was easy to set-up rules in Shipstation so that I can still see all the orders while letting the print on demand stuff happen on the Printful side.

Benchmarkmedia

2017-09-07

United States

*Not suitable for International shipments over $2500* Doesn't support NAFTA form for shipping to Canada on any carrier. Doesn't support SED/EEI form for international shipments over $2500 on any carrier.

Horrible. We chose them ShipStation weeks before our launch and when ever we contacted them it was never their fault that the labels could not be printed . They blamed Shopify they blames Fedex....it was never there issue. To top it off when we launched after they assured us everything was fine....IT FAILED and no one was there to help. No Human -- No Chat. We called ShippingEASY got real people and they got us up and running in it all out in 1 phone call . Thank You SHIPPING EASY. GOOD BY SHIPSTATION

Initially was told this app would work for what we needed only to find out several hours of work later that it did not get rates. I had told them that I wanted to use this to replace a competing product and they never clarified that it would not work for that purpose. This is probably a good product but they didn't accurately explain what they offered when I asked up front.

Rarr

2017-08-08

United States

I found the app worked okay and didn't have any problems, but in the end I didn't find the extra cost and added steps to be worth it. Perhaps my volume wasn't high enough to see the benefits but I found just using Shopify's system to carry out my orders and arrange shipping to be easier and cheaper. RARR Sportswear www.rarr.com

absolutely best shipping service! Check out https://www.NatuerHouse.com for our operations!

ShipStation is a Godsend. We've hooked up all of our sales channels to the back end, and we can literally click-and-ship our orders in a single click. The pricing structure is great, and we actually got a promo email so that our subscription is free for the summer! Thanks ShipStation!

Great shipping app with the ability to customize to fit your needs.

App works quickly and easily. You can setup presets if you have similar items, love the presets. If you need to void a label that do not print or you made an error it is super easy to void. https://www.foxxholsters.com/

ShipStation makes our fulfilment a breeze! The interface is clear and simple, yet powerful. The automation features have really come in handy. It helps automatically enter shipping parameters like automatically bypassing local pickup orders, automatically configuring shipment signatures based on order value, or automatically loading settings based on order item presets. It has been super reliable, definitely would recommend.

We use Shipstation for our several Shopify Stores and other integrations. It works great for us decreasing time to fulfill the orders cross all our channels. oxemize.com

We use ShipStation and the Shopify integraton for our store TogTees (www.togtees.com). Highly developed app that is really critically useful for us in our daily shipping needs. At this point, we are shipping hundreds of orders each month, and ShipStation helps us streamline, process, fulfill and a lot more. We couldn't survive without it! The only request we have for additional features right now is it would be nice to have some relatively advanced analytics within ShipStation regarding orders, most popular products, average shipping cost, average delivery times, etc. Just stuff to help us plan and develop strategy around shipping and customer service. Overall, great app and service - highly recommended!

I see I'm not the only one. The app isn't working. You cant do a "end of day". I FINALLY got a response from their customer service that suggested a use Chrome in stead of Safari... and it didn't change. You cant close off the shipments anymore, and its not an error on my end. Now they don't even respond. So if you have printed off 50 shipments, and cant even close off... its a complete waste of time. UPDATE: They finally fixed the problem, took a good week.... but its working now. They did apologize for not responding and they did fix the problem so that the app works for me now. UPDATE AGAIN: after a few days of working, the app isnt working again... and im getting ZERO response from their customer service team. Not even a basic "we are looking into it"... nothing. After printing dozens of labels, i now have to re-print them else where manually, and email each customer their new tracking. So much for a time saver!

As long as it works its ok Inventory control is not good you have to sell an item before you can add the warehouse location so if you have a lot of inventory items stay away If you happen to need support RUN FOR THE HILLS - Customer service just dont care

worth having and worth the money for sure. shipstation is the way to go.

saves you A LOT of time by being able to bulk print labels

Blinkpet

2017-03-14

United States

Wow! Really good service to go with the functionality. Of all the apps I tested, ShipStation was the most intuitive. Fortunately, it also comes with excellent support for getting started and ongoing questions, thanks to my account manager Devin.

The app itself is very good, really enjoy using Ship station. The integration with Shopify needs some more work in terms of troubleshooting of errors i suppose.

Absolutely ABYSMAL customer service. They only offer chat and email support and both are slow and typically worthless. On top of which, they don't bother to offer support until starting at 9:00 am eastern (country club hours). By that time of the day, if I've got issues with their software, my day's already shot! WHY ARE THEY SO AFRAID OF THE PHONE???? The software is largely good, but if you're looking for support, go with ShippingEasy! At least they have a phone number and are concerned about customer service. ShipStation simply doesn't care about its customers or about providing quality customer service! If you're thinking about using them, try someone else FIRST! If you're already using them, you should be looking around.

Palo Albums

2017-03-03

United States

Into this app for 2 weeks now and am very disappointed in the support service. Can't call them unless we have the most expensive package. Rep is of no help. Just submitted a support ticket; we'll see how fast they respond. It seems like this may be the right program for us, but there's just no help in setting things up.