Reviews for Shiprocket: eCommerce Shipping

Falak from Shiprocket was very kind to help me on the order syn option which was disable on back end she help me over a call to active the servies now they are working. super happy with the customer servies they are offering even on weekends.

I really like the service. The support team is quite helpful. Liked the service by Yashika. They made the onboarding easy. Thank you!

My order were not syncing to the shiprocket i called them and it took around 3 day to solve the problem the agent was yashika who helped me to get back to the track. but this problem might've done faster so yeah i little more speed would be appreciated.

The shiprocket customer service is very responsive. Palak was of great help in assisting me integrate shiprocket to my shopify website.

Amazing service, Palak is one of their best Techincal Support Person, I loved their service, very supportive and helpful.

The shiprocket customer service is very responsive. Palak was of great help in assisting me integrate shiprocket to my shopify website.

Palak assisted me and solved my problem in a very short duration. Excellent support by shiprocket technical team

Amazing service, Suraj is one of their best Techincal Support Person, I loved their service, very supportive and helpful.

Thank you very much for the support provided by your team. Our problem has been resolved and now we can again ship parcels via your courier.We are satisfied working with your technical team . Order shrink has been done successfully

worst service , they lost my package , from last 20 days i am calling their support staff and they are just fooling us , ho jayega mil jayega , 24 hours , 48 hours , and all ,its endless process , i am so tired with this , i am gonna lodge FIR and consumer complain against these fraudsters .

updated review.. we are working with SR from 3 years, but nowadays their tech support is very poor. we are in update from 3 months for API service issue and team is not that much sound to clear the issue, even after clear information and screentshot they are not able to resolve very basic issues, their API is also really very poor. which even don't have webook for order updation event. due to which you need to fetch all the records updated by 1 day FOR BILLING you need to take followup for declared LOST and credits or else you need to forgot that amount. even after taking number of followup you may get credit at 2-3 months. support team, billing team, and tech team all team not taking time to read seller words and to act as per that. it looks like other companies will take place instead of SR for us in short time ==================================== OLD Review Best in class services among all other , KEM - Mr.Gurjot Bhela , is always ready to help and try every single solutions that can be done to solve our issue, Also need to add some more features to the panel and Keep Supporting. Upper management needs to be precise to solve the issue and revert on the appropriate feedback

My experence with shiprockt is excellent and there support staffs ar also very cooperative and help full

If you are thinking about growing your business using shiprocket services for shipping, forget about it. They promise that they will refund money if shipments are lost/damged. Most of the courier companies are theives and they will steal your packages and paste your shipping label on some box of different size and deliver that junk product to customer. If you try to reach out to shiprocket customer care, they will make sure that the case will get dragged for multiple months asking unnecessary documentation and will close the ticket with out resolving. Then you will raise another ticket and they will close that ticket too. They will make sure that you will lose patience and give up eventually. If you become frustated and start talking to them seriously, they will tell you to act professionally. They are the ones who are cheating taking your money and they will tell you to act professional which is complete irony. They use reverse psychology. Your money on lost or damaged can never be recovered even if you claim insurance. On top of that couriers guys will not come and pickup the goods as promised and it will get dragged for multiple days. Your customers will get frustated and will buy locally next time as online shopping is not reliable. With the current service they are providing Shiprocket will go bankrupt soon unless it backing up by investors who is pumping shady money into the company. Basically shiprocket and its associated courier companies are Mafia and they will abuse the law to maximum extent possible.

(last review with 4 star) Update after 24 hours: Got call from Shiprocket team through out the day, helped me out with my queries and then with few settings understanding the API is exchanging information. Again would like to appreciate Mr. Shaan over here for handling my problems diligently. Rating updated 4 Star. (Second review with 1 star after frustrating experience with API) Updated after 1 hour waiting for orders to sync: Mr. Shaan has informed that he will follow-up after 30 mins and there will be orders seen on dashboard. No call, No Sync, No Option to follow-up from my end with support team. Such a waste of time. If shiprocket is checking this review, i anticipate a call back. (First Review with 4 Star)The support function is quite proactive and helpful to run me thorough the shiprocket portal. Mr. Shaan from shiprocket has hold on total portal section and he guided me through the necessary settings in jiffy.

Nice,shaan is the team member who is. Very polite and kind. good work ,speed response all the best keep it up

The way technical team connected and helped me with the queries was excellent !! Apart from that the person guided me step by step with all the setting and information .

Thanks for resolve my orders fetching issues , shiprocket technical team Mr.Shaan Siddique . guide me and it was a good experience with him. Thank you so much for your effort and my shopify store with shiprocket are correct now. Thanks again.

Thanks for resolve my integration issue, shiprocket integration team guide me and integrate my shopify store with shiprocket.

The rating I would give has gone from 0 to 5 all thanks to Mr Prabhakar from the grievances team, amazingly proactive and had the tech issues we were facing addressed within 24hours. Keep it up!

Very Good Service , Very Good behaviour of Suraj Singh , Great experience with the team and integration help

I got a Good Responce from Ayan Khan Shiprocket need to Improve Service in Delivery & On time Respoce to the Suppliers

Good service and i liked their customer service. Recommend them for fulfilment services.

very good service, very good experience with the ship rocket team providing needed help for orders..

There isn't any issues with integration with my store. It will be great to work with this courier service. thank you ayaan sir

Good service and well trained customer support, Recommend the service to others. Great work! Keep up.