Reviews for Privy ‑ Pop Ups, Email, & SMS

very reliable and helpful.

Great customer service. They are quick to help and get you what you need

Barrister and Mann LLC

2024-05-02

United States

Pretty terrific! There are occasionally weird bugs in the system, but Henry and the technical team are really great about communicating and fixing them as they arise. We came to Privy from Mailchimp and the occasional hiccups are MORE than worth the significant reduction in cost. Plus, the fact that we have a dedicated CSM at Privy is amazing. In the 10 years that we were with Mailchimp, I think I spoke to a living person once. Just once.

Henry @ Privy is highly responsive and has gotten us out of some crucial situations. He's been absolutely amazing to work with and Privy's many different integrations have helped us dig deeper into our business. The app itself is simple to use and the support we get from the Privy team is amazing!

Our company has used several email providers over the years. We have been with Privy for just over a year now and absolutely love it. The customer service is wonderful. They were very helpful in getting us set up, and with every step along the way since then. They are fast to respond, whether in live chat, email or with our customer service rep. They do a great job of educating and giving us ideas. The automations have been a game changer for us. We love being able to search campaigns. Highly recommend.

Jose was very helpful and answered every question quickly and completely. I appreciate all the help that was given to support my business.

Snafu Cards

2024-04-30

United States

I was assisted twice today by two very helpful individuals at Privy thru their chat. Super impressed with the service!

Efficient customer service. Jose was able to quickly resolve my issue as a new user.

Privy have good customer service.

I really appreciate Privy's support and help

Jose in customer service is a SUPERHERO! Any glitches, hitches or confusion I have experienced he fixes immediately! I have been using Privy for years now. I can't recommend them highly enough. Their customer service is fast, excellent, patient and thorough. It has made the difference in my learning how to do all of this important marketing for my business. I have only had great experiences with them these past 4 years. They are there when you need them if you make a mistake, fast! They save the day!

Privy really changed my store. I used to have marketing apps in the past but none of them really leaved up to deliver what I wanted. After downloading Privy, my email subscribers went up which allow up to increase my conversion up to 12%. This app is an all in one app. You name it, everything in one. 5/5

Jose is very helpful! Totally recommend using Privy

Amazing customer service! I was having an issue with an automated email being sent and Jose was able to fix the problem almost instantly. We have been using Privy for nearly two years and each time I run into a small hiccup it is fixed quickly and properly.

Great customer service! Karol was super helpful and went extra miles to help me improve my exit offer along with solving sync issues. Thank you!

Privy is a great app for lead generation and email marketing campaigns. I would recommend.

Blooms of Hawaii

2024-04-09

United States

i have been using this app for many years and the customer service is excellent! They help with any issues i had and follow up to see if everything is working fine. I am very happy with this app and their customer service!

It has increased email deliverability, and I am happy with the customer service I receive any time I have a challenge. Highly recommend.

Top✌️

Jose @Privy was able to answer my question and provide requested information on how to add discount codes very quickly. I absolutely love this app and the great customer service. Thank you, Jose!

I just had a great experience with Karol, a member of the support team, she was pro-active, really helpful and felt like she genuinely cared and wanted to help. I never write reviews, but this level of service made it a must. Thanks Karol!

The support team is amazing! Always helpful. Such a blessings!

SCAM ALERT Check your billing statements. I've used this app for years without issue. A few months ago, I had an issue where all of a sudden my photos in my pop-ups had disappeared. I reached out and they told me I deleted them (I didn't and they were the same photos I had used for about 2 years.) They couldn't figure out why it was freezing and not allowing me to add another photo where the original went missing. I accepted a "collaborator request" so they could fix it, and they did. What I didn't realize was that since then, both of my websites have TWO recurring charges EACH for this app: $15 and $15 on one website, and $45 and $15 on another. I've been spending $90 on this app that is supposed to cost $15 for the basic plan. I don't know how I didn't notice sooner, so that's on me, but I'm surprised Shopify is allowing them to continue to scam people by adding the app multiple times. I've used this app for around 4 years across multiple other accounts without issue, including these two websites. All this began only a few months ago. If you've added them as a "collaborator request" to fix something, run and check your billing statements. I have 10+ years of Shopify use under my belt and have built around 12 websites. I did NOT download this app multiple times and agree to be billed multiple times a month. I have only ever used the basic version of this for a simple email pop-up: no marketing emails, nothing else they offer. SCAM

Amazing experience with Karol

Truly amazing customer support. Karol from Privy literally took 30 minutes to build out the perfect pop up series for our website.