Reviews for Product Options & Customizer

It was very easy to create an option! It was exactly what i wanted. I am a very happy user of this app. The support team is very good and they helped very fast. My problem was solved really fast!

Bon support! Ils nous ont aidé assez rapidement, le produit répond à nos attentes, c'est de la qualité.

We used this app for many many years. Support was always hit and miss and for the most part the app functioned most days of the week. Lately though the support has been non existent. after many years of service we feel the support team has dropped the ball. They updated our code in our site and removed the previous code that was put in the site that gave us better functionality. There are way better apps out there now and this customizer is just too clunky. Sadly our review is being downgraded based on the recent support we have received, obviously our business is no longer wanted.

great customer service! quick to resolve and works as expected!

Customer service is really bad. They only care about stores that pay a lot of money. Don't expect any help from them. The way to answer is also ridiculous

Mellow Monkey

2023-07-14

United States

We’ve been using app for several years to add custom options to products and it has always worked seamlessly for us. But they really stand out from a support perspective. In our migration to a 2.0 theme, they went above and beyond to ensure the app was installed and working before we published. Good support is not a given anymore, but this company really shines. Well done and we highly recommend.

Not Good Customer Service. I have a problem with the theme but I have been waiting for more than 1 week and no one has solved it

Such a great app to have when you need to add product variants in your shop. The person who helped me made sure that I set up the product correctly! I'm currently using the free plan as, right now, I only need to customize one product in my shop but will switch to the paid version once I need to customize more products in my shop!

Very easy to use, had an issue but support solved it promptly. Can recommend it to anyone looking to get around Shopify's dumb limitation on options.

Update: I keep being amazed by the service! Thank you for all your hard work Shevaughn!! You are an awesome Human!!! You make my work so much easier!! Definitely Recommended! Great Customer Assistance! I had a very difficult time before this app, but they swooped in and Recued me! Thanks Guys! Great Job! Ref > I'm using this app to add options under my products for personalization.

app is easy to use and customer service helped A TON! Was having an issue getting to the next steps in the setup wizard but was easily fixed and they were quick to reply

We love this app and the customer service is excellent! They have been able to answer all of my questions! Shout out to @Sheniel -- she was super helpful tonight! Excellent customer service with a technical issue tonight by @Nicoz Thank you!!

Great service and product. Emailed a few times to ask for help with the system and they’re always very quick at replies and very helpful with what I need

Aman was very helpful and understanding of my frustrations. He was able to get the app working in no time. I am happy that I can now offer customized products to my customers.

Eden Zoe

2023-06-27

New Zealand

Love this app. we've had it for a couple of years now. The support is the best whenever we've reached out! Edit June 2023 - Just spoken to Aman with an issue we were having with the app and Aman answered within minutes and fixed the issue in seconds. Thank you so much! You are the best!

Truly helpful assistence, i could not solve the problem i shared the assistance email with the staff and they thought of it fantastic! this app work perfect for customize

Wow this is the Best app shopify has to offer.Thanks to Nicoz for helping take care of my issues super super fast and professional.

This app looks like it will work well for us. The Support we received was awesome and Nicoz helped set things up! Thank you Nicoz!

I am building my own store and purchased this app without knowing anything about how to set it up. With messenger, I was up and running quickly, just minutes for someone to answer and willing to help. Shevaughn was my lifeline on this! Great App and Great Service!

I recently had the opportunity to reach out to the support team of this app, and I must say they exceeded my expectations. The level of assistance and guidance I received was exceptional. The team was incredibly helpful and responsive throughout the entire process. They listened attentively to my issue and provided clear instructions to help resolve it. They even went the extra mile by patiently addressing my follow-up questions, ensuring that I fully understood the solution. What impressed me the most was their genuine willingness to assist. They made me feel valued as a user and went above and beyond to ensure my satisfaction. Their professionalism and knowledge were evident in every interaction. I greatly appreciate the support team's dedication and commitment to providing top-notch assistance. It's evident that they take pride in delivering exceptional customer service. I highly recommend this app based on the outstanding support I received. Kudos to the support team for their efforts in making my experience a truly positive one!

These guys were brilliant, understood what I was trying to achieve and helped me through the process start to finish, with professionalism, skill and a bit humour. These guys were brilliant, 7am, they jumped on a call and helped make some modifications after customer feedback. Polite, professional and know their stuff! Thanks again

The application is really very cool, the support is fast and active, especially AMAN, he is really friendly and helpful. I advise everyone

Je trouve que leur service est #1. L'application est simple et efficace, j'ai appréciez leurs appelle de suivit suite à l'installation. Cependant j'attend avec impatience l'option live view pour donner l'expérience maximal à mes clients.

I recently encountered an issue with the "option requirement" feature in Product Options and was fortunate enough to receive assistance from Shevaughn, one of their technical support specialists. I am compelled to share my experience and highlight the exemplary service I received. From the very beginning, Shevaughn proved to be an invaluable resource. Despite my limited knowledge of the software, he patiently fixed the issue. Shevaughn's expertise in Product Options was evident throughout our interaction. He quickly identified the root cause of my issue and offered a clear and concise solution. As a result, I was able to resolve the "option requirement" problem with minimal difficulty. In addition to his technical prowess, Shevaughn displayed excellent customer service skills. He was attentive, empathetic, and responsive, making me feel valued and heard as a customer. His friendly demeanor and genuine willingness to help made the entire experience positive. I cannot express enough gratitude for Shevaughn's exceptional technical support. He is a true asset to the Product Options team and a shining example of what customer service should be. Thanks to his help, I can now confidently and easily use the "option requirement" feature. I highly recommend Product Options, not only for their excellent software but also for their unparalleled customer support, exemplified by professionals like Shevaughn.

Quick customer service! Got my questions answered and we were on our way. Very helpful for adding variants to products.