Reviews for POWR: Customer Survey | Poll

Both the survey app and the comments app were easy to design, install and operate as designed. Great apps, easy to set up!

Absolutely love everything about this app! It has so many options and endless ways to reach customers. Needed tech support for something in the beginning and was helped right away! would highly recommend!

very good app i think the app can pass to customers the best massage that they need and for us back

I've been talking with Franz from support for weeks now. Something relatively easy (adding a bit of JS to the app) is proving extremely difficult and time-consuming. I had to pay 150 USD for a developer to come up with a script so I can track survey usage in Google Analytics. I have a POWR.io PRO subscription which allows this script to be added, but it needs to go through their support and now they're telling me I need a more expensive Business account to do this (while their own support page says a PRO account is enough for added JS). App does what it say it does, but if you need any support whatsoever don't count on adequate help. All in all quite disappointing so far since I pay around 200 USD a year for this...

It is quite useful. No need to create or edit the code to get what I need. Very easy to use and implement.

I thought this app was great, UNTIL it connected me to other people's Shopify stores to insert my survey. This is terrible and shocking security.

This app is really useful. Able to collect customer's data and help a lot on the future plan. Recommended!

This app is really great! The functionalities cover every requirement. In addition, the app is super easy to install. If you have a question or concern, the support is very friendly and helpful!

Great app! I used it for a pre-launch survey on my password page and was able to integrate an email to all participants with a coupon code. Everything I needed was included in the free version, which was really nice. I had one small issue and customer service responded within the hour and my mistake was sorted. Thanks everyone for a great job!

We didn't use the app and uninstalled it, but was charged twice at $79.98. We didn't select a plan, we were charged even after we removed it from Shopify.

Paid $115 for 1 year. Did 1 survey, 6 responses. Billed $105 "usage". What for? App Cancelled. V unhappy.

Hi POWr, I would prefer to give no stars if possible. We started using the survey to take 1 survey from our customers. We used the trial and 1 month of the app to conduct our survey then requested that the subscription be canceled. After about 4 months we realized the full price was still being hidden in our Shopify bill. Not being billed separately, so there was no line item for the monthly charge. They made an extra 6 monthly charges. We very reasonably requested that these charges be refunded and gave adequate proof that we did not use the app from a certain time forward. Unfortunately, POWr refused the refund and instead tried selling us on a business upgrade. Again would give zero stars if I could. They are not very easy to work with and are more than happy to take your money without giving you service. Best to all out there I recommend finding a different app.

Great app! I am using two different surveys. They are super easy to set up and connect to my store. Great to engage more with customers.

Great app with enough FREE feature to remain usable without having to take on a pay plan straight away which is very helpfull when you are just starting up

This app is cool, ive used it on two websites now, never lets me down and great way to generate leads. I say its a survey to recieve a discount which is true and i get info for a call back. which allows for easier sales

It helped a lot. Really usefull in the free plan too. Easy and simple to install it and to set up. Thx a lot!

Very helpful and easy to understand, it walked me thru the process in a matter of only a few minutes

Really not impressed with the free version so there isn't a chance that I would pay of the app. Plus, $15 a month just to limit the number of entries? Not going to happen, uninstalled.

its not enough questions for a survey ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

It was fairly easy and the options were great. A little pop-up legend before going through the form builder (Survey + Poll builder) would have been helpful.

It's been really easy to use and integrate into the site. You can do polls, multiple choice answers and free text fields. So far so good!

Very easy to use and worked great for our product survey. highly recommend this app.Will be using it more on our website.

This app was extremely easy to use. I enjoyed it a lot and will plan on using it for my website for a long time.

very good app, but it is litle slowing my web page, other hand its very important app to take feedback of client, everything is customize able