Reviews for Point of Sale

When Shopify POS works, it is a mediocre POS at best. The problem is it is unreliable, and will crash usually when your shop gets busy leaving customers frustrated. As many other reviewers have said, it lacks many basic retailing features. For example, when we opened a second shop, we had to open a new account and import all the products in again. Do Shopify expect their users to not grow their businesses? That's why we have two separate Shopify accounts, so when we issue a gift voucher in one shop say, our customers cannot redeem at the other shop. Neither can they do exchanges. The list goes on. However our issue for this shop account is with data integrity. We have experienced situations where receipts are printed with sales that do not add up to the total. This creates a lot of daily reconciling work for us, and confusion for customers. We have sent photos to Shopify showing negative amounts on receipts (e.g. according to Shopify we are giving money and product away!). Support are friendly to be fair, and well trained to sound helpful, but as yet we have no solution. Like the reviewer below, when you cannot trust the data, you may as well go back to pen and paper. The app also tends to crash very often, especially when there are over 200 transactions a day during this busy Christmas season, leaving customers waiting for their orders to be scanned again.

I guess this system works best for an online store. For my physical retail store it lacks a lot features Counterpoint POS offers with their basic service. I will be closing my store with shopify.

Good for light usage, we have not experienced and problems as at Bikini Luxe we do 99 percent of our sales online. I can not comment on many of the other problems being commented on here as we have not experienced them. Overall Shopify has been one of our best experiences in retail their customer service alone speaks volumes about this company! Devon http://www.bikiniluxe.com Bikini Luxe - Designer Swimwear and Luxury Resortwear

We use Shopify for Emack & Bolio's and Mr Simms. Please see our other reviews regarding the frustrations we have faced over Christmas, our busiest period of the year. The other 1 to 3 star reviews sum up Shopify POS. It is a poorly thought out platform, lacking in many basic features, but works ok for us when it works.

We use this all the time. We run two different setups most weekends and this is a life saver. We run this on iPad mini's that are dedicated to being the POS system. It's so easy to use all of my volunteers pick it up quickly. We do a lot of shows in a lot of different places and I like that it works out the correct sales tax based on your location. Works likes a charm. Thanks!!

Pretty much useless. If you are a serious retailer this will not do. Can work for a trade show or two. It does not do any communicating with payment methods, so it is basically the equivalent of using a clipboard to record sales. Only with those you can do exchanges.

I love Shopify and POS is a pretty useful app when setting up vendors for our company, but I still wished they would create the same app which was compatible for laptops/desktops. I would much rather use a laptop to search, type, or add products along with card readers, receipts, etc from a laptop rather my iPad I currently use. Shopify, if you read this. . Please find a way to integrate a laptop POS app.

This is probably not even made by any retailers, first of all, you cant make an exchange - and if you want to refund something it takes ages! The pos isn't ready to action yet, you should also have a look at the way you are printing barcodes/labels - i'm using a Star TSP700II Thermal Receipt/ Label Printer - works perfectly - please use all your development resources on your POS and make it work like a pro, theres a huge gap in the market ! So shopify please have a look at the danish based POS "Wallmob" - they know whats up, then make Shopify pos like that, you could save me thousands a year!

Really Good Pets Shop

2015-07-31

United States

This works great for the inventory and it helps to keep track of everything. I hope they integrate with BluePay soon as I use them as a gateway.

Shopify POS has been a godsend for us. As a new business, we have a lot of friends and family coming by, excitedly rifling through our inventory, then offering to write a check. Not only can we take their cards (they're chuffed to bits when I tell them, and it saves me from going to the bank), but it automatically takes the inventory off our website. Doing it manually would be a huge pain. Great feature, Shopify. The card reader is smooth, customers who opt-in to get the receipt, their emails are automatically added to our newsletter, and if my son has hidden the card reader, it's easy peasy to type the number in. Love it, love it, love it.

We are a nonprofit that sells beautiful jewelry at special events and this app has helped us to streamline that process, monitor sales and provide a seamless transaction for the customer. They love it and it is so easy to use.

I like it.. I own a pet supplies store and it's doing the job.. yes it needs major improvements in terms of discount vouchers and exchanged items.. but these guys keep developing and improving and I have no doubts that they will eventually have a solid app. Keep up the good work!

Morphe Inc

2015-07-21

United States

We specifically moved to Shopify because our old ecommerce did not have a POS component and our POS system was separate from ecommerce. We decided that having both in one was a win win situation. Well, after we moved our website over successfully (SHOPIFY REALLY IS THE BEST ECOMMERCE SOLUTION!!!!), we decided to start tackling the POS side and came to discover it is woefully lacking. For example, I don't want our employees to add any discount code but rather to select from discount codes I pre-create. It doesn't even offer that. Anyone can give any discount they want and word it any name they want. It's cray cray- so in the end, we have decided we love the Shopify website and we love our eCommerce solution so I am actively looking for a way that both of those can integrate rather than using Shopify's POS. I really hope they can make it better and stronger in the long run.

Great app, easy to use and install. Fantastic, thankyou

Kiko Leather

2015-05-01

United States

Great app for taking in person order with my iPhone or iPad. I don't use it for a retail store so i can't comment on how it works with hardware like cash register, scanner, etc. But with the card read it works great.

I quite like the Shopify POS for it's simplicity and it's very fast and responsive. A few extra features would come in handy though such as running accounts (hospitality based business). Reporting should also be standard.

The benefit to the Shopify POS is that it integrates your online store with your brick and mortar store and syncs the inventory. This saves a lot of labor time. It is also easy to use and doesn't require much training. The Cons... It only works with certain overpriced equipment. There is no option to exchange an item, which is a pretty standard thing amongst POS systems. You must refund as store credit and then use store credit to purchase the new item. The system does not keep track of the store credit. You only have a receipt to go by. There is nothing to stop the customer from trying to use that store credit again. You need to use Shopify as the payment gateway otherwise you cannot use their card swiper and will need to process credit cards with a different system (Shopify tech support tells you that you can use any gateway without mentioning the fine print). It allows employees to discount items up to %100 off without the need of a managers approval. However, it does not allow you to change the price of an item when checking out a customer... only lets you discount. This issue came up when there was a mistake with the price of an item and my employee had no way of correcting it at time of checkout. The system constantly loses contact with the wireless barcode scanner, card swiper, and receipt printer. You have to restart the POS app to reconnect them while the customers are standing and waiting. Overall, it is a good system to help keep track of all of your stores and sales. If inventory syncing is not that important for you, there really is no reason to overpay for the Shopify POS.

There really is no viability in this app without an input option for wholesale cost. As a small business owner my profit margins dictate all of my buying and budgeting. Please add an option for wholesale input.

Blur Makeup Room

2014-02-07

Canada

We tested it out and have decided to hold off on this app for the following reasons: 1. No customer credit capability. We need a way to give customers credit in their account. This will also help us tie in our online store with the POS by allowing customers to redeem their credit either via the website or in store using the POS system. 2. No way to exchange products Update: Shoppify POS support told us that exchanged can be made, however, it really isn't an exchange at all. We will have to manually refund the items for exchange to a store credit, complete the order, THEN repurchase the new items with the store credit. So really, Shopify POS still does not support exchanges. I have not been able to verify this as our trial ran out. 3. No way to assign product cost to each product, thus making it impossible to keep track of inventory cost. Update: Support staff informed us that the app DeepMine has the ability to assign cost to each product and variation. Although this is A solution, this basic feature really should be built right into the the product information as an extra attribute in the first place. We have paid for DeepMine in order to assign costs to our products, however, it is still in beta state, and the interface is a huge pain in the ass to use. 4. Unable to assign customers to customer groups for predefined discount rates. 5. No visible notes field for each customer that is visible before clicking in to the customer's profile. This needs to be visible on the same screen when displaying a search result of customers. 6. Super clumsy interface. Image size needs to be customizable to allow for much smaller image. Also, the POS system needs to provide a No Image option, that displays a top down alphabetical list. 7. Cost is too high for a product this basic. We didn't have time to explore this app further as there were too many features missing in the app for us to put the efforts in to fully testing it out. Hope the app is completed with these features so that we can switch over from another platform.

This review is an update to Shopify POS. We now are starting to use the Shopify POS app as our only POS tool. Its working great with being able to print barcodes and receipts. Good thing about the receipt printing is we use a USB Star printer and its hooked up to our Apple Airport Extreme which allows it to print from our iPad without needing the LAN version of the printer. So far so good, its working out and the features are helping us customize it for how we need to use it.

*This app had an update which fixed several of my major issues with it, so I've revived this review* This is a solid and much needed addition to the Shopify platform. Its very usable, it requires almost no training to figure it out, is easily integrated into the store. I think the layout could have a few tweaks to make it more seamless (refreshing the selected collection when you start a new order and perhaps making it easier to select collections for example) but overall its pretty fast to use, and wont cause much of a headache. There are a few reasons why I haven't given this a higher rating, firstly is that its expensive. We already pay a premium price for backend hosting of our store, really this is a $49 a month fee simply to process offline transactions. Really its a premium price for a basic product. The app has some limitations, reports on the app are non existent, other than a sales tally. That means you have no way of knowing how many of a particular product has been sold, how much you've made each hour, how much from different collections you've sold. Theres a lot of useful information that you should have access to on the fly, but you don't unless you use the computer interface. The use of printers/ scanners and till drawers is limited to only very specific models. This no doubt makes the installation of the physical POS assets easy and very reliable, however unless you live in North America the receipt printers and till drawers aren't really readily available, so you have to buy a more expensive version off eBay, which is disappointing. Even the inclusion of AirPrint would be very welcome. The ability to see product descriptions in the app would also be useful, often if you sell a large amount of products, someone might have a questions which you cant readily answer, but having that information available to you would be very useful. Ultimately its very useful. It is a real timesaver when it comes to updating quantities manually which is really its most redeeming feature. I don't think its quite equal to the $600 a year price you have to pay, its not really a complete system yet, but I suspect it might be after a few big updates.

I wonder if shopify is interested in manipulate Multiple Inventory and also Store Transfers! This would be really helpful! The User experience is great! you need to work more on the inventory stuff!

I really like this interface and is something I have been hoping for. Stripe needs to go though with taking over the whole site. A week to get paid and won't let us ecig merchants sell online. I'd rather use Square for the POS app and let my cc processor run the site. If I decide to keep it, I'll just except square via its own app running a separate cc scan in Square.

Hello there! Very excited about this product, but have not purchased yet for only one reason - I do need it to integrate with Square. hope that integration is coming - I am 200% onboard. I use Square for trade show on an ipad, and then have to manage and update inventory manually. Needless to say, if the payment was all in one, this would be magic. I am in Canada, so I am unable to switch to your supplier.

It seems great and may work for my mobile sales. The issue I have is that Stripe takes a week to deposit funds into the account. I would of like to see Square used as they deposit funds within 24 hrs or on the next business day. For a small business that is mobile a week is just too long to get paid.