Reviews for Product Options & Customizer

Just getting started, was WAY easier than I expected! Sheniel was an amazing help in giving me an excellent intro, great customer service! Looking forward to finishing a much needed remodel of Cowbells.com

We had some issues a couple of weeks after installing this app, but the developers quickly fixed the problem and it's working perfectly. We use it to allow customers to request specific installation options for one product, and we use it to allow customers to build a custom bodyboard selecting features that all require specific extra charges based on what they select. It works like a charm if you have a similar need.

Works great for our needs. Custom options are easy to apply to specific products only. There are many different ways the options can be inputted and they appear just under the native swatches on our product page. The support team has been very responsive and helpful too. Highly recommend!

I love this app and think it's transformational for my business. It's very easy to use and has lots of great options. Thank you!

You can't use customization for the featured product which is shown on the homepage! Support, very very poor too! They didn't try to help me to add customization for the product on the homepage.

Kevon is super helpful!!! He totally made the whole process so easy and the functions of this app can't be replicated by just signing up with shopify! highly recommend this app and also the customer service!

Was looking for an app to add a customizable field to my listing. Awesome app and super support team. Highly recommend!!!

The support is very reliable and helpful. My request was solved within a few minutes. I am very satisfied.

Aw Paws

2021-05-17

United States

I've been using this app for years. 90% of my products have a custom option. I've had little issues with it. If something has come up their support is quick to fix any issue. I would recommend if looking for a custom option app.

This app has had several issues on my small store. I have 19 items with 3 different options and I've had them disappear completely (losing out on sales) and having weird error messages on the items. I hope this improves but buyers be warned.

Pushpesh was amazing. He got on the call with me and got me using my app to the fullest. I would definitely recommend them for anything. He took all my frustrations away.

I had a question about customizer options missing from the order summary, and the team was quick to address the issue and got it fixed quickly!

I purchased this app to help me put options for my customers so they can purchase certain things from my website. Let’s say this app not only does that but their customer service is brilliant. Helped me with something I couldn’t figure out. Thank you.

Really good app easy to use and superb support team. One suggestion from my side that you can put a video for conditional logic on your dashboard so it will be more helpful and easy.

The app regularly fails and does not charge clients for customized purchases. We have lost nearly $2,000 in sales in the past 5 days due to the app failing to work properly. I wouldn't recommend this app.

This app was perfect for adding a fourth option to our product bundles. Great app and a great support team! We had a problem with one of our configurations due to a human error on our side. It took no more than 10 minutes from we emailed support until we were up and running again.

Good app and good customer service I would recommend 100% very easy to use simple and if you need help customer service is there ASAP

Had an issue at first after downloading but the support team was very helpful and got things re-downloaded & working correctly. Site & products are now looking/operating great!

If You don't understand something , they an have excellent team to help you with all your needs, And really quick response time . So far this app has worked great for me

I Changed my theme and needed assistance with the switch. Support was great. Kevon resolved the issue quickly.

This app does exactly what I wanted AND, to top it off, the support I received was super fast and helpful! I for sure recommend this app and wouldn't hesitate to use it again in the future.

This app does exactly what we need it to. We've had it installed for over a year, and the support team was very helpful getting it set up. We changed themes in August and had no issues with the app transferring. Just in the past week, we had a bug where customers were unable to see their carts when checking out. I submitted a ticket, and the issue was fixed within 2 days. Great service! Highly recommend!

This app has done exactly what I had hoped it would in allowing my customers to provide details about their purchase without having to set up variables in my shop. Customer service has been really helpful as well with any early issues I had experienced. I would definitely recommend this app.

We recently installed this app to add gift wrap to the products on our website. We had a slight issue once the app was installed with our product variants not working, but we reached out to support and Kevon was really helpful. He responded quickly to our issue and corrected the problem all within 24 hours. Great service and would definitely recommend!

I had a small problem with the app not allowing customers to change their variants. I contacted the app support and Sheniel responded very fast, she helped me extremely fast and had my site back up and running. Sheniel was very polite and helpful.