Reviews for Preorder, Back In Stock ‑ Stoq

Great value app with exceptional customer service available 24/7. They’re incredibly helpful. This app has been a game-changer, keeping our preorder running smoothly and efficiently. Thank you for the wonderful review! 😊 I'm thrilled I could assist with your preorder setup and that the app has been a game-changer for you. If you ever need further assistance, we are always here to help you. Nagaraj / Technical Support Specialist

Thank you for your 5 star review! We're glad we could help setup the preorder button and also with DKIM authentication to use your own email address to send emails to your customers. We wish you the best with Stoq. Please do feel free to reach out at any time, we're always here for you! :) - Sneha / Merchant Success Team

Great app, friendly service. Has all the featured I needed. Thank you for your review! I'm glad we could answer your query on preorder shipping update email. It's great to hear that Stoq has all the features that you're looking for. Please feel free to reach out for anything, we're here to help. :) - Sneha / Merchant Success Team

Easy to use app, easily allows me to setup pre-orders for my next music album. I messed up setting up my subscription plan, but they literally helped me correct my mistake within 5 minutes through the chat. No problems. Thank you so much for taking the time to leave a review. Best of luck with your preorders. Please feel free to reach out for anything, we're always here to help :) -Anaam / Merchant Success Lead

Awesome support. Helped me create and add custom code. Very happy with the help and app. Thank you for your kind review! I’m glad I could help you place the Preorder button in your collection and hide the Sold Out button as requested. If there’s anything else you’d like assistance with, just let me know. We’re here to help! -Nagaraj / Technical Support Specialist

This app is a total game changer!! there are so many customisable options to choose from and also very easy to set up. Sneha assisted me promptly, great customer service! Thank you so much for your wonderful review and the name mention! I'm glad I could help setup the 'Notify me' button on your product page and also help you understand the features of the app. We wish you the best for your store. Please do feel free to reach out anytime. We're always here for you! :) - Sneha / Merchant Success Team

Great support! Thank you for your review! I’m glad I could quickly resolve the issue with your Preorder button. If you have any more questions or need further assistance, just let me know. We’re here to help! - Nagaraj / Technical Support Specialist

Awesome app! Does what it says and the support is extremely knowledgeable, quick to respond, and helpful. Highly recommend. Thank you so much for your wonderful review! I'm glad I could customize the 'Notify me' button to match your theme. It's amazing to hear that you're loving the app and it's features. We wish you the best with Stoq. :D If you ever run into any issues, please do feel free to reach out to us. - Sneha / Merchant Success Team

So far, the app is working great and the support team was helpful and fast at providing assistance and answering questions. Thank you so much for taking the team to leave a review. So glad to hear that we were able to help you get set up. Please feel free to reach out for anything, we're here to help :) Wishing you the best of luck! -Anaam / Merchant Success Lead

Very happy with the Preorder and Back in Stock functions of the app. The customer service team has always been helpful and very fast to respond. Thank you for sharing your experience! I’m glad I could assist you with adjusting the Preorder badge on your homepage and collection page, and explain how the preorder confirmation email works. It’s great to hear you’re happy with the Preorder and Back in Stock features! If you need any more help, just let me know. We’re here to help! -Nagaraj / Technical Support Specialist

Réactif et à l'écoute Merci pour les mots d'appréciation :) Ce fut un plaisir de configurer le bouton Avertissez-moi pour vous. Heureux de faire un effort supplémentaire et toujours ouvert à vos questions, préoccupations et commentaires. Dans l'attente de votre voyage avec Stoq ! -Vishu / Spécialiste principal du support technique

Great App, great customer support! Thank you so much for taking the time to leave a review :) It was great connecting with you as well as getting you set up with the back in stock feature. Please feel free to reach out for anything. Wishing you the best always! -Anaam / Merchant Success Lead

Great app. Easy to use, support getting set up was phenomenal. Much better than the "Notify! Wait List" app, which is awful, with poor support. If you are trying to make a decision between the two, I already tried to install both, and this one worked the best. Thank you for the appreciative words! :) It was a pleasure for me set things up for you and answer your questions. We definitely strive to be your go to preorder and back in stock alerts app. It also makes me very happy to make things easier, convenient and more accessible for you.We're always open to your questions, concerns and feedback. Looking forward to your journey with Stoq! -Vishu / Senior Technical Support Specialist

Simple setup with excellent customer service. We were searching for a solution that could handle multi-market inventory notifications. Stoq’s set up for this was intuitive and works flawlessly. Highly recommended. Thank you for your wonderful review! I'm glad we could help setup the app. We're glad you could test out our multi-market inventory feature that was launched recently to support Shopify Markets. We wish you the best for your journey with Stoq. We're always here for you if there's anything else at all. :) - Sneha / Merchant Success Team

Used the message function when we had a button problem, and we had the quickest response and resolution. Love that there is always someone online to chat with. Thank you for the kind words! :) It was my pleasure to help and set things up for you. I'm happy to learn that you find our service quick and responsive. We're always open to your questions, concerns and feedback. Looking forward to your journey with Stoq! -Vishu / Senior Technical Support Specialist

Vishu was so helpful and took the time to guide me through the issue. His advice was very clear and he made sure i understood what was happening. Thank you for the appreciative words! :) I was happy help you and set things up for you. And it was a pleasure to answer your queries and questions. We love to provide a service that fits our merchants. We're always open to your questions, concerns and feedback. Looking forward to your journey with Stoq! -Vishu / Senior Technical Support Specialist

All looking great! Thank you for the kind words! :) I'm glad to learn that you're satisfied with the service so far. I was happy help you and set things up for you. We're always open to your questions, concerns and feedback. Looking forward to your journey with Stoq! -Vishu / Senior Technical Support Specialist

I've been struggling with Pre-order apps for weeks, decided to try this app, and it was so easy! Lovely customer service. Nagaraj was amazing at explaining all the information I needed. Highly recommend! Thank you for the amazing review! 😊 I'm delighted I could assist with Klaviyo integration and resolve the preorder issue for you. If you need any further help, we are always here to help you. Nagaraj / Technical Support Specialist

Done exactly as we needed it to; very helpful and quick assistance via the live chat too. Hi there! Thank you for taking the time to leave a review. It was my pleasure to help you get set up with preorders. Please feel free to reach out for anything, we're here to help :) -Anaam / Merchant Success Lead

Worked really well out of the box. When I had a support question, they were fast to respond and quite helpful. Thanks! Thank you for your wonderful review! I'm glad we could help setup the preorder button on your product page and also, answer your query regarding preorders. We wish you receive tons of preorders using Stoq! We're always here for you if you need anything else at all. - Sneha / Merchant Success Team

Amazing app with great support. We've recovered many sales from this! Thank you for the kind words! :) I'm very happy to learn that you're finding our service satisfactory and up to par.It is also an immense pleasure to know that you're recovering sales with our app. We're always open to your questions, concerns and feedback. Looking forward to your journey with Stoq! -Vishu / Senior Technical Support Specialist

The Black Dog

2024-12-12

After a bumpy start I have had a good experience with Stoq! I had decent suppor with most support reps and a poor experience with one. Once I made my concerns known... they quickly address my issue, reached out and retrained the rep that was unhelpful. They care about making sure customers concerns are addressed and corrected. Hey there! Thanks for writing a review, and sorry that you had a bad experience. As you can see from our reviews and rating, we try to do our absolute best to support merchants on STOQ - no matter where they are in the world or in their Shopify journey. Sometimes, we get it wrong and this was one of those times. I'm sincerely sorry that Vishu didn't live up to your expectations. He was trying to share his understanding of the Shopify platform in regards to the issues you were facing, but he was not able to give it the care and attention you deserved. This was likely due to him juggling a busy day with other chats & conversations alongside yours. It's not an excuse though, and we've figured out a path to work on this. Rest assured that I will personally tend to this. If there's anything I can do to right this wrong or make sure you have an amazing experience with STOQ from here on out, please let me know. I sent a message & email to you, and I've also instructed my team to let me know if you run into any issues going forward. :) Thanks again for your review, and I hope we can make this right. -- Sandesh / CEO

Racquet Point

2024-12-12

Great app! Easy to set up, and the customer support is great! Thank you so much for the kind words! I’m glad I was able to help you fix the pre-order button and set up the pre-order badge.It was my pleasure in assisting with the Notify Me button placement and configuring the Pre-order offer for partial payments. If you need further help or tweaks, we're here to help! Best of luck with your store! -Nagaraj / Technical Support Specialist

This app was easy and quick to set up. I had a question during the set up process and the customer support was quick to respond & very helpful. We like that we can collect emails and phone numbers and sync with our Klaviyo account. Thank you so much for the kind review! I’m glad I could help with setting up the "Notify Me" button and verifying your email for sending emails from your custom email address. It’s great to hear that you’re enjoying the ability to collect emails and phone numbers and sync them with your Klaviyo account. If you need any further assistance, don’t hesitate to reach out we’re here to help! -Nagaraj / Technical Support Specialist

Straight forward and easy to use. Thank you for the great review! 😊 I'm glad I could assist with fixing the theme compatibility issue and setting up the preorder feature. If you need any further help, we are always here to help you. Nagaraj / Technical Support Specialist