Reviews for Sendcloud

Perfect! Werkt uitstekend, super snel een label uitdraaien met een overzichtelijke pagina met alles netjes op een rij

Outil très simple d'utilisation et surtout très utile. Service client disponible. Pour le moment, rien à signaler.

Sendcloud makes shipping very easy for our small business. It takes 1 minute to create the label and the all of the tracking emails are automatically sent to our customers.

Une application très utile et bien faite qui est très simple d'utilisation. Je recommande à 100% meme 200%.

Like a couple of other reviews, when a parcel is lost, Sendcloud do not refund you. Even though your contract and relationship is with Sendcloud, Sendcloud does not take financial responsibility. Sendcloud should refund customers like I do. I don't make my customers wait for a direct refund from my suppliers, so why should Sendcloud treat me this way? Passing the financial buck onto another company that I do not have a contract with is not good business practise in my opinion. I have transferred 95% of my business to a direct service with DHL now. I have been waiting several weeks for my DPD refund.

Fine until shipments go missing or are damaged and you have to make a claim. Note, they dont reply to or process claims, the amount of information they ask for to even make a claim is huge then they just ignore it. You have to keep sending emails which they dont reply to or ever finish the claim. I have several claims for missing parcels that I paid to have insurance on that have not been processed and have never received any money back. Its sadly not possible to claim directly with the shipping company once you've used sendcloud, you have to wait for them to do the claim. This has cost me hundreds of euros and hours of my time : (

As a small online shop, Sendcloud makes it extremely easy and straightforward to prepare orders from the comfort of my home. I love the seamless intergation with Shopify making it possible for customers to receive automated notifications when their purchase has been shipped. Easy as pie!

Plateforme française très facile d'utilisation. Suivi commercial et technique au top. Facile de connecter son site shopify. Très réactif par téléphone.

Plateforme ludique et agréable à utiliser. Facile à connecter à son site Shopify. L'équipe en France en super : à l'écoute, attentionnée et serviable !

At greatbritishgarden.de we are very happy to have found Sendcloud. Brilliant interface, super ciustomer service and very competitive pricing. Absolutely recommended!! Thanks

Top APP, the perfect description for KISS principal, KEEP IT SIMPLE Stu... :) Easy to understand, fast, better prices, no more manual work, clear prices, modern feature. Absolutely recommend for any distributor, 'shopifyer' or seller.

Super handig! Zeer tevreden van! Goede helpdesk en aanrader voor webshops. Voor mij de goedkoopste tarieven, dus top!

Suite702

2018-07-13

Netherlands

The app works fine. But several packages have been lost or delayed. They promise that the companies they work with deliver within 24 hours, but this never happened. The problem with this service is, that when a package gets lost or delayed, its unclear where to go. DHL or DPD say you are not their client, Sendcloud should handle it. But that doesn't happen. As soon as you work with Sendcloud you are lost. No one is accountable. You choose for Sendcloud to work more effieciently, but you end up with a big annoying hassle. As if you are dealing with a state-owned company in 1980.

Zeer tevreden van SendCloud. Integreert makkelijk met Shopify, gebruiksvriendelijk opgezet en hun helpdesk is zeer toegankelijk. Maakt het verzenden een pak makkelijker!

Seamless integration which really simplifies the life of an e-commerce entrepreneur!

Very good app for fullfilling orders. Good interaction between SendCloud and Shopify and between Sendcloud and Bpost. Easy to set up.

Geweldige App. Werkt super simpel en de service is altijd top en snel. Ook de tarieven zijn goed. Dikke aanrader!

Oh Yaz

2018-07-11

Belgium

Very satisfied with Sendcloud & their costumer service! Only downside is that we do not have the option to fully customize our emails according to a certain signature style. Other than that, the perfect app for shipping!

La Michaux

2018-07-11

Belgium

Very handy, would definitely recommend it!

Seemlessly integrated, easy setup, great support - perfect!

Forgottentribes

2018-05-29

France

Très bonne app qui ne cesse de s'améliorer. Je l'utilise depuis 1 an et demi. https://www.forgottentribes.fr/

Sendcloud seamingly integrates with our shopify store, which we love! The chatbox is easy and quickly repsonded to in case of questions. https://kioko.eu

Really great app. A flawless connection with PostNL in the Netherlands. This saves a lot of time!! I can recommend it anyone. Some minor points of improvement: + Using the weight information from the store to automatically calculate which parcel size is required. + For combined orders, somehow get this information printed as well, e.g. article numbers and quantities (packing slip) so it is immediately clear for the person packing what needs to go into the parcel. Correction! I see those are available in Plus packages, then it's even better than I thought. :-D

Maitrephilippe

2018-03-16

Germany

We are very happy with Sendcloud. It spares us a lot of work. The hotline and the support are very professional and answer very quickly. Would recommend to every merchant in Europe, especially in Germany.

Best shipping app. Great and fast support.