Reviews for Product Options & Customizer

LitheApparel®

2023-02-23

Spain

GREAT app. SUPERB support. It requieres a bit of knowledge to set up, but perfect for our needs. Great work here.

Product Options & Customizer is arguably the best Shopify app on the market when it comes to providing custom options and/with conditions on your Shopify store. The app is really easy to use and setup and their support team is readily available to assist whenever you reach out to them. I'm particularly grateful to Amam and Shevaughn who were on standby to put me through whenever I encountered any issues. Way to go team!

Easy to use, but 5 stars simply because we changed our theme and I didn't even think to check to make sure the product customization options for our products still worked with our new theme. They reached out to us and then fixed what wasn't working!

Great app, even better support! We had an issue on setup, and just clicked the Chat icon and we had instant chat support to logged into our site and fixed the problem in minutes. We had 400 pre-sale customers waiting to buy and this was going to trow everything off, these guys totally saved the day. Killer app

We've used the Product Customizer on our website for a few years, it has always worked perfectly and when we've asked for help, the Product Customizer support has been quick to respond and always resolved our issue. We recommend this app for Shopify stores.

I've been using the app for several years now and I've only had minor issues twice. Each time I've contacted support they responded within minutes and had me issue resolved just as quckly! The app can be a bit challenging to learn but once you have everything set the way you like, there really isn't much else you need to do to "maintain it". Thanks to Aman for the quick help with my latest issue! I will continue to use them for my product customization needs.

I recently installed your app and I must say that I am extremely disappointed. The user interface and user experience of your app is far from user-friendly and is proving to be quite a challenge to navigate. The design of the app is outdated and the complexity of the menus and functions makes it extremely difficult to use. The app is supposed to simplify my life, but it is doing the exact opposite. The UI is clunky and unintuitive, making it hard to find what I am looking for and perform basic tasks. Additionally, the app is not user-friendly at all. It requires a lot of clicks to perform even the simplest of tasks and the navigation is confusing. The UX is not up to par with other apps in the market and is in dire need of a revamp. I was excited to try out your app, but my experience so far has been a huge letdown. I hope you take my feedback into consideration and work towards improving the app to make it more user-friendly and intuitive.

terrible aplicacion, lo peor de todas las aplicaciones que he visto en toda mi maravillosa vida, no la instalen

I have been using Product Customizer for about 4 years. It started as a great app, but the functionality and customer service have declined significantly. I have had multiple issues with the app in just the last 6 weeks - from color and image swatches not displaying to the more serious issue of none of the product options displaying and customers not being able to place orders on my site. I am very tech-savvy and I find the app cumbersome to use. If you have just one option per product, you should be fine. If you are looking to do anything more complex than that I do not recommend this app at all. It took 5 weeks to get a resolution to the issue of the color swatches not showing. I would contact them weekly for an update and I was repeatedly ignored. Yesterday, the conditional logic stopped working on an entire collection of products. It has been over 24 hours and they have not responded or resolved the issue. I am losing sales and multiple customers have contacted me because they are unable to place an order on my site. Additionally, my site speed has decreased from 46 to 22 because of this app. For an app that costs MORE than Shopify itself, I expect much better performance and service. I would have ditched this app long ago but I have hundreds of products and I do not yet have the time to research and install a new option.

Had a few hiccups with integrating this with Shogun, but Aman helped me out. Excellent customer support, highly recommend this!

Horrible customer service. Went back and forth with "support team" for over a week for what should be a 5 minute fix. Kept getting passed back and forth between departments. Asked for a call or live chat option instead of email, and was provided with none. Would not recommend, many better options available out there.

Your app is easy to use and the support team replied and fixed my problem quickly. Recommendation app.

Offers good custimazation and a lot of freedom. Really helpful support team. Some bugs here and there but the support team is there to help you with everything.

I am new to this app, but it is serving me well. The tech support is excellent. I am not tech minded, but I recently had an issue which Kevon in tech support helped me resolve. Excellent customer service*****

This app is super user friendly and easy to understand. Does just what I need it to do and allows customers to pick options. Their customer service is top notch & super speedy!

The app's speed was terrible; my browser reloaded too many times before I could enter the app, and the app forced me to use full screen mode despite the fact that I exited it hundreds of times. Furthermore, setting up variants is really inconvenient for me because I have to set up each variant for each product and cannot reuse them. When I use the add price option when add a product, my basket is reloaded many times before it displays the correct price. This has been an exceedingly negative experience, especially for my customers. The order after successful checkout contains some extra trash information over which the developer claims they have no control, when in fact that this is information created by them???

I downloaded the Free version to test on a product. It was fairly easy to setup and what I couldn't figure out their support representative - Shevaughn - did a Great job and helped me figure out the issue (which was mostly my lack of understanding). Looking forward to testing this and possibly moving to using it on other products.

Have used this app for years and it works perfectly for our products. Recently had a technical problem and customer service was amazing. Shevaughn fixed our problem in just a few minutes!! Would highly recommend.

The slowest app I've ever used. Just add a filter for bulk editing then It took you a thousand years to wait. https://ibb.co/Bjdp19b

Easy & nice! Many choices... Perfect complement for my personalized products in my Onlineshop :) Great and fast support even on sunday! Thank you!

Excellent and fast support with an issue we were having with our site. the chat box was very easy to use and response was very quick.

Great app with better support. Special shoutout to Sheniel. The support i received was so good it made me question my mere existence here on this Earth. She made sure my requests were taken care of in a way i have never seen before. I have never written a review in my life, but this life changing experience made me take the time to let the world know about the good customer support by Sheniel. Thank you again and i'm toying with the idea of making more customizations to our shop to potentially receive additional support from Sheniel.

Terrific app. Allows you to customize any product however you like so that customers can personalize their order. Beyond that the support team is responsive and very knowledgeable!

AMAZING customer service!!! The customer service team made the installation process super quick and easy. I was able to get everything I wanted for my store!

I upgraded my shop to Shopify2.0 and they were extremely helpful in making sure my site functioned perfectly. Customer support is amazing and they're quick to answer... I had new questions and ideas confirmed on the spot without having to wait days or even more than a minute. HIghly recommend.