Reviews for ReturnGO Returns & Exchanges

This is a great App. If you're looking a return & exchange portal, I highly recommend it and customer service is just outstanding.

Très belle application permettant enfin de définir un portail retour simple et efficace. Possibilité de le connecter avec Gorgias pour notre SAV. Mike et service client ultra efficace !

Lian helped me get this setup for our returns. It took maybe 10 minutes on a chat and a zoom call. This has been the easiest return system that we tried. Others were very confusing. Thanks again!!

Without a doubt the best of the best! Super user friendly and the staff is out of this world! They are friendly, attentive and very easy to understand. In general, returns can be a major pain but this app makes the process so smooth. I was very patient and waited a few months to leave this review. I would highly recommend them to anyone looking for a an easy and practical returns solution!

We've been watching ReturnGo for almost a year, waiting for some functions to be developed. The team at ReturnGo has been very responsive and very receptive to inputs and feedbacks, even before we started using ReturnGo. There were use cases that we have that initially ReturnGo couldn't support, and the team listened and developed functions to support our use cases, and contacted us to let us know to try ReturnGo again. The wait for the developments of the functions have been well worth the wait, and we've recently switched to using ReturnGo. ReturnGo support is very responsive and very patient. The team has grown quite a bit since a year ago. It is apparent that the ReturnGo team is highly professional and tries their best to provide a very robust product and service. We also heard great things about them during a tradeshow from a Israel / US trade representative. The founder is from US, so it feels like working with a US based company. The ReturnGo app from our customer/end user perspective appears to be very intuitive to use. From our perspective, it meets and exceeds the functions that was provided by the prior returns app that we used. The app is pretty tightly integrated with Shopify. There are quite a few return app on the market that works with Shopify. ReturnGo was on our short list of app for consideration.

App so far is great, simple to use and straightforward. Had a slight technical issue to start with, but it was resolved quickly.

i use this app to assist with customer returns and exchanges. This app changed my life! it is so easy to use and the service team is extremely fast at responding and always assists anywhere required

This app has been a lifesaver for us and our growing business. We no longer have customers asking for special consideration when returning their items as they're limited by an automated system, and our customers are now raving about our easy returns process in their reviews. It has saved so much time and money in processing returns, but I believe has also had an impact on customers ordering more as they can see that returns are easy if they get their size wrong. Before going with ReturnGO, I looked into Loop, ReturnsMagic, Aftership, Return Logic... all the big ones... and after using ReturnGo, I just don't know why anyone would justify the price tag of the big ones when they can get everything here (and more) for a really affordable price. I also want to say a huge thankyou to the team who help out with questions. As of recently, they now seem to have a team that are online during Australian business hours who can usually help with any questions I have, or otherwise will submit a request to the developer team to address once they come online. They're also constantly making great updates to the app that I didn't know I needed, and are very open to suggestions or requests for changes, often logging the change and letting me know when it should be active by. Highly recommend!

Amazing app and support. They helped us to translate the app on our language and adjust it to our needs.

Great customer support (Mike). Made alot of changed to fit our website's need. Very professional and a great overall experience.

Super service et très rapide! J'ai été accompagnée tout au long du processus dans mes différents questionnements. Très satisfaite!

Midori Bikinis

2022-03-12

United States

The support and features at ReturnGo surpass that of any return platform we've used to date! Incredibly, they are also the most affordable. We've been through Return Magic, Loop Returns, etc., and with the new automation capabilities through ReturnGo, they're not right in line with the big players in the game- at a price you can't beat! Support is top-notch and integration is simple and seamless.

the customer suport is a stand out. highly reccomend this app for anyone looking to enable easy return process for customers.

Customer support is fantastic. Always available during the week 24/7 for immediate assistance. Always polite and helpful as well. Very refreshing. They will work with you until your issue is resolved to your complete satisfaction. Highly recommended!

Great price, great customer service, and overall great platform! The customer service reps respond immediately and are knowledgeable and helpful and the platform is very customizable.

Chi Chi Sport

2022-03-02

United States

Setup was easy, team was very communicative and helpful in answering my questions - overall great experience and very functional!

One of the best portal to manage return and exchange. Highly Recommended. I asked for Help the response was super quick.

This app is just outstanding! I tried several of the apps that lots of articles recommend and most of them promise things that actually are not delivered. This one is the opposite. It surprises you that have even features that you were not expecting. Despite amazing customer service. Congrats!

Great App, excellent customer service. The app reduced immediately the effort in handling returns. We save time, the customer has a clear tool to handle its request and we turn already returns into exchanges. Work perfectly, highly recommended.

Got everything set up via youtube videos & it was all wrong. Spoke to someone on the online chat at 11pm UK time and was helped by the amazing Nikki... She helped me get everything set correctly (she's a credit to your company) The app seems great from first glance and offered at a very good price

I use this app to manage all returns and exchanges on our store and it works perfectly. I love the features it offers and also the excellent customer service they provide. I strongly recommend this app.

Perfect Return Management App with lots of customization options, super fast support and really fair pricing. Nothing else to say. We migrated from "Return Magic" which Shopify is discontinuing. Give this app a try it's worth it.

One of the best return app we have came across on shopify, We can tell with great confidence that this one app is all you need for your returns, the support is superb.

Best returns app on Shopify hands down. Extremely customisable, very good support and looks very professional. App is updated constantly and keeps getting awesome new features - unlike other apps which are rarely updated. The price is worth very penny. Highly recommend.

Exceptional customer service! They are very responsive and human. I am a happy customer for 6 months and every time I had a need they were prompt, kind and beyond helpful in assisting me. I'm a small client and I'm treated like I'm their only/main client, that's so impressive! PS: I'm not commenting on the app here as I already did in the past but I couldn't recommend it enough! Also, they are always improving it