Reviews for ReturnGO Returns & Exchanges

Amazing app! Makes managing returns and exchanges so simple! Very user friendly with the extremely helpful support team who are extremely knowledgeable and quick with solutions.

Just tested this app and it's awesome! Very intuitive and good customer support! I'll be using this for sure!

We switched to ReturnGo from another well-known solution. Returngo, unlike other providers, offers, among other things, true multilingualism in the returns portal and in the emails. The integration is easy. The excellent possibility to build clean return flows is worth mentioning. The support is particularly noteworthy. The employees are incredibly friendly, helpful and easy to reach. We are looking forward to further cooperation with ReturnGo!

Awesome app! Helped me a lot to create a smooth refund and return process for me and my customers! Great value!

Amazing app and amazing customer service from Junessa Olid who is a pleasure to work with. She made this app solution a smooth sailing process with excellent training via a video call. Thank You! Tapered

This app has saved me dozens of hours from dealing with customer service back and forth and editing/tweaking orders and shipping labels. The automation and notifications are intuitive and smart. Plus, the customer support is 24/7 and extremely responsive. I wish I had done this a year earlier.

Very good support, they always helped me! the only app with an modern, easy and professionell return portal.

I have never seen an app with such amazing customer service. I had so many questions that Nica helped me solve so quickly. She was so patient with me and answered all the questions I had with so much detail. She is the reason that I feel so happy with this app and will continue after my free trial. I'm so excited to be accepting returns with so much ease and comfort now! Thank you Nica!

Omg, this is a must-have for every business owner. I don't normally review apps but I couldn't let this good mine pass fellow small business entrepreneurs. Install it and you will be forever grateful. Worth every dime. I am just astounded by how well this app is made and how it makes the whole experience seamless and completely customizable. Makes my business look so professional. Stop scrolling just download it, period, and thank me later. For real!!!!

This app is a game changer when it comes to processing returns. Doesn't take long to set up and is packed with features. What I was most impressed with was the help received from their support team when I had an issue with postage being charged on returns (I only wanted to charge the customer the price difference for the items). Junessa on the help team, was a joy to deal with - pleasant, helpful and more than a little patient with my limited experience. Together with her CTO, they were able to patch a backend fix to my store which solved the issue while I waited! How good is that! Thank you guys.

These guys have some of the best support i've seen from all apps on Shopify. Also I tested multiple return apps, this is definitely the best i've seen.

Really nice one to handle your returns. Had a lot of problems with all my returns, now everything is super easy!

First off, never seen such awesome customer support team on any app before. Kudos to the team - every single one (most recent Junessa)! Now on a technical and operational side, this APP is genius, and makes all exchanges seamless for both sellers and customers... this review is being written after 10 months of actually operating with the app so rest assured this is SOLID! Keep it going guys, hopefully one day people can select exchanges within the portal itself... nonetheless, this is 110% perfect AS IS! Thank you! ✌✨

HIGHLY RECOMMEND! Its a great returns app with lots of features and a very responsive support team. Excited to see how they grow in the future.

Super app, best pricing.. very easy to set up rules.. had couple of doubts and the support was super awesome too! Keep it up team!

So easy. Great support, amazing functionality. I installed it on one of my sites and then size more of them.

We have started using this app recently - The functionalities are great and it will definitely assist us in simplifying our return processes. Also, customer support is always online and happy to assist on questions and difficulties whilst setting up. Looking great so far!

Visual Mood

2022-01-26

Canada

Will definitely recommended. The support team is responsible to all my questions and they are trying their best to help. I experience some problems with Canada Post and they will always circle back for the solution. Really really satisfied with their service and will highly recommended.

I've used this app for a while now and I can say that it really helped us alot! We have more analytics and everything works great together with shopify and our service app. Everything is easy to use and if you need help with something the customer service is on point. They keep developing and providing better features and I simply love it!

We've been using ReturnGo for a few months now and it has really helped streamline our return process and made things more efficient. The developers are always updating and adding new features. Customer support is excellent!

We've been using this app to manage our returns and exchanges and we're really happy with it. The onboarding process was really easy, and the app is easy to use and we were able to fully automate our returns and exchange processes.

excellent customer service by Lian, fast responses and great help from them to answer all of our questions

I've tested many returns apps that did not have the capabilities that I needed but this app so far has meet all my return policies needs. The support team has been very helpful and even one representative hopped on a late night zoom call to assist me in figuring out the best way to get one complex condition set up. EXCELLENT customer service!

Loving this app! It's so streamlined and professional and the support is top notch. Would highly recommend. :)

Junessa helped me get the app integrated quickly. Amazing how much control you have over the process!