Reviews for SC Loyalty Rewards

Although I haven't launched my store yet, I truly love this app. I am thankful that Bold offered the option of having the code installed by them, which means the world to someone like myself who isn't tech savvy. Once the code was installed and I republished my store, the app worked like a charm. This company offers top notch customer service. I especially want to acknowledge and give a sincere THANK YOU to ALEXA for her patience and sticking with me through my learning curve. Two thumbs up to you ALEXA!!! Because of my positive experience, I look forward to trying Bold's other apps as my business grows.

VERY SIMPLE TO SET UP EVEN FOR A NEWBIE

Really good app, I like it and it's features.

This is super easy to set up and provide lots of options for however you would like to run your rewards program. I really wished they provided Templates for providing information to customers about my rewards program. It's a little complex with my theme and just need to put the finishing touches on it.

Great installation support from BOLD. Easy to use interface and very flexible in setting up the points system. I see an increase in new sign ups. Customers love the shop n earn program. www.pontusfolio.com

Installed and ask Bold to the install - I seem to be going around in circles with this. Does not work and have too many issues. Edit address button does not work, the buy with points button seems to only work sometimes, the way it handles freight when there are multiple options is poor. Seems that the team supporting this is having issues and not as responsive as the other teams for the other applications I have from Bold. I am going to give it another week to get everything fixed and then unfortunately if it is not working I will have to look at another solution. Hopefully, they can get it working. I really like all the Bold solutions and this seems to be another great one if it can work correctly.

Still learning how this system works. I will say they are very quick to help if you have any issue. Thank you Bold

Good, but has a fatal flaw, maybe 2. What I love: Points are tracked basically automatically, which is awesome. Customers do mention the points and "play the game", which means that they are engaged and spend with us so that they can use their points. I like how easy it is to adjust points on the backend if I like. What's meh: tiered points structures seem like a good idea, the implementation is unclear and how one would actually service different lists of customers without using an additional (paid) bold app is beyond me. A built in motivator like a banner would be awesome. What's a long-term dealbreaker that needs fixed PDQ: POS integration is severely lacking. Sure, customers can earn points from POS transactions (if and only if their email is attached to the order BEFORE the transaction), BUT customers cannot use their points to make purchases at the POS. In order for them to redeem points in-store, they have to sign into our website, look up the item/price, and then purchase it from the site. This adds at least a few minutes to the transaction and tons of frustration. Please please please figure out POS integration!

Quick and excellent support! Easy to use app!

Using Loyalty Points on our web store has driven sales up! It brings customers back and motivates them to place larger orders. We have a special rewards page that has a range of nice goodies that our customers want and can get for free with points. (Not our own products)We have tried another rewards app, but moved to Bold Loyalty Points and is very easy to use. Our customers love it and it works!

We have been using the Loyalty app for awhile now and have been able to increase our database markedly. However, this has been accomplished through asking customers who visit our physical store on Waiheke Island if they want to earn points from their in-store purchases and explain that they will also receive our regular fortnightly newsletters that contain recipes, news items, specials and health tips. Our online sales mostly come as a result of the specials we include in our newsletters. Our take-up isn't large but if we could increase the size of our database I feel we would increase the number of online orders. We have been going long enough for some customers to start redeeming points and I'm glad that's happening. The system handles it well and is flexible enough for us to add points manually for Waiheke instore purchases. I would like to get some help with promoting the Loyalty Program but I'm not sure how best to go about that. We have been trying to increase the %age of online orders so that we don't have such a reliance on our physical store and have launched the Bold Subscriptions program but the uptake has been disappointing. I believe we should have publicised that better than we did. On the whole I am impressed with the Loyalty app and have identified it as a key system for Azzuro.

Smart Pattern Making

2017-05-26

United States

This app is really great!. It allow small shops like us to use the app specially if you do not have many clients or provide only services.

Freedomravewear

2017-05-26

United States

We switched from Swell Rewards where we were paying $250/mo. The main problem there was that as our company grew, they charged us equally...regardless of the rewards program actual contribution to our growth. Bold Loyalty Points charges based on the number of users actually utilizing the rewards program. That is smart and fair. Also, not dealing with coupons is 100% a better move. No one likes coupons. Coupled with our Upsell and Discount apps from Bold, we are rocking and rolling. I would recommend the entire suite of Bold apps to any entrepreneur on Shopify. I have tried so many other apps...Bold has so much more functionality per square inch, factor in the low cost, and Bold is a no brainer.

Great app that can be used to solve more problems than even its description suggests. Works as a great virtual budget tool for sales/marketing teams.

I have been looking high and low for an app like the Loyalty points. As an artist who painted custom portraits, most of my clients are referrals. Being able to reward my customers with a show of appreciation like loyalty points is a great way to show how much I appreciate their referrals.

Likely one of the most effective apps going!

Good concept Still not running smothg some details to fix ... but it seems just details

Enough with the nice presentation telling us things work out of the box and you can do it yourself Apparently Bold is so busy trying to manually install the application on customers sites that they are at least 3 days behind Just imagine what will happen when you upgrade a theme Honesty is all we need on the App store

Great Customer support! Thank you "MC" from the tech support team for holding my hand and corresponding and solving all my tech issues. I was skeptical at first - since i read some of the reviews below. This is certainly not a wiziwig app- you can do it- if you are confident in pasting liquid code into your theme files- but if you are not- the bold team is a 100% there to hold your hand. There response time has been in hours- please do give them the chance to respond to your questions. There is a solid reason why it is more complex- this APP is the ONLY app that actually enables the customer to "check out" with their points rather than using coupon codes- which are just too complicated. It takes the customer to a unique checkout which is separate from the shopify checkout. We are now experimenting with the tons of options the APP offers- if you like to see the progress feel free to stop by our website lecity.org ....GREAT AND THANK YOU!

BOLD apps always deliver what they're promising and the customer support is always very helpful. I would recommend their apps/services to anyone.

Bottom Line. BOLD Apps has one of the WORST customer service I have ever seen. I have reported them to their Shopify Account Manager and I truly hope that Shopify forces them to up their game. If I install a trial I should be able to get tech support immediately. Not send a dozen emails that go unanswered and then have to wait a minimum of 48 hours to schedule a call with someone (which is only a brief call) just to get the app working??? How does that make sense? When I install an app it is because I NEED it NOW - not 48+hours later. Shame on you Bold! I truly hope Shopify forces you to step up your game or kick you out of the App Store altogether.

Working this company cost me more time and money than I dare to think about. It started when they missed the first two appointments to help me set it up. This should have been enough, but I didn't listen to my instincts. 1. 1 month in, the app still wasn't working. 2. It interfered with my site, affecting functionality. I had to wait 24hours to amend this. 3. When changes were made, it blocked my customers being able to purchase. 4. Support came infrequently, they write, you reply, you wait another 24 hours for the next response. This is why it took a month. 5. It requires loads of code, some of it still remains on my site. They said they had removed it when they hadn't. There is more to add to this list. It was the worst experience of any business I have ever worked with. If you value your business, your time and your money, do not use this app. I just went with another provider. I set it up in one afternoon. No coding required. It already does the job I wanted it to.

Great App ! I Will keep using it

Idea Chic

2017-03-20

United States

With all Bold Apps you must really look close at possible issues. Bugs hurt your site and customer experience. You MUST get ALL code removed. They tell you you can just uninstall but issues remain. We have asked twice to have all liquid code removed and both times they said they did. In changing themes wholesale default pricing now shows up. It is crazy. Before registration button was gone with the loyalty app. Don't walk, run from this company. Bad software.

Great app with a good amount of customizability. Really helps that the charge only applies from 51 or more customers. MC is particularly helpful and does her best to get the issues fixed within her means. Their customer service standards really show what they place first in the business - customers, not profits