Reviews for Rebuy Personalization Engine

So far the service is great and the customer service is even better! Big thank you to Aaron! We felt we were underutilizing the capabilities, but now we see the light. :)

Been using this app for a few weeks now and I really like it. The support is great, and its loaded with rich practical features to increase AOV. In just few weeks we have seen a relative, substantial AOV increase. Very happy with it. I strongly recommend this app.

Great customer support has helped us implement custom coding to support our needs with their app where possible.

great and fast support, rebuy is our core market, impossible to come back without it, we love it ;-)

The app drastically improved our cart flyout as well as our ability to upsell and have free gifts automatically display in the cart. Rebuy also has the best customer service with any app that we have used. Unbelievable support helping us launch as quickly as possible. Looking forward to rolling out all of the features they offer!

What a waste of my time honestly! I was so surprise an app can actually inject code during the checkout process, of course, this one can't because that is only possible if you are at the SHOPIFY PLUS PLAN. Please make it clear from the very beginning, don't waste people's time! TJIS APP WILL ONLY WORK IF YOU HAVE SHOPIFY PLUS

Rebuy has a lot of features to easily boost AOV and provide a better user experience for customers, such as the smart cart. We wanted a standalone bundle page which wasn't an out of the box solution for Rebuy, but their amazing technical team coded it for us in a few days and its working perfectly. Highly recommend using this app, it quickly pays for itself.

I use this app, it good at first... but...................unitl I added widget in prodcut page, and it slow down my product page, and this cause people can not press add to cart until 5-10sec later...... this is really suck!! I had pay a lot of ads, and I just wonder why the conversion rate is low.... and until I find out that... it already cost me 100+ for ads... luck I find out early...................if you do not want the app slow down your product page, be careful!!!!!!!!!!!!! bad!

Absolutely brilliant - love the help section especially the Scripts generator, this is a complex app that does not need a dev to make it work (a little tech-savvy needed), beautifully integrated with Plus.

Brilliant app, literally. We've been aware of Rebuy for a year and now got the opportunity to try it. One thing I would point out is that the conversion rate increased massively. We have a relatively small number of SKUs, but customization and ai-powered recommendations mean we can make the most out of what the checkout & cart page can offer. The app is easy to install, but the initial setup is a bit difficult. The great thing is, Rebuy has fantastic support and helps us establish the app from A to Z. I want to especially mention Nick who helped and still is helping us. Great product and great support. Plus, ReCharge integration. Highly recommend it to any merchant who wants to lift their conversion rate. The ROI is pretty decent.

Uninstalled because I experienced the most unhelpful customer service of any app I’ve worked with. I was excited by the features and screenshots offered on Rebuy’s Shopify page. I didn’t want to achieve anything complicated but I just needed some help to position the app in the right position on the product page (it's automatic detection didn't work) and to ensure it appears in the same way as an example screenshot shown on their site. Perhaps I was wrong to hope one of your team members might be kind enough to help me - by requesting permission to my store - but instead I was given short replies and sent a link to a help guide (which I cannot understand, unfortunately). A great pity as I had hoped this would be a great solution.

Beautiful app. The developers are also super prompt to help with my integration questions. Super super happy.

Hands down the best Shopify app I've ever installed. The product is just incredible. They've thought of everything, it's super fully featured. The performance and quality of the app is amazing, and the customer support will knock your socks off. I truly can't get over how incredible the experience of installing and using Rebuy has been.

Upsell, mini cart, cross sell and other features are outstanding. We have seen a HUGE revenue increase in subscription adoption and AOV since installing re-buy. We would love it if the rebuy team would put more work into the script performance and progressive enhancement/speed as this app has significant performance impacts on the theme and is currently the biggest drop on our performance metrics which is the only downside.

Was struggling with the user interface but their assistance was really great and they wallked me through each step. Flynn Ramos is really great and was super helpful!

Love Rebuy! I use it for both of my stores and it's been amazing. Jordan is a great help at getting it implemented on the site. Our AOV has increased. It's a no-brainer to have this app. It pays for itself. Nothing bad to say.

Fantastic app to boost AOV. After testing some competitors this is by far the most powerful upsell, cross sell and post purchase app out there. Many thanks to Aaron for ensuring we were eligible to use the app even without using ReCharge, great support! Hoping we can display or subscription products soon in the widget too which I'm told is around the corner.

Great support, Zach also send me a video how to fix some issues so in the future i can manage it by myself :) In terms of Rebuy as an app they surpass my expectations!

Hi, I am loving the upsells as well as the ability for users to purchase again after purchasing with post-purchase. Flynn was very helpful thank you.

Great app and great support to set up recommendations throughout the site. We have them on home, product and checkout pages.

Great people, great app. easy to get set up and get started with all our upsells. Their app gives you great features for shopify plus.

goPure Beauty

2021-10-18

United States

Rebuy is the most versatile upselling app I've ever tried and even more than we could custom build in house. Support is incredible, there are so many customization options and they really get what it takes to increase AOV while adding value to the customer. Bottom line Rebuy has increased our AOV by 22% immediately and I highly recommend it.

OHLOLLY

2021-10-15

United States

Just launched Rebuy on our site, Ohlolly.com, with the help of Zach and Nick. Zach's tech support is super thorough and speedy. Nick is full of great ideas. Looking forward to seeing our AOV jump up. Thanks Rebuy!

This is the best app on Shopify and what makes it even better is the support team. Aaron and Jordan are the two most helpful people I have worked with from a support perspective. Download the app and watch your sales and AOV increase, and you will get world class service along the way. Highly recommended and I can't wait to implement Rebuy in even more places on our website!

Had some trouble getting the calculation for the free shipping announcement bar to work. Got a response next day and chatted with support rep, who very quickly identified the issue. Highly responsive and knowledgeable customer support for this app!