Reviews for Product Options & Customizer
Swank Leather
2021-10-20
Australia
Excellent! The app is just so easy to use. It works great too. You can create different options and it works on your website immediately ( don't have to wait for 20-30 mins like other apps that I tried) Also, the support center is so responsive and quick. Sheniel does everything just within a minute. The fee is very reasonable too. So far I have no problem at all :)
Klpdesign
2021-10-16
United States
Wow, just wow. Not only is the app amazing, the customer service is second to none. I emailed at 10:30 PM CST, and the code was updated by 10:39--and this is for the Free Plan! Not only that, they matched the style of my site, which is what frustrated me with the other apps (they didn't match my aesthetic). You cannot go wrong with this app!!
2021-10-15
United States
Kevon and his team always respond right away when we need some updating or have questions. So many of our products need unique personalization options and Product Options and Customizer allows us to offer a wide variety for our customers.
Finili
2021-10-15
Portugal
Been using this app for a while. This is the second store where we have installed this app and it is the single most valuable one in terms of return of investment. Highly recomended for stores selling personalization services.
Be Impressed Creationz
2021-10-13
United States
I had a problem with my store theme and some customization options that I added to my store and Sheniel jumped in and helped me out with no problem!
GiocolatĂȘ
2021-10-13
Brazil
I had a problem with my theme and asked support for help. I thought it would take at least an hour, but it was amazing! Instant service and my problem was resolved in less than 5 minutes. Very good app! I recommend
Stamped Expressions Co.
2021-10-13
United States
This app is amazing for options for customizations on your products. You can have drop down menus, text boxes, etc. everything you need to make sure that you get all of the info needed from the customer for a personalized item. Any time I have had an issue they respond back within about 10 mins. No matter what time of day and they are always quick to fix it like it was nothing. Amazing!
Rivalry Brews
2021-10-11
United States
App works great- has a problem with our cart page talking to the app but Sheniel had some of the best customer service we have ever experienced. She got the issues resolved right away, and was very communicative to us during the process. Would HIGHLY recommend!
Kassava Co.
2021-10-11
United States
I moved to this app from Variant Products app, because it worked well with Selly (an upsell app). It was straightforward and easy to set up my customizations. I upgraded the plan so I could charge more for these customizations as well (I've had this app for a couple weeks now and it's down great things to increase my AOV!). The best part was customer service - I reached out for a few questions/issues, and WOW, Sheniel was so fast to respond and they helped me out pretty instantly. It was over a course of a few days (since I had more questions/issues), and we got all my problems resolved. No other app has provided me with this level of support. Very, very happy with this app!
Myfihu
2021-10-10
United States
The app is easy to use. Problems are unavoidable but I appreciate the enthusiastic support of team.
Aquaproof Paper
2021-10-07
United States
Overall, this is a solid app. It offers the extra bells and whistles that enrich the user's shopping experience. The key feature we wanted was the image upload ability, to allow the user to see the image they uploaded to our shopify store. I myself was unable to get this feature to work. Luckily, their support team was reactive to my request. I sent them screenshots and they were able to troubleshoot the issue with the theme. They QUICKLY fixed the problem. Our team is so happy to have this feature now. Great app, and easy peasy good support. Thanks again to Pushpesh! :)
coffeecafeBE
2021-10-05
Belgium
Worst shopify app experience ever! So many bugs, poor (no sorry very poor) customer support. Didn't manage to fix simple issues within the first few days. If they went higher up the chain to Kevon he could fix the issues, but then new issues would pop-up instantly. There are much cheaper alternatives available ... I recommend they fix their first line support first..because with these default mails they sent the communication is very poor and often misunderstood. Very frustrating experience! Update 05/10/2021: I got a follow up from Pushpesh to check the things again, based on my bad review. Since I already looked into an alternative I'm not going through with that, but others might. So in all honesty they are responsive, I just wish (especially when on a tight deadline) that this kind of urgency would be earlier in the process and not only after a 1 star review.
Rags4Wags
2021-09-27
United States
I used the app to add customization options to some of my items and got stuck. I reached out via chat and they were very helpful.
PHYLLi
2021-09-24
Australia
We have used Product Customiser for some time with absolutely no problems, we recently updated our online store & the support from the Product Customizer team was great! Recommend!
2021-09-23
United Kingdom
Great app, and even better customer service. Kevon has been a real help in making the app fit with my store. Couldn't be more pleased. He even recommended improvements to my store to help with upselling.
FUZZY
2021-09-23
Australia
This app is amazing for running products with multiple colour options. Works great for bundles & more. Highly recommend. + Great customer support
Alexis Jae
2021-09-23
United States
I raised a bug to them and they fixed it very fast. Easily allows my customers to personalize their jewelry and saves a lot of time for drop downs.
Agnar Herbal
2021-09-17
Australia
The App is great. Coming in very useful for what I do (Meal/Drink Delivery) I m still on the free trial but customer service is still great. Dealt with Sheniel G. She was extremely helpful and solved my issues with my site.. Update. Contacted PO again. Spoke to Aman M. He was extreamly helpful. And sorted and issue for that I thought was. actually impossible and saved me a lot of time. Thanks Aman!
I Hate Domestic Violence
2021-09-16
United States
Kevon Evans was very responsive. He fixed my issue right away. I love how seamlessly the app works. I use this for all of my clients. The ability to customize products is the very best. The options are endless. Kevon saw all of my issues and fixed them immediately. Truly the best app for custom services.
Summo Sports
2021-09-14
United States
wonderful software, and great customer service. i had an error in my theme and they fixed it in few minutes.
Treazures By Tee
2021-09-01
United States
I use this app for customers to upload their own images or add a description to their order. It is so helpful and affordable. I needed help with an issue, I reached out to Product Customizer and they fixed it ASAP.. Thank you for your help. I appreciate it all.
Park Hill South Booster Shop
2021-08-30
United States
Great support team helped me get up and running very quickly! A great way to add priced add-ons to any product.
BoujeeLeathers
2021-08-30
United States
I recently updated my store to shopify 2.0 theme, I was afraid that this might now work with it as many things have changed but their new wizard worked smooth like butter. Thumbs up to you guys
Movie Pets
2021-08-30
Germany
The setup with the pagefly integration was easy and quick and the interface is intuitive and works well. When facing issues the support team answered quickly and put everything into place in the matter of moments. I would definitely recommend this app.
Hilo and Bobbin
2021-08-27
Australia
I've tried a few apps like this and this one was the easiest and most reliable to use. Also appreciate the help I received with reinstalling when updating my site.