Reviews for Sendcloud

katastrophaler IT-Service. seit fast 2 Wochen klappt unsere Integration nur sporadisch. Bestellungen werden mal übernommen, mal nicht. Wir haben mehrere Tickets zu dem Thema erstellt. Shopify Experten konnten uns ebenfalls nicht helfen, nur der App-Provider muss hier tätig werden. Sendcloud hat uns bis heute nicht weitergeholfen. Kunden mussten stets auf ihre Pakete warten, weil die App nicht funktioniert. Nie wieder Sendcloud!

While you are not yet a customer or during the testing period, you will get phone calls from that company to propose help to set the account. You will get plenty of unrequested phone calls from someone with a "honey" voice. After a while, you receive a first invoice, and you realize that even the unused stickers are invoiced...wich is absolutely the opposite as what the same carrier does when Sendcloud is not involved. If you don't pay attention, you then pay for parcels that are not shipped. When you want to solve this, you don't get answers for a week. The only solution remaining is to try through the live chat. It takes hours. The person responding says she is responding to 8 other people at the same time and that it is very busy. We are far away from the nice Account Manager who was calling before we were customers. Other big surprise also: Even if we linked our DHL account to send cloud, the invoice received from DHL contains prices that are doubled in comparison to using DHL directly. The connection of the account was done under the supervision of Sendcloud, DHL Express Mode was used as Parameter but DHL invoiced as Economy Select...which is 2,5 times the regular price (price of my contract). After 5 days and plenty of messages, no explanation from Sendcloud and so far no proposal for paying the difference. Beware of nice promise!

Excellente application et excellent service. Je recommande vivement d’utiliser sendcloud pour gérer sa logistique +++

Je suis très satisfaite de cette application qui offre un gain de temps considérable dans la gestion des expéditions.

Easy to use, competitive pricing and works seamlessly with Shopify. Big time-saver for shipping and tracing

Ich bin begeistert von diesem Tool, welches uns beim Start unseres Online-Business enorm viel Arbeit und Stress abgenommen hat. Hilfreich war ebenso der kompetente und zielführende Onboarding-Prozess. Weiter so! Liebe Grüße, 4330 Mülheim

Their integration has saved us so much time with shipping and fulfilment. Thank you Sendcloud, you guys nailed it!

Kompetentes Team, sehr guter Support, hilfreiches Tool zum kinderleichten Versenden von Paketsendungen. Perfekt!

Very satisfied with this app! Thank you very much!I use it for few monthes ago and no problem with it .

Very happy in the beginning. Till I realized all my Customer dashboards are showing wrong shipping information to my Customer. By "all" I mean for at least all my latest 60 orders. I started receiving Customer complaints. The shipping dates shown to my Customer on the sendcloud dashboard, were 3 weeks ahead of the actual shipping dates!! I contacted the Customer Service and they explained this is a known bug, and this can only be fixed for the future orders. I had just to deactivate and activate a page to fix it. As a Customer I expect if there is a known bug in the system, I will be informed asap of such bug. Is it so difficult to inform via Newsletter all your Customers about this problem? If sendcloud can´t do his basic job (showing shipping information to the Customer) and is not able to inform his Customers about this, the app is not worth the price. I understand bugs can happen, but not informing your Customers about it to be able to fix it, is just unacceptable. Please, KEEP YOUR CUSTOMERS UPDATED ON ANY BUGS AND REQUIRED ACTIONS to avoid such bad user experiences like mine. Therefore 1 star review.

Goede integratie met de shop, eenvoudige layout en supersnelle helpdesk. Ook vele tips en tricks die handig bleken te zijn!

Echt een aanrader, helemaal top. Supersnelle en goeie koppeling met de shop. Eenvoudig de nog openstaande orders selecteren en met 1 druk op de knop de etiketten printen. Mooie emails met track trace informatie naar de klanten die je ook nog eenvoudig kunt personaliseren. Door eenvoud en snelheid bespaar je een hoop tijd. Wij hebben 2 shops met een eigen identiteit die we vanuit scherm kunnen bedienen.

Deze app is een must-have voor iedereen die een webshop heeft met Shopify. Heel makkelijke integratie met Shopify en zeer gebruiksvriendelijk. We sparen veel tijd uit met het maken van labels en sturen van track- en tracecodes. - Jolien

This application works absolutely wonderful. I am using Sendcloud for all my orders. I ship from The Netherlands to mostly Europe and they really have the best prices :-)

It works really good with our shopify store. Easy to use. They also offer cheaper conditions for shipping labels.

Very good product. Efficient and reactive support in native language to help you in the application setup of the various shipping and follow-up functions. Nice team looking for providing you with the most satisfactory experience.

LISAMARDI

2019-12-03

Belgium

Very user-friendly, well-arranged and good links with my shopify store. You are immediately familiar with it. Recommended!!!

Works perfectly with Shopify, takes a lot of work off your hands! Previously I had to log into th carrier portal, create shipping labels, print it out, and send a email separately to the customer with tracking information. With soundcloud: press 1 button and it’s done! I am super satisfied

5 Stars for this app great app to work with easy to use 5 sterren voor deze app makelijk mee te werken

Vlotte afhandeling van online bestellingen. Als kleine ondernemer ben ik met duizend en één dingen te gelijk bezig, Sendcloud zorgt voor een vlotte afhandeling van de online bestellingen zodat ik geen tijd verlies aan onnodige handelingen. De integratie met Shopify is eenvoudig en alles loopt perfect. Bestellingen online komen meteen op het SendCloud platform en is zeer overzichtelijk. Daarnaast is het retourplatform heel gebruiksvriendelijk voor de klant maar ook voor ons.

As a technical service provider we recommend to use Sendcloud. For us, the connection to shopify was very intuitive and offers us many possibilities. On the other hand, the tool offers our customers a nice user interface in which even technically inexperienced people can find their way around immediately. I can only recommend Sendcloud to anyone who is looking for a tool to help them process their online orders.

Excellent service! L'équipe de Sendcloud est toujours active et solutionne très vite les petits soucis que l'on peut rencontrer. De plus Sencloud est facile d'utilisation, j'adore! Le chat est super utile, je n'ai jamais à attendre très longtemps pour que quelqu'un s'occupe de moi ;) Merci encore!

We use the Sendcloud app for all our parcels/shipments. Good value price/quality. Nice and fast creating labels.

Great App, Sendcloud saves me so much time. App works flawless. Their website is fast and well structured. 100% recommended, give this a try!

especially as we are a Austrian company which mainly ship to Austria & Germany with shipment locations it was great to see how it works and how the support team helps us. Great app and Great Team!