Reviews for Richpanel: AI Customer Service

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Disappointed and hoping for a resolution. There is no SMS ability and we were told there was. After all the work of moving CS platforms, we were met with this massive hole. Hope they will fix it and then I can update this review.

Very nice and full featured with a modern interface. Great service too.

Amazing team and amazing support. Easy to set up but had an issue with getting my emails to show. The team stayed with me and had a call to sort the issue. Above and beyond a a great platform to deal with ALL you communication channels in one place.

We've only been using Richpanel for a few weeks, but I can already say it was worth migrating. Our team loves the AI features and it saves us a lot of time! Promps to Deepan who helped us set it up!

Rich Panel is a game changer for our customer service! The interface is super clean and organized. This saves us so much time and cannot recommend it enough. Plus the support is incredible!

Great software, even better customer service.

RichPanel is the most cost effective and reliable option for cs.

Richpanel has been fantastic to work with! They are quite responsive, and I really admire their drive to make this program all it can be. It is significantly better than the alternative we were using.

Good App

The most user-friendly platform to work with. I love Richpanel.

the service team always give fast response and solution. -----27th, March, 2024----- You service is DOWN, I can't login! Stop letting me wait for hours for response!!! ----29th, March, 2024----- The problem was solved in one hour.

Fantastic app that does everything we need and more. I truly appreciated the whiteglove support during our transition away from Gorgias as well. Loving it so far and so does our team. Transparent and fair prices are a big bonus here. Thanks everyone!

Amazing app, lots of features and integrate well in case of multi stores for the same brand, you need to spend some time to configure it but after that it's a rocket. Much better than Gorgias in my opinion and more competitive price.

Excellent system. I have been with them for almost a year now and enjoy every second. From the platform to the features to the AMAZING support team - look no further for your customer management solutions. Great automation and intuitive features. The PC website version and mobile app works amazing fast and receives constant updates and improvements from the richpanel team. This system has improved my customer support by ten fold and is worth every penny. Thank you guys for an excellent product and the ongoing support!

Amazing support from the beginning , nothing was too much trouble no matter how long it took , highly recommend

First day here! Between the initial set-up/trial, the customer support, live chat and amount of questions answered so quickly, LOVING this app! Thank you all!

The plan says 60$ but when you signup they ask 160$

I had an incredible experience working with their team! They were exceptionally supportive and truly amazing to collaborate with. Their dedication and professionalism exceeded my expectations at every turn. I highly recommend their services to anyone looking for a reliable and highly competent team. Their ability to provide support and deliver on their promises is unmatched. Definitely looking forward to our next project together

Emmaline Bags Inc.

2024-02-08

Canada

Update! We needed some help with adding new order topics, as well as help with mail forwarding and rules, and Amir spent quite a long time with me going through it all. He never hesitated when I started asking more questions, and he never made me feel silly for not knowing what I was doing. Thank you to Amir! /Janelle We've needed a customer service solution for some time, and after reading about the self serve help desk that Richpanel offers, combined with the very positive reviews, I contacted them. We were given custom options that I think will really help us stay on top of customer service, and help us grow as a a business. I love that our customers can find answers at their fingertips, and that they will still feel that we are accessible to them if needed. All of my questions are answered quickly. These people know their stuff! They explain things very well, and offer knowledge about business growth and systems that will benefit. I am thrilled with the ease of setup and use, and it's already saving us time. Thank you to Richpanel, I look forward to our continued relationship.

I would simply say one of the best partners we have. amazing experience with Richpanel and their team. special thanks to Yuvraj, Amir and Sandeep

The app is great overall and support has been incredibly helpful. The dashboard is pretty stuffed, and it can take a bit of time to get used to it. We have only tried the LiveChat and Support, not the add-on yet, but the features of the helpdesk are amazing and in the future we will definitely take advantage of that to reduce the customer contact impact. We also tried Crisp and Gorgias already, they were both not good for us. But this we recommend 10/10 :)

Ive done a fairly thorough comparison between Richpanel and Gorgias using the free trials, and based on that I've chosen and I like Richpanel better. Firstly the support from richpanel is miles ahead with their live chat support, very responsive. Gorgias only have email support. The Richpanel UI is better, the accounts organisation is better - our team could have user accounts using their personal emails rather than work ones, and then assign email signatures to their profile for responding to work emails. This saves money from having multiple hosted emails in our google workspace account. The richpanel app is better! Looks more refined then gorgias. Sidekick AI (chatgpt4) was one of the deciding factors for me.. You can use it to respond to draft responses to emails and live chat and quickly edit if necessary. Another bonus over gorgias is that you can embed forms into the live chat, (and you don't get charged for each and every customer interaction like gorgias does), see what a customer has in their cart (Gorgias cant do this). The integration with aircall is awesome. We are able to record all conversations and they are logged next to customers that have placed orders with us. Being able to add images to the live chat that show up as images rather then download links is great. There are a few things, Im hoping richpanel will improve, the main one being the self service setup, which is a bit messy and complicated. On the customer end the live chat is great though. I love how the chat can be expanded (size) by the customer, but I wish we could control this happening automatically on certain pages, such as forms. While we can create draft orders in richpanel, I couldn't find a way to save uncompleted drafts to come back to later. This means I have to start them again or do it in shopify. I can highly recommend Richpanel. Its already making a difference to our business and customer support. Special thanks to Mark and Deepan for their quick and reliable support. You guys are awesome!

As a NOT small and NOT big Shopify Store brand I finally found the CRM app that we needed. The big guys Mobile apps are horrible and desktop is very complicated and hard to learn. Richpanel is fairly priced, great mobile app for live chat, great ticketing to manage the e-mail in one place rather jumping from Shopify orders to Shipstation and come back to E-mail. You will LOVE it. I promise.

Richpanel has been a game-changer for our customer service team. It has made ticket handling faster and more efficient, thanks to its user-friendly interface and smart automation features. The analytics and reporting tools have also helped us improve our support strategy. Highly recommended!