Reviews for Privy ‑ Pop Ups, Email, & SMS

Jose @ Privy actioned my enquiry and sorted out the issue in a very quick and professional manner. Jose made it very easy and I am very satisfied with the communication. Thank you again for your help.

I was really hopeful about this app, but why charge $30/month which includes sending emails?!?!? Sending emails should be standard and included. This app is extremely expensive.

Bobby Schandra

2024-05-27

United States

Jose was amazing. Best customer service I’ve ever ever had.! On another note, please improve your user interface with mobile. I could barely send an email through that.

Great support and options!

Suite à un souci sur mon plan mensuel, j'ai contacté le chat, réponse super rapide et résolution du problème en 5 min. je recommande.

Great support team and the product has top-notch. Been using for over 3 years and helped build the d2c brand nicely.

I used this app for long years for my business until about a month ago. Had huge problem on my last products launch. On the launch day, emails weren't being sent to my customers. I reached out to them and I only heard back a day later with no solution. It cause me great loss. I left after years super unsatisfied having the loss. I don't recommend.

Very hard to use and make changes. took me so much time to edit everything and it also changes things by it self. I still can't believe I wasted so much time to edit simple things. If I didn't have my follow up emails setup already will remove the app right away

Jose was very kind in assisting us to set up our privy platform properly and we can't wait to see what it will do for our business

I signed up for the onboarding package, and it was well worth it! As a busy business owner, this app is very simple to use. I'm very happy!

Privy is the best email & sms plug-in for your Shopify. They have everything you need and online assistance that is super responsive. Shoutout to Jose for helping me out with fixing my problem with my emails going straight to spam mail!!!

very reliable and helpful.

Great customer service. They are quick to help and get you what you need

Henry @ Privy is highly responsive and has gotten us out of some crucial situations. He's been absolutely amazing to work with and Privy's many different integrations have helped us dig deeper into our business. The app itself is simple to use and the support we get from the Privy team is amazing!

Barrister and Mann LLC

2024-05-02

United States

Pretty terrific! There are occasionally weird bugs in the system, but Henry and the technical team are really great about communicating and fixing them as they arise. We came to Privy from Mailchimp and the occasional hiccups are MORE than worth the significant reduction in cost. Plus, the fact that we have a dedicated CSM at Privy is amazing. In the 10 years that we were with Mailchimp, I think I spoke to a living person once. Just once.

Our company has used several email providers over the years. We have been with Privy for just over a year now and absolutely love it. The customer service is wonderful. They were very helpful in getting us set up, and with every step along the way since then. They are fast to respond, whether in live chat, email or with our customer service rep. They do a great job of educating and giving us ideas. The automations have been a game changer for us. We love being able to search campaigns. Highly recommend.

Jose was very helpful and answered every question quickly and completely. I appreciate all the help that was given to support my business.

Snafu Cards

2024-04-30

United States

I was assisted twice today by two very helpful individuals at Privy thru their chat. Super impressed with the service!

Efficient customer service. Jose was able to quickly resolve my issue as a new user.

Privy have good customer service.

I really appreciate Privy's support and help

Jose in customer service is a SUPERHERO! Any glitches, hitches or confusion I have experienced he fixes immediately! I have been using Privy for years now. I can't recommend them highly enough. Their customer service is fast, excellent, patient and thorough. It has made the difference in my learning how to do all of this important marketing for my business. I have only had great experiences with them these past 4 years. They are there when you need them if you make a mistake, fast! They save the day!

Privy really changed my store. I used to have marketing apps in the past but none of them really leaved up to deliver what I wanted. After downloading Privy, my email subscribers went up which allow up to increase my conversion up to 12%. This app is an all in one app. You name it, everything in one. 5/5

Jose is very helpful! Totally recommend using Privy

Amazing customer service! I was having an issue with an automated email being sent and Jose was able to fix the problem almost instantly. We have been using Privy for nearly two years and each time I run into a small hiccup it is fixed quickly and properly.