Reviews for Shipping calculator: ShipMagic

Best customer service I ever experienced. They helped to completely set up the app with a complicated shipping structure that we wanted. Totally recommended.

This is hands down the top custom live rates app available! The team is fantastic, and their developer will ensure everything is just right for you. This is our second store we integrate with them. Thanks a lot!

The ShipMagic team was very available for customer support to get all of our rates and customizations set up. So far, the tool is working well for our B2B shipping needs!

Cumulated Shopify shipping rates because of multiple shipping locations? Solved!! Thanks to the great customer service and a great tutorial the setup was very fast. Finally a solution, thank you so much Aditya!

Great support in set up, very responsive live chat within the app and lots of useful features.

Aditya has been so helpful in getting all of our shipping services up and running despite them being mixed and a bit complicated due to the use of both freight carriers and AusPost. They have been accommodating, quick to respond and the app is working perfectly now that we have configured it correctly for the business. Couldn't recommend enough! Thank you Aditya!

This app solved every problem our company had with pricing our shipping services. We ship in semi truck load quantities from multiple states to farms all over the country and have always had to invoice for shipping after purchase because it's such a nuanced calculation. The ShipMagic developer worked with us to set up all the rules we need to show a live shipping price in the customer's cart. That is a HUGE win in our industry. Thank you!

Aditya, took care of EVERYTHING from the offer to the final set up of the app to be sure everything worked fine. we are very glad that he came with a solution! thanks for your time!

Gift Moments

2024-07-13

United Kingdom

No response from support and never on live chat!

Aditya Malani was very helpful with setup. It has solved our problem with double billing shipping with our 2 locations!

Extremely satisfied with the functions and features of the app. A solution I have been looking for a while with double charging. Support is outstanding, quick and on point.

ShipMagic solved my shipping request that I had searched through many apps to find. Not only does the app do exactly what I needed, Aditya was fantastic at helping me install and customize my settings. Great customer service! Update: 8 months later, Aditya has continued to help me when I needed to change my settings. He is available quickly and his help is invaluable to my comfort to know that everything is set up correctly.

Absolute stellar support. Had to get in touch with the support team for something that was not working properly and got it solved in a few minutes. Could not recommend more!

I had one of the best customer service experiences ever. Aditya quickly resolved my specific issue, providing immediate responses and fast solutions. I highly recommend this app for its outstanding support.

Fixabolt

2024-06-10

United Kingdom

Aditya was by FAR the most knowledgable and helpful support agent I have ever talked to. He went above and beyond to find a solution to my complex issue. His support went as far as contacting other 'volume discount' app providers to ask them if their app worked with Shopify's native discounts API to find me an alternative volume discount app to use that would work better than my existing setup. By the way, this was already after he took the time to diagnose the issue. As far as the app itself, this is the ONLY shipping app available that is able to exclude certain shipping rules (such as free shipping options) AFTER product discounts are applied. (Our issue was customers getting offered free shipping when their discounted total was under the minimum required for free shipping). Aditya didn't ask for this review - I demanded that he sent me the review link because his knowledge and commitment to helping find a solution for our niche business was exceptional. Thank you thank you thank you!

Fast and easy support - answered my questions right away!

Aditya has been extremely helpful - he took the time to understand our specific needs - we had two video calls to come up with the most effective shipping solution - and they also added a new custom feature that would save us a lot of time. The app is very versatile so you can set it up in different ways depending on what you need. The support has been great, and I would certainly recommend this app and the excellent and friendly support that comes with it. Shipping can get complicated, so to have confidence in having the right setup in place is really important - so we are very pleased with the outcome!

I needed flat rate shipping options consolidated from multiple drop shippers since Shopify does not offer a native solution. Fastest customer service I have ever had...five stars on just the response time PLUS they set up my shipping profiles in 10 minutes and tested, saving me hours of work. Highly recommend this app, there should be more reviews on here. It is shocking how customer focused they are.

This app solved the doubling shipping rates with multiple location issue which Shopify has no native solution for that. Saved my life. Also the support is truly exceptional. Highly recommend!!

So far, this app has done everything I have needed. It is easy to use and the support is some of the best I have seen. super helpful and a great app. thank you

Very helpful Support; They actually worked with me for entire setup.. I'm very impressed with their support.

With this app, we were able to quickly resolve the double calculation of shipping costs. 1A support - fast and competent. Highly recommended.

The app does exactly what is supposed too, we are extremely happy with it. The support is top notch, always there to assist. Amazing all together.

Shipmagic was able to provide different rates to multiple customer tags, not just based upon the shipping name. We are implementing drop-shipping for the first time and wanted to be sure that our partners still receive their assigned rates when shipping to another address. Other shipping apps were not able to accommodate these requests, but Shipmagic did it all! The customer service was very helpful and attentive. Aditya helped to set up our rates and problem-solve a few issues that we were having with our FedEx API. Of course, he doesn't work for FedEx, but he helped walk us through our issue to the best of his ability, in turn resolving it. I recommend Shipmagic because of their ability to customize rates more effectively than other apps, and because of their impeccable customer service. Thank you for all of your help.

Landry Kate

2024-04-23

United States

This app is truly MAGIC! After searching high and low, we could NOT find a solution to having shipping charges double when multiple items were being fulfilled from different locations. However, Aditya easily fixed this problem and it has been a game changer! He set up custom rules to eliminate the duplicate shipping charges and our lives have been so much easier since installing this app!