Redo

Have been using Redo for almost a year now, and it has been great! Love that they keep launching new features and introducing new tools constantly within their ecosystem.

I cannot say enough good things about this platform and company. The best and most utilized is the customer support that they provide, i mean top notch! So responsive and if they cant solve it then and there the team will build it in their platform. they want to ensure the platform makes your day to day easier. It saves us SO MUCH MONEY, returns are a loss for most companies but not loosing shipping and providing a more curated and specific experience for the customer is THE BEST. I cannot recommend switching to redo enough, we are a clothing/apparel company and it has been a breath of fresh air coming from LOOP Returns.

What we love most about Redo Returns & Exchanges is the amazing customer service. The team is always willing to help, open to feedback, and truly committed to improving our experience. The platform itself is super smooth and incredibly user-friendly—something that’s really important to us. It was also super easy to implement and integrate into our current system. The Redo team handled everything to make the process as seamless as possible. We’ve been with Redo since the very beginning of the program, and we use it on a daily basis. It’s become an essential part of our workflow, and we couldn’t be happier with how it’s supported our needs!

Before Redo we didn't have a return portal on our website. Adding that through Redo has revolutionized our return process. It's easy for our customers and streamlines things at our end. Our customers appreciate the chance to insure a free return label. Almost every customer uses that option. We left Attentive when we realized Redo could handle our SMS marketing just as well at a much lower price. We love how responsive the team is - so unusual to have support at our fingertips!

Have had an incredible experience with Redo! Our customers love it - and we love it on the backend as well. Any issues that have arisen ,their team is so quick to resolve!

Excellent customer service, easy integration, and we love the all in one platform of refunds/exchanges/package protection. 5 Stars from us!