Reviews for Return Prime: Return → Revenue

After trying many similar services, I find that this application is great (pricing - customer service - ease - they take into account that every store has a brand and customization is very easy).

Crossbeats

2022-01-19

Romania

Very good customer service and very responsive. They helped me everytime I had an issue with the app. Good job!

EShine

2022-01-12

United States

Great App. Much easy to handle returns for my team and also for customers. Many options for refunds and exchanges

We work in a very technical business selling TV Parts so we needed a very specific and technical returns app. Return Prime met all of our needs with flying colors and in fact, we required some custom coding to alter our return portal and the team at Return Prime took care of us ASAP. Their support and technical teams are very communicative and honest and they helped us come to a custom solution for our business. We employ a lot of apps on the Shopify Marketplace and Return Prime is by far the best supported and active team we have ever worked with. We cannot thank them enough for all their hard work and if they develop any other applicable products for our industry you can bet we will be the first ones to install them!

Brilliant and thoughtful app. The developers of this app have included all the possible use cases of the return-refund-exchange process. User and seller friendly interface. Prompt support team. The team was extremely helpful while onboarding process and resolving our concerns. Definitely recommend for channelizing the Returns Process

customer service was very helpful to answer my smaller questions about user interface! the program is easy to navigate.

Customer service is great, Shubham was very helpful in assisting with the onboarding process. Thank you!

Return Prime has been very helpful with my returns and exchanges. It saves me a lot of time from back and forth with 100 mails with the clients. The support team (Shubham) is excellent, they helped resolve my queries immediately.:)

Great app for return and exchange. its really made easier for our reverse pickup and return orders. Kudos to the team.

Return Prime offers excellent customer service! They really went above and beyond to resolve my store's issue. Very grateful for all they did for us!

We tried most of the apps in this category and this one is the best one. It's easy to use yet provides a lot of functionalities. It also takes into account cash on delivery orders, providing an option to return the money to the customer's bank account which is a big plus for us since we have many COD payments.

Return prime team have constantly come up with product innovation in line with evolving D2c Business Requirements, Kudos to the team!

The app has made the return process easy. Very flexible and effective Customer Service. They resolve the issue immediately

I have installed this app in my stores and it did its work really well. Very easy to install & user-friendly dashboard. There is an option to upload multiple images but I would like to suggest that there should be an option for the customers to upload invoice images and product images separately and should be compulsory. Overall this app is perfect for returns and exchange requests. Happy with their service.

The Live Chat feature of this app is fantastic and the support and assistance provided is great. They were super prompt and helped me solve all my problems quickly. The dashboard, integration and all the other features are also great and extremely user friendly. I would definitely recommend this app to all the shopify merchants out there

It's a amazing App for returns & exchange feature. I would recommend it to others to make reverse process easier. I also appreciate their customer support team. They listen to your concerns and even provide additional details required to make the process easier. A big Thumps Up!

Great App for returns & exchange feature. Really made our reverse process easier. Would recommend it to others. I really appreciate the level of support. Keep going.

Excellent service, Really impressed with the app hassle free returns and exchange. Best about this application is it enable my customers to choose any variant product from the website for exchange.

Had some minor issues at the start. But the people who run this app made everything perfect and simple and we’re very nice.

I'm a perfection seeker in terms of a returns center, and it is unbelievable how flexible they were with our store in terms of personalization and certain adjustments. It is above and beyond! For the customer service girl and their engineering team I would give 10 stars out of 5 :) Really recommend!

Amazing app, a great start to small businesses interested in a beautiful return portal. Clean design, even better support! Highly highly recommend! 5+ Stars

The 5-star app for managing returns. Both International + Indian software Integrations are the best thing about this app. Support is also a plus point. They won't disappoint you in any case either support or new feature requirement.

Very happy with this app , ease to use 100% Recommended for every business. Everything working perfect.

Soeur Co

2021-11-30

United States

Wish the developer was transparent with pricing. The app is advertised on the store as being Free. However, it is not free once you download, anything over 5 return tickets cost. If you want to know the price before downloading this app- it is $9.99 for up to 30 return tickets and $0.49 per additional ticket initiated. You are limited to 2 logistics integrations and 1 user free and the 2nd is paid. No more outside of that. If this was disclosed prior to downloading, I would have been able to determine it doesnt work for my shop and team of 5. I wasted time on setting up and then got to the part where I have to upgrade to a plan that still doesn't meet my needs.

I cannot speaking highly enough about this App, and the support team! This was my third attempt with an Returns App after wasting hours with others that didn't meet my needs.