Reviews for Privy ‑ Pop Ups, Email, & SMS

Truly amazing customer support. Karol from Privy literally took 30 minutes to build out the perfect pop up series for our website.

Privy has generated me over $30k in the last 6 months alone. Customer service is top notch. Would recommend to anyone!!

Honestly the best customer support I have received in a long time. Jose was very attentive and quick to solve my problems.

Highly recommend Privy! Always helpful for a 24 yr old college student still learning and a newbie to the online store. Thank you Privy and thank you Shopify for having a Privy app. LOVE LOVE LOVE-Jose was so helpful stayed with me for almost an hour and answered and stayed with all of my questions. It's been a great day today-this is what the world needs today t have some kind of relationship with others (even the little ones) great way to reach out. "Do unto others what you want others to do unto you"-this is what I call-"the ALOHA".

Je viens de souscrire ! Ca m'a l'air top pour convertir plus ! Le Chat est super ! Merci beaucoup a Karol qui a été vraiment extraordinaire avec moi !

I'm a 1st time user and customer service rep Jose was amazing! If this is an indication of the Privy customer service, I'm very glad to be part of it.

The Braided Rug Place

2024-03-13

United States

Customer service has been very helpful in our on boarding process. I was having some issues with my list after sending out our first newsletter and they helped me resolve it quickly.

very good app. really happy with it. Support is just as good. Big shout out to Karol who has helped me massively.

Carley is the absolutely BEST Privy support manager I ever worked with. She is on top of her game and is willing to get in the "weeds" to solve problems. She is truly an asset to Privy.

Urban Oreganics

2024-03-04

United States

I have been very pleased with the Privy service over the last couple of years. But I especially LOVE my CSM (customer success manager). He is so helpful and is always my cheerleader.

Amazing experience! Support were so helpful, and really kind, given I was responsible for the issue! So impressed at how quickly my issue was resolved, and the communication was top notch!

Henry @ Privy is exceptional and is extremely supportive. I've experienced a few instances where I ran into a roadblock during our company's migration from our legacy platform to Shopify, to which Henry helped solved in the nick of time. The service itself is easy to implement and data tracking is easy pull.

Layer Cake Shop

2024-02-15

United States

Privy has offered a great personable experience. They have helped every step of the way in my email marketing journey and have always gotten back to me in a timely manner, which I find invaluable.

My experience is ALWAYS AMAZING especially with Jose :) He is always very helpful and and more than eager to assist me in my problem solving! Keep up the great work!

Really bad - it keeps getting in the way when I am trying to customize my Shopify site. Can you turn it off while I am editing and working on the back end of my website?

Not good. You ask for help from support and they talk to you like you are a computer genius. NOT EVERYONE IS. A quick 5 minute call probably could have solved all our issues but NO ONE wants to pick up the phone and help the customer

-0 As I transitioned from Klayvio to embark on my journey with Privy, I encountered a disappointing customer service experience during a Zoom meeting. Despite my simple request for assistance in porting my contacts from Klayvio, it seemed my concerns were overlooked due to my limited contact list. The representative agreed to port my contacts on the same day but was unable to guide me on the process from Klayvio. Despite two follow-up emails, I received no response. This subpar customer service experience has led me to reconsider signing up with Privy, as it appears they prioritize businesses with over 10,000 contacts. I am now seeking recommendations for alternative companies with better customer service. Your suggestions would be greatly appreciated. Thank you!

"Working with Henry from Privy has been exceptional in optimizing my Privy account. Before our first call, I wasn't utilizing many options, but after his guidance, things took a positive turn. Privy offers fantastic features allowing you to enhance customer interactions without being intrusive. Highly recommended!"

I started using Privy a few years ago and it has been key to growing my business. More recently, I began having monthly one-to-one strategy meetings with Sam (Privy Customer Success Manager) which has improved the performance amazingly! THANK YOU PRIVY + SAM!!

JULAHAS

2024-01-05

Netherlands

Henry from Privy has been phenomenal when it comes to optimising my privy account. I wasn't using a lot of the options available until our first call and Boom! things started to go up from there. There is a lot you can do with Privy and it has some great features that will help you optimise your customer contact points while being non-intrusive.

Privy has been a fantastic benefit to our business in systemising and automating a large portion of our email marketing. Whenever I need help my account manager Carley is always able to assist me in a quick manner. We will be continuing with privy throughout the coming year and look forward to driving more sales to our business!

A certain way to slow your website (just check it on google speed insight to make sure that is really slowing it). We are yet customising the app and trial gone. Spent hours to optimize text on that pop-up and lose it now. Support couldn't help me to just see what I wrote there. Support S*ks. Go away for Klaviyo no way you could compare

Very poor marketing app! There is no technical support whatsoever over the weekends. I created an email for a one hour sale and the mails have not been sent out and I cannot cancel the emails either. I cannot afford this to be sent out after the sale is over. This is the second time this is happening in 2023. The email templates are ugly and needs a lot of work.

Great customer service!

love it! best customer service ever, test out a few email SMS app, by far this is still the best.