Reviews for Printful: Print on Demand

Best App Ever. As a graphic designer, I was looking for an easy backend app to help share my designs to the world...the Printful app did the trick. AWESOME APP!!! ~Mitch

Easy to use and syncs to my support store. Great !

By far the best hands-off merchandise fulfillment service out there. I travel around the world on a sailboat called Cheeky Monkey and our YouTube Channel fans wanted Cheeky Monkey merchandise -- but I put off setting up a shop for a long time because I couldn't keep track of inventory and shipping while at sea all the time. But then I discovered Printful, which allows my customers to buy Cheeky Monkey merchandise through Shopify and Printful fulfills the orders, even if it's just one item at a time. I don't have to touch a thing or spend any time on line for my customers to get service -- it is the perfect set up for nomadic travelers who want a shop that runs itself. Printful is your company for that kind of thing. I love it!

Mr.TotallyNotABot Great application, super easy to use. amazing customer service and quick shipping. Definitely would recommend. 10/10

Does all of the "table stakes" stuff well -- good visibility to their process and their tools work well enough. However, the more you use it, the more frustrating it becomes. Their customer support feels like it purposely tries to be unavailable. Their phone is never picked up, and messages answered days later. Email support is spotty, and chat is often unavailable (but usually the easiest way to reach someone, "easy" being a relative term with Printful). Their service is buggy, for instance I had a 60 t-shirt bulk order where the unit cost varied by $3.25 PER SHIRT (!!!) depending on how I set up the order, and I still can't get customer support to help me. Long story short, the more you use it, the more you realize they are not set up to make you (the seller) successful -- which is a big no-no when you're the highest priced/premium service in the marketplace.

getting better and better everyday. now with the caps and beanies automatic mockup is just fantastic. just a few points against Printful is the price for the shirts and no optiions for jackets , polos and button-down shirts

This is what you can expect: ANTONIO: Shopify CS STEPHEN: Shopify and Printful Customer Antonio L: Hi Stephen, What's up? :) STEPHEN: Hi Nick, I’ve just refunded my first refund. Order 1012. When I did that, does Printful also get notified and is the order then canceled? STEPHEN: It was a “medium suspicious” order Antonio L: Depending on the printful sync setup, I'll check that now, hold on :) STEPHEN: thx Antonio L: The order is pending, I'm now checking if there;s a way to cancel the order Antonio L: Upon checking, printful doesn't have a cancellation feature, I suggest you can reach out to the customer and notify them that it looks like the credit card has some issues so maybe they can reinstate it. Antonio L: You can learn more about that here STEPHEN: Wait, from the link yuo just sent over it says “You can before the status of the order is changed to, “being fulfilled.” It wasn’t being fulfilled. It was still pending. And what do you mean Printful doesn’t have a cancelation feature? They’re unavailable now. And I have reached out to the customer—following Shopify’s guidlelines for security risks which is why I’m talking to you now. Antonio L: It seems that the order is actually already "being fulfilled" STEPHEN: But yu said, and I saw: “The order is pending, I'm now checking if there;s a way to cancel the order” Antonio L: Yeah sorry that was my bad, what I meant by pending was that, the "being fulfilled" status STEPHEN: They have NEVER moved this fast.The order came through aat 3:49 on Saturday. I immediately contacted Shopify out of concern to WHY this sale had been marked “medium risk of fraud”. As a partner of yours, and after I—your customer—followed your directions—I would think that this would negate anything having to do with Printful. They are your partner. Antonio L: Alright let me look into that STEPHEN: You can check with Sydnee C—she’s the one who told me how to do all of this. Antonio L: Thanks for that info, I'll take a look at your conversation with Syndee C. Antonio L: Still checking your account to see what best resolution I have for you, thanks for staying connected. I’ll be back in a bit Antonio L: I do apologize on behalf of my colleague, I've checked the previous chat with Syndee and it seems that she mentioned this issue was going to get escalated, so I'll try to reach out to Sydnee and see what the status is for this refund STEPHEN: I believe, the issue being escalated was an error msg from connecting my PayPal. I need to know that when I refund an order suspicious of fraud “says Shopify”, that Shopify has my back both with me AND partners. This is INSANE. Antonio L: Alright I understand, I'm still checking what I can do regarding this. Antonio L: I suggest that you can reach out to the customer for them to speak with their bank since the bank has the ability to refund this for them since on our end and on Printful's end this is already being fulfilled. Antonio L: I do understand that this may be a bit of a hassle but this just happens for the security of your account STEPHEN: Shopify told me this transaction was at risk of fraud. I followed Shopify’s instructions https://help.shopify.com/manual/payments/shopify-payments/fraud-prevention#search-email . All of them. The person who placed the order—from Kuwait—never answered their phone or email—they DO NOT EXIST! I did nothing wrong, in fact I did everything I was told to do. I suggest that SHOPIFY work this and ANY of these types of situations out with Printful. Printful has been a huge pain in the ass since the beginning…doing mediocre work and is completely inflexible with customer service. I had 3 out 10 orders returned of my 1st 10 sales…they blamed it on my files. I sent the SAME files to another printer and they cam eback BEAUTIFUL on THE SAME material. I ABSOLUTELY DO NOT accept this and would like to speak with your superior on the phone.

I recommend this to everyone interested in going into shirts, its the least expensive way to start with the least amount of risk.

quick and easy, love this store and all it has to offer!

Astonishing ease at how it all works at my end, Fantastic service and it does look like Printful are always looking to improve on what is a brilliant source and service... Maybe slightly cheaper products?.. moearth.com

Shopify and Printful are a wonderful combination!!!

Very easy to use, love working with this.

We love Printful! We wish they offered print-on-demand so we manage all our products in one space but they are FANTASTIC regardless! LOVE PRINTFUL!

My advice to anyone thinking about building Printful into your business model is to AVOID AT ALL COSTS. Inconsistent quality and general incompetence across the board really makes me regret the countless hours and thousands of dollars I wasted on them. Best case scenario: you'll be able to easily produce amateurish clothing and overpriced prints to support your hobbies. If you take yourself, your business, or your brand seriously at all, you won't be happy... Worst case scenario: they cause irreparable damage to your brand in the eyes of your customers. DON'T DO IT!

Works well and always has, on two different ecommerce sites. The turnaround time is the only thing that could be improved, in my opinion. I've not had any issues with quality so far, even though others mention they have. This may all be a result of the artwork being provided.

This app is amazing! It makes it so easy to just get started. This is really something!

Very insightful. The staff is very attentive, and responsive. I appreciate the extra communications to keep us informed of industry trends.

Love this app so easy to set up fantastic to use loads of options. Looks good and now my store os coming along just nice with these high quality products thanks heaps @printful

Customer service is a little generic and late responding when needed by email. Print quality is great, but the prices are a little higher than other POD apps. Their seamless integration with Shopify is really convenient. It would be better if you could add multiple products from one design at once.

That's a really great app ! Just perfect

The user interface is a cinch to use and I absolutely love their quality and service!

The support we receive from Printful is unparalleled. Intuitive interface and responsive customer support!

Tech support is a joke. Margins are crap. If you have issues shipping internationally, they "recommend" that you not sell to international customers. There are other companies doing this very same thing.

Awesome app! It works better than expected

So far so good. Looking forward to a slightly larger print area on the t-shirts. It's great for "memes" but larger designs become a bit too small, in some cases. Otherwise Printful is awesome.