Reviews for Rewind Backups

I've experienced data loss before (on another platform) and it isn't pretty. The price that rewind charges isn't even a drop in the bucket considering what it would cost in down time and hassles in case of data loss. The Rewind app took no time to set up and it sends me weekly reports to keep me posted on what it's doing. If you care about your Shopify store, I highly recommend you install and use Rewind. Even if you don't care, you should still install Rewind because as I said, data loss isn't pretty.

This does a nice job of backing up daily and sending weekly reminders that everything is backed up. Having gone through the painful experience of losing a website that wasn't properly backed up, this provides good peace of mind.

I have been using this app for four months. It runs in the background. Last thing I want is to lose orders that I would not be able to retrieve.

User-friendly Rewind Backups is an excellent App to backup your Shopify stores. We used to have our programmers backup every couple weeks, but Rewind Backups is automatic, every day. Great add-on for our stores.

Installed this after a third party app deleted some pages from my site and i had to rebuild them from scratch! Rewind is easy to install and gives me peace of mind that if anything like this happens again i am covered!

Super easy app to use. I needed to link my accounts and Kaleigh helped me out straight away - it was all sorted in less than 2 minutes. Looks like a great app and will be handy especially when testing out a new inventory system that links our shops.

Really nice app to have on your store, gives a lot of peace of mind to know that if you accidentally delete anything you can get it back with 2 clicks of a button.Cheap and simple to use, support is also very fast to respond which is great, I do recommend it

They were super responsive and got back to me on a Friday night. very helpful service and follow up.

Really impressed with the product — but also the support! The CEO Mike answered my email, and follow-up support by Annie helped me glide through setup with a customised plan. So impressed I almost fell over. Thanks team!

They are very responsive and helpful. I had an issue with billing and they resolved the issue very promptly and professionally.

I purchased this app an hour before I had a complete disaster and lost my entire website! It is possibly the greatest purchase and timing of anything I have ever bought.. Now I can sleep well and relax haha! Great customer service too. While thanks to the app all was resolved they were quick to offer their assistance.

SAVED thanks to Rewind. I accidentally deleted a theme file which broke the product page. The Rewind support team were quick to show me how to get it back. Great app!

Dealing with Rewind has been a pleasure. We are in Australia and there is a time lag, BUT Kaleigh has been fantastic at responding promptly in sorting out any issues - Great Customer Service.

FRAHM Jacket

2020-07-02

United Kingdom

I came here to leave a review out of sheer relief. I'd spent hours writing blog content for weeks of newsletters. Somehow an action on Shopify backend when 'hiding' them cleared all the content. I was desperate. Used Rewind (which I only added as app a few weeks ago) in seconds to reinstate them. MASSIVE PHEW. Worth every penny. Was almost in tears - all that work gone. Nearly!

I made a huge bulk editing mistake; my site's life was saved by Rewind. The experience was so far reaching that it would have taken an excessive amount of time to restore had it not been for this app. Would not be without it.

We haven't needed to actively use this app, we just knew it is there and always running. Our vault was the first place I went after accidentally deleting an E-N-T-I-R-E blog (not just the post I thought I was deleting). Support was quick, reassuring and effective!!! If I could give more than 5 stars, I would. Rewind saved me in a MAJOR way and I'm so grateful!

lollygag

2020-06-25

United States

We haven't launched yet, but invested more than a year of work on the website (we have more than 150 products and hundreds of food recipes) The first thing that I wanted for my site is back up. Rewind has been amazing so far, its backup everything !!!! on my Shopify account automatically, and already saved me several times when products have been mistakenly deleted, it was very simple to restore from backup - perfect. highly recommended

Very easy to use and install the app. Set it and forget it! Support team has been very helpful as well!

We have been with Rewind for over 1 year now, and we just came across an overcharge of $6 per month over our $10 per month subscription. When we asked why? we were told " oh you are in the old subscription " which is 65 orders per month". Yet we NEVER got an email to upgrade or enhance our subscriptions, There must be over 200 customers being effected by this, which to me is shady business. Why did you not automatically upgrade the customer who had 65 orders per month since they are paying $10 and the 200 orders per month is only $9? why were you taking an extra $7 per month from your customers? When we asked for a refund or a credit the answer from support was " No so we did charge you accordingly for the plan you were on, if you would like to switch plans today you can avoid overage charges in the future" When we asked for when exactly was the new subscription introduced to we can back track it and only get a refund from that date onward we were told " I do not have an exact date as to when the order based plans were introduced. " This is shady and not good honest business, we will raise this concern to shopify and we will delete this app immediately. This is our story, honesty is key in any business, and being grandfathered in a subscription has always been the case with many companies, but unfortunately not this one. Take from this what you will.

This app is imperative to have! I was skeptical about the app at first - thought it would be just an additional expense for another app hardly used. So glad we ended up going froward with it - we recently incorporated another app which completely wiped out everything once their developers went live with it, within a matter of minutes everything was restored thanks to Rewind. Highly recommend!

The app works great and it does exactly what it says: keep your copies safe. Don't hesitate to try it!

This is a very useful app if you care for your store (and you probably do). Fortunately, I did not have the necessity to recover anything yet, but still it is a relief to know that I am always backed up.

This is a must have. I have already used it once for a simple task of restoring information on 1000+ products that was overwritten, which would've taken me hours to re enter manually. It's great to know that if anything goes wrong with the function of your website, all you have to do is rewind it to before it happened.

I Recently joined Rewind, and I was glad I did, As a new store owner I quickly discovered the perils of not having your work backed up! Thankfully Rewind came to the rescue in the form of this App. I have peace of mind everyday now knowing the work I do is not lost, Thanks Rewind!

The app works as described, Paul and Annie seem very willing to give attention to their users. In a highly competitive world riddled with terrible customer service, the team at Rewind shines as a bright exception. I will be using this app for my many stores in the future.