Reviews for Shiprocket: eCommerce Shipping

Have mostly had good experience on Shiprocket. Have been using it for more than 4 years now. Once in a while we do face fake weight discrepancy issues which I hope Shiprocket takes necessary actions.

Shiprocket has been a game-changer for our logistics needs. Its user-friendly interface, seamless order tracking, and multiple courier partner integrations make shipping hassle-free. Highly recommended for businesses of all sizes! Thank you Shailendra for guiding me

Good customer service support

One of the worst service ever. Orders get delayed by 7 days and their customer support is very shit all do say is we will try to help you but don't do shit. Would never recommend this Dear Seller! Please accept our apologies for this delay. As we discussed, the shipment could not be delivered due to unforeseen circumstances in the courier network and was returned to you. Since it could not be delivered due to courier limitations, we have refunded the shipping charges to your wallet and have added an additional INR 200 to your account for the next shipment. Feel free to raise your concerns directly from your panel or write us at escalation@shiprocket.com and you will be assisted accordingly. ~ Team Shiprocket

best app

Great app to work on,The tech team deserves 5 stars, and a special shoutout to Sahib Singh for his exceptional support!"

Very supportive. He give response on time

very good and happy with the services. supportive account manager helps in resolving issues.

Best app for D2C ecommerce. We've been using it for 1 year now and the best shipping aggregator we've worked so far. Kuddos to our manager Vishal Kumar for helping us resolve queries on time. The best part is their automated systems and innovations are helpful to make logistics side of the business easier.

d'you

2024-11-22

Great platform, great service. The interface is easy to understand and use.

Hamercop

2024-11-22

The customer support team at Shiprocket is outstanding. Prompt responses, proactive issue resolution, and a customer-centric approach make them a valued partner,Shiprocket's dedicated account management has been instrumental in tailoring solutions to our unique needs. Their flexibility and willingness to adapt are truly appreciated." – Anil Hamercop

NovaBox

2024-11-22

Shiprocket is an amazing for all your shipping requirements. Great UI/UX with easy functionalities and tech which helps you seamlessly manage all your shipments. I am personally connected to Shiva as my KAM, and his support and dedication is fantastic. Looking forward to growing my business leaps and bounds with Shiprocket being our complete logistic solution.

Good serviceability across India and new updates from time to time in terms of plugins to increase business.

Everything seems good

It really helps getting started with multiple shipping partners

Great service by team, hassle free shipping and now they introduce one day shipping as well, most of the customer is satisfied with the fast delivery experience. Personalise account manager helps alot in everything so i don't have to call support everytime.

Great shipping provider, they help with NDR resolution, quick delivery and team is there when you need them

Impressed with the service and account manager.

Excellent service! customer support and tracking for orders are really perfect. My account Manager "Shiva Dasari" is Committed to his work and clients. Always available and try to get things fixed as quick as possible. 5/5

good Platform to work with

Have been using it for 5 months, provides good shippping rates and good support for all orders!

Been with shiprocket since > 1.5 years. pivotal in our growth since first day. Starting with 5 orders a day to 5 digit orders a month. All I can say is extremely supportive team and all issues get resolved promptly Shailendra and Priyank initially and then Rag, Gaurav, sahil and Abhinav later on. Thank you so much guys. Keep rocking and keep supporting

I have been using Shiprocket for some time now, and while the platform offers great features and ease of use, there is certainly room for improvement, especially regarding the delivery timelines. As expected with courier services, there are occasional delays, and some deliveries get affected due to factors outside of Shiprocket's control. However, these delays can be frustrating, and it would be great to see improvements in this area as time progresses. That being said, the customer service experience has been exceptional. Ms. Manika Duggal, our Key Account Manager, has been incredibly supportive throughout. She responds to queries promptly and goes above and beyond to ensure that all concerns are addressed. Her effort to provide seamless support is definitely a bright spot in the overall service experience. I’m hopeful that with time, Shiprocket will continue to enhance its delivery processes, ensuring quicker and more reliable service. The combination of an easy-to-use platform and responsive customer support from professionals like Manika & her team, makes it a service worth considering despite occasional delivery hiccups.

Shiprocket has been a game-changer for my business. Their fast shipping speed ensures timely deliveries, and the dedicated account manager provides excellent support. The pricing is very competitive, and they handle both prepaid and COD orders seamlessly. With integrations available for almost all major platforms and added marketing support, Shiprocket makes managing logistics and growing a business incredibly easy. Highly recommended!

Shiprocket has truly elevated our logistics game! The platform is super user-friendly, making it easy to manage multiple orders seamlessly. Their competitive shipping rates and wide network of courier partners ensure that we can deliver to even the most remote areas. The real-time tracking feature keeps our customers happy and reduces our workload. Account Managers and customer support is prompt and always ready to help, ensuring client satisfaction. If you're running an e-commerce business, Shiprocket is the partner you need. Highly recommended!