Reviews for Richpanel: AI Customer Service

I have used many help desk apps at times I found myself needing multiple apps to really manage my CS, with rich panel not only is the setup and flow of the app superior to others the customer support and personal setup you get from the rich panel team is unmatched. Highly recommend for anyone looking to have your customer support simplified!

Cali Raised LED

2020-06-24

United States

This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member. Glad to have added this on!

Richpanel has been a game changer to our Customer Service Team. Their support team is second to none and the whole executive team is committed to making this platform the best customer service platform in the world. Their self help features are game changers and can impact ticket processing volume and reduce human interaction with customer service issues by up to 40%. If you are using Zendesk or Gorgias like we were, take a second and talk to the guys at RichPanel.

I have used this app to power up the customer service. It is running smoothly and help us on improving the support quality!

UMAi Dry

2020-05-06

United States

We are finding Richpanel has brought structure and sanity to our rapidly growing support team. We've been able to quickly graduate from canned responses and an anaemic Help Center to a truly robust means of supporting customers without losing our minds in the meantime.

Comprehensive app providing awesome features for managing an e-commerce store! Well-designed! Looking forward to mobile notifications for on-the-go support!

This app is everything I was looking for and more. It is perfect for automating support including order support by item and order number. I have previous ecommerce experience, and with Richpanel I feel I am ready to take on support in an organized, streamlined fashion. It is the perfect app to grow with, too. It is perfectly scaleable from one person providing support to many. I feel I am really ready for support with Richpanel. This is going to be an easy app to train customer representatives on when the time comes as well. I'll be able to hire people with minimal training. And everything is setup now, so I don't have to worry about it when I get busy. Richpanel really makes support a breeze.

I highly recommend this app for anyone looking to add a live chat. Their support is really helpful and responsive.

Love it! I highly recommend it to anyone as it has a great free plan to get you started. Support, chat, and email, all in one!

I used this app to make our customer service more seamless! so far it has worked and their team is very responsive. I recommend this app as a useful tool for the customer service portion of your business! Amit is amazing

The Shopify/Richpanel integration works like a charm and displays customer order information along with other relevant data. It's nice to be able to use a real live agent to chat with our customers. And the prices are very affordable compared to similar apps. Amit was super helpful in setting up the helpdesk for me and clearing up my doubts. Highly Recommended!

Just started using the app and I really like it so far. The developer is very responsive to quickly set up the helpdesk for me. I really like the way I can perform order management inside the app and the custom templates for responses. The best thing is I can respond to all my customer support emails and chat messages from one place.