Reviews for Point of Sale

If you think you're going to get the same app for an Android as you would with an Apple iOS device, think again. The Android version is just a dumbed down/watered down version of the Shopify mobile app - reduced to just the checkout portion. In other words, you're not really getting a dedicated POS system.

This is absolutely awful! This 'upgrade' has downgraded everything I liked about the shopify POS. Let us switch back to the functional app while you fix this complete travesty. I have lost the ability to track and use our customer loyalty program. It's ridiculous that I have to go do a different page to add a customer to an order. I can't see my products easily. Note that positive reviews seem to all come from before this forced 'upgrade'.

Incredibly disappointed with the new shopify POS system, it has made our lives so much harder. I recently emailed shopify with a list of around 10 things which are worse in the new app, and am yet to hear back. The worst of which is that the new system just doesn't work as quickly as we do, searching for products takes about a second each time for them to pop up whereas before it was immediate. The search function seems much less intelligent now, frequently the product we are searching for is at the bottom of the search list. Layout is also much less efficient. Also very unhappy the tab service is no longer included as part of the POS and we have to pay and extra £70 a month for this. Incredibly frustrating and hoping shopify can fix the major flaws in the new system so we don't have to search for a new provider.

Very disappointing that Shopify would release this update before working out the major flaws in this system. We are in our busiest time of year (when we also have temporary employees working) and we have spent hours trying to figure out our own way of getting around the issues as our phone calls to customer service have revealed that it will probably be a while before most of the issues are fixed. It is EMBARRASSING in front of customers when we cannot even issue a return or it credits them back inadvertantly and we have to ask them to pay again. Not to mention that when you print a "gift receipt"- a whole list of everything the person purchased prints onto the receipt. Who wants someone to know what all they purchased or if they are giving 15 people the same gift. How special does that feel? Very BASIC procedures are no longer possible. You cannot start a return unless you find the original order in the system- which doesn't work when someone is bringing back a gift. This new PRO POS is eating away at our productivity. We have had more calls into the support line in the last 2 weeks than the whole time we have used shopify. The home screen is nothing like the previous version where you could "see" your store and you basically do not have a menu driven system. Very poor decision on Shopify's part to launch this prematurely. We are disappointed as shopify charges alot of money for subscriptions, fees, and credit card processing.

I've really enjoyed using this app to run the in person portion of my business. Nice to keep track of inventory across my online store and in person stuff, and really loving the redesign.

Absolute garbage. The new PRO POS is absolute garbage. We've been with Shopify for over 5 years and we now have to pay an additional $89US / month for something that is so much WORSE than what you had before. The search function doesn't work half the time. Products appear and don't appear seemingly on a whim. The screen and colours are so dark - but of course our iPad is too old to update to the new needed ios13 to change the background. Have you partnered with Apple? I would not recommend this app and I will be looking for something else that actually works for us.

Shopify PRO has been the worst update I have seen for any product. Important features like Add/Remove funds in the cash reguster has stopped working. Paying extra money to get something worse. Pathetic

Since updating my Shopify POS App, almost all my barcodes are not scanning. Im getting a message barcode not recognised. Anyone else have this problem and have a solution to fix it? I have 1200 products in my POS, reentering all the barcodes would be a nightmare. This is pretty unacceptable considering I pay a fortune for the "new" PRO version. Not happy at all

I am disappointed I will now have to pay for features I do not use just to keep the few I do use. Here is a feature I need that is currently not available on PRO but should be. I cannot partially fulfill an order for in-store pick up. I can if the items are being shipped, but not if the customer is local. If a customer pre orders a holiday item plus adds in stock items to their cart, I cannot fill only the in-stock items and leave the holiday item as partially filled like you can when an item ships. I am sad Shopify is making the change during our busy season. Please wait until February when retail is slower. I really cannot absorb the additional fees this year. Your timing could be better. Updated 11/1/20: The new POS Lite is too limitting but POS pro is too much for my little shop. I occasionally need to exchange an item for a customer, ship to customers who are in quarantine, and use Stocky. I do not need the other features and do want to pay for them. Now I need to look at dropping the apps I use to make up for the difference. Do you have a free label making app? I love Lucky Orange, but they may get bumped. Your timing is horrible. Now I need to look around for another POS.

Could not be less happy with the new Shopify POS Pro. Paying an additional $89 a month for features that have been available to us for years is ridiculous. The dark theme is terrible with no option to change the colour, products load slowly and in line rather than in a grid, again slower to find what you're after, we preferred icons for payments methods as it was quicker and easier rather than reading down a list, taking partial payments is not intuitive, rather than a simple button on your first payment method. Not worth the money at all. We will be seeking a new POS from another supplier shortly.

I used PRO during the trial for the first few months, switched to classic which was simple and did everything I needed it to do. Now the lite feature is useless as I can't create just POS accounts without paying for their service. Don't need to fulfill or create orders or anything special, just checkout customers and have inventory and revenue show up in our Shopify system. Basically now to make it usable you need to pay the monthly fee, per each location, to use it as a register. The old was better because you could pull up a collection of products and add from it. In this upgrade version each time you open a collection and add an item, you get taken back to the main screen, so you have to keep opening and adding it. If people want new features and want to pay for them, that is fine for both parties. However taking away POS only accounts, custom receipts, and other options previously available and putting them behind a paywall is not innovative or helpful in anyway.

I'm disappointed we're having to switch over to a paid POS system just to retain the existing functionality offered with the previous App. It wouldn't be so bad if we were getting more value out of it but, none of the features they've introduced are particularly useful in a retail setting. I would happily trade in the ability to customize my home screen for the ability to process refunds in a practical manner. I hesitate to say but, it even appears that we will be losing value from the time it's going to take to parse out all of the nuanced differences and retrain my staff. Navigation in general is not intuitive for users of the previous app. The verbiage has for the most part completely changed and is not in-line with the standards set by other POS systems. The cashout is confusing. All in all, it seems like a product designed by software engineers for software engineers and not retail salespeople. If you are in a situation where you do not need to rely on the Shopify POS for inventory management I would not recommend it. As of 10/17/2020 - Back with more observations... The product search is indexed is completely differently from the previous POS and the shopify online store App. For example: Searching for a popular product we sell called "Delice" now pulls up search results for every single item on our online store with the word "delicate" in the description. For most use cases this sort of thing is probably pretty edge but we have hundreds of SKUs and delicate is a pretty common adjective in the wine/fine food industry. There is also a relatively significant delay in applying tax to the total cost of sales which is leading to a lot of cash out errors during peak periods. Also note none of your configuration from the previous version of the app (such as payment method settings) will carry over. Between the new monthly cost and the time I'm spending retraining/figuring out how to make this version of the POS function at the same level of efficiency as the previous one I'm definitely losing money. Downgrading my review to 1 star. Will be switching as soon as I figure out how to manage my inventory without it.

We had POS classic system for years which suited our business perfectly. I recently switched to the POS Pro Trial due to Classic being obsolete soon so I could re-train my staff now Shopify want $89/ month / terminal. WTF I have 4 stores that will cost me a fortune. If they charged $89/ month ONLY I would have signed up but at $356/month US to AUD it's $496/month sorry but absolutely no way. Now I have reverted back to POS Lite and this thing now is totally inadequate for my business they basically ripped all the features out of POS Classic and put it into POS Pro just so you have to pay for it now. Exchange button GONE, Save the cart GONE. Staff Permissions GONE. Sorry Shopify you screwed up a very good product just to make more revenue out of small businesses. Unless you revert back I will be serching for a new POS system ASAP.

Having hard time to reaching out to support team. So many problems with this new POS system, this is just a few of them which are, 1.when we scan the barcode on item, most of times its count as 2 quantity so need to fix quantity all the time. 2. Asking web site adress and password so often, and you need store owner phone number to received one-time password which is not gonna be able to log in without that password. If the owner of store is away, you cant even activate POS. 3. Hard to get support, that is one of reason I needed to leave bad feed back here with little hope to be fixed. This is 7th message to them and got never responded even once. 4. when you review with 1 star, this message keep pops up to bother you. "Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app." Isnt this long enough to explain?? Can you at least reach us even once?? So stressfull but keeps on charge $100 plus every month. 5. New POS does not accept 2 payment method in one purchase. Some customers are payng Cash and Credit Card so this is very inconvinient. I hope you fix all the problem before charge. Thank you !

8/23 Update: Still rating 2 stars due to the amount of development needed. We are functioning, but I would not use this POS if it were not for the website and gift registry ap we use. Staff permissions still needs a significant overhaul. I am happy to say that the receipts have improved. Still no customization option for me as the user, but the developers have removed the "double name" issue. Our largest issue after two months of use though is the return/exchange issue. We still have a separate "old" register to process returns as shopify does not offer a "real world" brick and motar solution for returns/exchanges. The ap needs a manager override return options that allows a "custom return." Inventory can be adjusted after the fact, but it is just not realistic to hunt for a previous order or an order that was processed prior to using shopify. The return option offered may work for brand new businesses who are starting fresh with e-commerce, but it is not functional for established brick and motar expanding to ecommerce. Looking forward to a solution on this major oversight. June 2020: The POS app has A LOT of room for development such as staff permissions. I should be able to limit who can process a return/refund/exchange or limit the type of discount a staff member can provide. But the top of the list is the physical receipts. I need better customization options. Customers are confused by the way taxes are broken out. My logo which include my store name is top of the receipt to be followed by the same store name that I can't remove is weird. And the receipts are two miles long because I can't edit the font size in the header or footer where I need to list my store's return policy.

The campaign has talked enough about the new features of this soon-to-pay brand new POS pro. Here's something I found that need to be fixed before we are actually charged. The NEW POS PRO doesn't allow you to add shipping in a quote. Once you add a shipping, you are only allowed to either 'go back' or to 'checkout'. The NEW POS PRO doesn't show correct staff who sent out the quote. The app requires an account with full permission to sign in and then a staff with restricted permission to log in with their pin. Once a quote is sent out by a staff without full permission, the quote is always linked to the account owner. Once customer pays the quote online, the system attributes the sales to the account owner instead of the staff who actually sent out the quote, causing report issues.

With shopify being so popular we can't understand how they even get some of the basics incorrect. The POS receipt is a mess for most part. Very limited customization options. Keeps printing city, county, state tax breakdowns all the time instead of a single tax line. Keeps printing credit card processing information at the bottom. Missing , city , state and zip code in address. Contacting support is of no use. Hardware that works on ipad, won;t work on android and if they work, the work differently and have different problems. Even simple things like option to have printed pos receipt customized like email receipt template customization is lacking.

Jennifer Furniture

2020-07-21

United States

7/21 update - Shopify team reached out and worked with me to resolve some of my issues. The new version is looking promising. Crashes have reduced and returns issue is resolved. Going from one star to three. There are still issues but step in right direction. June 2020 - I moved my client to Shopify POS thinking it would work out. Finding major issues and challenges.. Challenges - same as lot of folks listed here.. very little control and not able to manage staff at all. Issues - Major bugs like for example 1. on new SHOPIFY app if agent returns/refunds, there is no tracking and it opens doors for major scams.. 2. Hangs very frequently. 3. Order showing completely different Totals and balance on Shopify main app vs. Shopify POS (happened once for now but happened for a customer who is attorney). NO WAY to get in touch with real support folks, the regular support people are promptly available but are kept to handle the client and calm them down and keep saying they would open the ticket but little moves after that.

We have used the classic version for several years, it's OK because it was included in the package we use, but does lack features you consider fairly standard in POS, such as better customer account tracking, recalculating transactions after returns, exchanges. The new version promises a lot of things that are of no real benefit to physical retail, doesn't address any of the missing functionality, is VERY VERY glitchy, and is now going to cost more. Simple tasks such as scanning products into the sale are now operations that take 3,4 or 5 different procedures!! The main reason for continuing with it is the syncing of inventory between multiple sales channels and 1 set of stock, but have even had a glitch with the POS finding a product that was in the system! Also the ability to print Tax Invoices in Australia is important for some customers, we have found an app to easily do this, but to our dismay (and the developers) it isn't working completely as it should with the POS, even though it is meant to!

Really disappointed with this app. It's not for proper business. You cannot edit/change prices, no proper end of day reporting for balancing till. we're now looking for a better provider

I want to remove shopify POS. I clicked around as it said there was a free plan available. Then I filled in a form, and voila, I got a message it cost me 89 USD per month. Now I am trying to find out how to turn it off. This is a very annoying experience. My intention was just to create orders for some visiting friends without the hassle of filling all the shipping addresses.

DO NOT UPGRADE. After upgrading to the "All New" POS it no longer functions correctly. Half of our inventory is not showing up, causing massive issues in store. Shopify have advised (in writing) that this is a known issue affecting multiple merchants. The new version looks cool and has some nice features, it just doesn't work, stick with the old version or look elsewhere

All it does is give me an error message while trying to import my products. Called tech support. Was on the phone with for an hour and they were unable to help. This has been a complete waste of my time. I would give zero stars if it was an option.

Terrible app. The worst for us being that you cannot increase prices when selling in store and therefore have to give away money. Online prices are usually less due to the overheads. In store we need to charge more and the app doesn't allow you to increase the price thus we lose money on each instore sale. Could be fixed so easily by the guys in tech! SO for me, you get one star.

When is this POS software also going to work on PC? We are hungry for this! This should be very easy right?