Reviews for Shiprocket: eCommerce Shipping

Mr. Arav from shiprocket helped in resolving issue regarding order not sync.

my issue has been solved unable to integrate by technical department(yashika). my issue has been resolved in few hours. Thanks to Shiprocket

Absolute Nightmare! Avoid ShipRocket Like the Plague! I can't even begin to express the utter frustration and disappointment I've experienced with ShipRocket. If I could give them zero stars, I would in a heartbeat. This app is an absolute dumpster fire, and I implore anyone with even a shred of common sense to steer far, far away from it. From the moment I started using ShipRocket, it was like diving headfirst into a bottomless pit of incompetence. The user interface is a chaotic mess, reminiscent of a cheap '90s website that hasn't seen an update since dial-up internet. It's as if the developers actively went out of their way to create the most convoluted, counterintuitive app possible. And don't even get me started on their customer service. It's non-existent, to say the least. It's clear that ShipRocket has a "take your money and run" mentality, leaving you high and dry when you encounter inevitable issues. It's like they hire support staff based on their ability to ignore and frustrate customers rather than assist them. Bravo, ShipRocket, you've truly mastered the art of customer neglect. But wait, it gets better. The app's performance is a complete joke. Expect error messages at every turn, and brace yourself for the app crashing more times than a demolition derby. It's astonishing how a company can release such a shoddy, half-baked product and still have the audacity to charge for it. Shipping? More like "never-shipping." ShipRocket has turned what should be a straightforward process into an unending cycle of delays, miscommunication, and lost packages. I wouldn't trust this app to ship a message in a bottle, let alone anything of actual value. In conclusion, ShipRocket is an abomination of an app. It's an insult to anyone looking for a reliable, user-friendly shipping solution. Do yourself a favor and avoid this disaster like your business's reputation depends on it – because it does. ShipRocket, you should be ashamed of the garbage you've put out into the world. I wish I could erase my encounter with ShipRocket from my memory. If I could physically throw this app into a black hole, I would do it without hesitation. AVOID AT ALL COSTS! bad service unethical practices all they want is to steal money from here or there, totally unacceptable

UPDATE: 2 years since we have been using shiprocket and the situation remains the same. Please avoid using such aggregators and its better to tie up with a direct courier partner, if you wish to have ANY access to real people and not bots. The KAM refuses to acknowledge any emails/ the average TAT for even acknowledging tickets is 4-5 days in a world where fast delivery is key! Lost packages never paid for. Pathetic experience. We've faced quite a few issues with Shiprocket in a short span of 3 months. 1. The portal has process breakages due to which the shipment pick up requests dont reach the courier companies in time, causing delay in pickups and eventually cancellations. 2. NO POINT chatting on the engine they NEVER respond ! 3. Email escalations only result in standard responses - looking into the matter and we've raised a ticket! 4. You will only receive a response once you've spent days chasing the actual courier partner and getting it resolved on your own!

My order were not syncing to the shiprocket, MR. Aarav has guide me properly and solve my issue. I like to thanks Mr Ararv for soling my issue. Thank you shiprocket

Good Technical support provided by Arav, very easy to use interface. Highly recommend it

I had a problem with my payment setup, and a person named Arav helped me patiently until the issue was fixed. Great service!

Was able to integrate Shiprocket to Shopify quickly with the help of Aarav from Shiprocket. Thank you

Thanks to aarav who was great and helped me synch my orders, my issues were resolved in a very short period of time and with great help on his end. Thankyou shiprocket

Arav was very helpful to me and guided me with the issue I was having. He was helpful and prompt with any queries I had. Thanks

Got A Call From Yashika In Less Than 10 Minutes After Complaint, She Resolve My Integration Issue Right Away. A Big Thanks To Her.

Excellent support by Mr Arav from technical team.He has instructed very patiently over phone .Our issue was resolved in no time.

Yashika is good for helping to customers, my issue is resolve on time also she is very intelligent and sweet.

Hi, the way of talk and way of resolve my issue is very good and I would aperient the person who was talking to me that he has good knowledge of his panel.

Initially had trouble integrating with Shiprocket but their technical team (Arav) was super responsive and helped me resolve the issue in no time! Would highly recommend to other sellers in India

Dear Shaan, Thank you for accepting my call earlier and for your patience as we work towards resolving my issue. Thank you.

YASHIKA TECHNICAL DEPARTMENT, GREAT APP FOR SHIPPING. PROVIDES GREAT SHIPPING PRICES AT VERY COMPETITIVE PRICE AND THE CUSTOMER IS GREAT PROVIDES QUICK SOLUTIONS ANS ARE FRIENDLY

technical department of shiprocket is working very good and yashika from that department shows step by step guidence for channel intigration with shiprocket.

Great Conversation with Yashika from Technical Department of Shiprocket. She Resolve my Issue within few minutes.

Good support from the Shiprocket team and Yashika from the tech team help me to resolve the issue. Thank you

Yashika kapoor from Technical department guided us very effectively and efficiently. Her dedication and expertise have been invaluable in solving complex technical challenges.With her around, the team's productivity and efficiency have soared. Beyond her technical prowess, she fosters a positive and inclusive work environment, making everyone feel valued and motivated. Her proactive approach and problem-solving skills have saved our time. Without a doubt, she is an indispensable asset to the team, and her contributions deserve recognition and praise.

We use Shiprocket for our D2C brand, and are very happy with them. We also use Shiprocket Engage, which is very useful in RTO reduction. Very amazing customer service - we had an integration issue and Palak, our customer rep, solved it very quickly. Highly recommended!

you will get sucked in by the easy UI and an excellent presentation , then once your store starts growing and hits a mark of 200-300 shipments a month is when shiprocket fails you big time. Worst customer service, poor grievance redressal times, account manager that will never answer your call, tickets that stay open for weeks, mails that dont get answered. i lost 60,000 worth of business due to poor response time from shiprocket. They even refuse to change the account manager. Don't get lured. Go for a aggrigator that cares and bothers to respond.

great service provided by yashika will update if my issue gets resolved in an hour good service provided by shiprocket.

Great & quick support by Palak. She handled the query like a breeze. My orders weren't getting synced and she helped me in rectifying it in a flash.