Richpanel: AI Customer Service
Live Chat, Helpdesk & Self Service. Upgrade Zendesk, Gorgias
144 Ratings
5
Media
About this app
Automate your customer service. Without compromising quality.
Richpanel allows your support teams to respond faster, manage all channels & scale customer service. Our AI and self-service capabilities enable your customers to resolve many issues even before they reach an agent. When their issues do require agent assistance, the AI equips your best agents with personalised replies and suggests actions, significantly boosting their productivity. Popular alternative to Shopify Inbox, Zendesk, Gorgias, Help scout, Kustomer, Gladly, Hootsuite & Sprout Social.
- Manage all Channels: Email, Chat, Facebook DM, Instagram & Phone from one inbox
- Self Service: Give customers instant answers, 24x7 with the self-service portal
- Scale with AI: Help agents draft high quality replies & boost their speed
- Integrate your stack: Access data from your favorite apps directly in the inbox
- Measure & improve: Get actionable insights from your support data
Categories
Store management
Features
Automated Responses
Send transcript
Quick replies
Surveys
FAQs
Product recommendations
Greetings
Order updates
Real Time Messaging
Social media
Encryption
Real-time translation
Agent analytics
Live chat
File uploads
Voice support
Customization
Tagging
Chat window
Welcome messages
Agent avatar
Chat buttons
Business hours
Color and font
Key Benefits
- Turn browsers to customers: Chat live with visitors, give product recommendations, share coupons and convert them to customers.
- Manage all channels: Manage customer support on Live Chat, Email, Facebook, Instagram, Phone, SMS and Amazon from one inbox.
- Save time on customer support: Let customers resolve issues before reaching agents. Including order tracking, returns, exchanges and product recommendations.
Pricing Plans
Starter
Free
- 10 Help Center Flows
- Live Chat
- 3 Users
Regular
$50/month
- 200 Orders
- Live Chat
- Basic Help Center
- Email & Social
- Basic Reports
- Aircall
Pro
$500/month
- 5000 orders
- Everything in Regular +
- Self-Service Advanced
- WhatsApp + SMS
- Multi Lingual Support
- Multiple Stores
- Custom connectors & API
App Insights
Monthly Reviews
Stores by category
Stores by product count
Distribution of store sizes using this app
10 total brands in our network using this app
Grouped by number of products in their store
Brands Using This App
Suntouched
4 collections•9 products•11 apps
Modloft
Furniture
72 collections•691 products•11 apps
Valvetronic Designs
57 collections•156 products•31 apps
Miansai
152 collections•2184 products•5 apps
JINS
2813 collections•3721 products•12 apps
Fashionable Canes
Health & Beauty
159 collections•2772 products•19 apps
