Reviews for Point of Sale

I am new to Shopify recently opening my store. I loved that I could take credit card payments locally and got the free e-reader in. It is very easy to use and I have not had any trouble getting payments through. I had set up the payments to go to a savings account and one made it there. Then, there I received a notification that there was a problem so moved it to a personal checking account which worked. Looks like I will need to open a business checking account which I had not planned to do for awhile. If that snafu hadn't happened, I would rate it a 5 star. So far, so good.

BIGGEST ISSUE: Shopify cannot guarantee that the stock for items on the POS is the same as on the back end. Given I display one variant in my store and rely on the software to inform me of availability THIS IS A HUGE FLAW. I've been using the software for 8 months and raised this issue with shopify some 5 months ago now and the problem persists. They have not been able to solve it in that time and don't see the issue as a particularly grave one. considering the cost to add this to the Shopify plan it is absolute obscene that this is acceptable.

Love it. Ran it out for the first time at a book fair and it worked like a dream. All products downloaded and updated on my iPad ready to sell. Setup was fast and I even sold a couple of books on a credit card in a bar at the end of the day. Really maximises sales opportunities on the road.

Coquetry Clothing

2017-10-22

United States

We have been trying to get this to work for over a week. Service/support for this product is a joke. This has been a HUGE waste of time for us.

After using the shopify POS for my business it went well.. Unfortunately shopify since signing with apple pay has changed their "TOS" agreement citing that "apple" and apple pay does not approve of the sale of fire arms and or accessories.. Causing me to desperately look for another free or price accomodating POS system and causing me to loose over a full month of business.

Not worth using at this point. Lacks way too many basic features and it gets little development love, which seems like a huge missed opportunity for Shopify. Square is hands down better for us.

Southshore Adornments

2017-08-26

United Kingdom

Gets used once a year for a big conference, so hardly a veteran user, but, works well, is easy to use and offers a wide range of payment options. I'd be lost without it.

The app works ok on Android. It is a little bit behind the IOS app. Android is a far superior platform and the apps should have the same funtionality. The Android app is missing grid view for products. There is only a list view which is not very screen efficient. The Android app also doesn't support any of the retail package features. Please fix this as quick as possible. I would like to see a PC version of this app too. That would help when at a trade or craft show. A seller could do everything from a laptop ie take payments, print receipts from full size printer. Right now the only thing I could see is take the order from Android POS app, and print the receipt from the laptop. Seems clunky.

We are having a problem with the scanner,IT DOES NOT WORK.I feel I'm getting the ''runaround''.We purchased all the equipment 2weeks ago and still cannot barcode anything.We called on Fri,Sat,and Sun and got nobody.The scanner came with no instructions so we went online to learn how to set up.It took 2 days to get a response,ok sat. and sun. I thought they had 24-7 help.seems to be 9to5. mon. thru fri. The box it came in seemed to be opened before.We have a lot of product on the online store and we have to manually remove items if we sell out of our store front,I hope we don't sell something we don't have.I find it odd they don't call,we have to do everything via email which takes a lot longer.My advise buy the CHS 7Ci on eBay and save $70.00,at least you can return it with no questions asked and ''you get the stand with it''.So we wait for another email:( This process took 5 days and they finally said the scanner is bad.What took 5 days to do via email would have taken 5 minutes buy phone. Now we wait to be approved by the "hardware dept"for a new one,we are now 9 days without a scanner,waiting for another email :( So we were told to buy another scanner before they even credit my account.This all started on 3/3/17,it is now 3/12/17,we went to eBay and bought a used one.I will update this as I go.Still waiting for credit on the bad scanner,and a SHIPPING LABEL!!!!!!!!!! Do not use this company.

Happy Earth Tea

2017-02-05

United States

Without the tipping feature, and having waited for year as a POS subscriber, we are now looking actively to migrate to another provider.

This is a good app unless you do a quick sale and need a decimal point on the number pad. I have a fabric shop, where customers buy in all sorts of increments and this POS does not work for this. I contacted support about this problem and their advice was to make customers purchase in set increments - I don't think so!!! I will be cancelling this app.

This may be the only POS on the market without a function to "leave a TIP" for the employee ringing up the order. While we do sell online retail, we offer barbering services, sharpening, etc.. in our brick and mortar store and are unable to let customers leave a tip on their credit card on this POS, and with more and more people not carrying cash, it looks like we may need to switch POS systems before our staff keeps getting upset that they are losing tips. Other than that, it is a smooth POS integration system, but the lack caring enough to add a simple function is why this POS is not ideal for anyone selling anything other than products. If you run a service, beverage, or food company then you definitely need to shop elsewhere for a POS.

Love everything about it for our in store needs. The one and only thing they need to fix is the barcode app. Takes WAY too much time and energy to use dymo's software, messing with CSV. files etc etc. Please Shopify, fix this. It's very important to me that this issue gets addressed.

Love this app! It has helped me out when selling at shows in person.

https://luca-chiara.myshopify.com Love this app! I found it extremely helpful when working with wholesale accounts at the many trade shows that I participate in.

Everything was working great with it, until it started not charging the correct city tax. I've chatted with Help and everything they told me to try did not work. The city tax on the website is correct, but for some reason it's not carried over to the App. After an event, I have to go in and manually adjust every sale in my accounting software. This is very time consuming obviously. I am now considering another credit card reader, since having the wrong taxes being calculated at a location, despite my every attempt and admins help to fix the situation, doesn't fix the problem. Everything else works fine with it. However, the taxes not calculated correctly is a HUGE deal and cannot be counted on.

Gas City Vapes

2016-05-23

Canada

So I have one huge complaint about Shopify POS, to me it is almost a deal breaker. When you have multiple employees that have their own login you are able to give them limited permissions which is exactly what should happen but one of the things they are still able to see is your register shifts. Register shifts log your day to day sales and daily profits, why on earth do I want my Employees to see exactly how much my store is making? This should be private information that only I should get to see! Please fix this issue

We really like MOST things about Shopify. The support chat is great, and almost always available. It's easy to use as a register in most ways as well when it comes to just finding products and ringing them up etc. We love that our inventory for online and in store is all one place. The templates are great and our website looks professional. The only things that detract from this being five stars is that it lacks a few features. Like when counting out your register there is no denominations so you have to write down all your denominations and add it up with a calculator before closing your register and entering how much is in the till. Nor is there a receipt printed for your own records you have to print an additional if you want that done. Also when entering new products it only allows you to enter how much you are selling it for not it's cost when you bought it, being able to use a mark up percentage would be a great addition. While Shopify links and exports to Quickbooks it doesn't have a cost of goods when going through accounting and profit and loss it's difficult to determine. You have to download another app to do cost of goods. Which we keep finding, everytime we are looking for a feature that has almost always been available for old school POS systems it requires downloading another app which costs more money. ETA you also need another app for printing and generating barcodes. It's not a simple process and really should be.

Not sure why there are so many bad reviews for this. It works perfectly for me. I have one retail location I just opened, and I love that I can have my online and store inventory all in one place. I use the shopify chip card reader with it and works great with that too. Very easy to use. Would be nice if it had some kind of inventory features, such as creating SKUs, or keeping COGS. Also kind of expensive when you are already paying for a premium plan online. Otherwise, works..no issues.

Cali Paddler

2016-04-06

United States

This app has been perfect for our needs. Collect peoples money for each purchase reliably at an event. We don't need extra stuff.

Limited functionality, features that are available on the website are not available on the POS app (payment methods for example), and the app crashes constantly. We have to delete and redownload the app roughly once a week. I'm told this is due to potentially losing our internet connection, but this seems like something that their software should be able to record. However, as with many other problems we experience, we're told the issues are the way we're using their software and not a failing in their code. I advise against getting invested in Shopify POS.

Do not use this as your POS at any cost. It does not work to run a business at ALL! they do not record COG sales, you can not run a sales report by vendor for consignment, you cannot do an exchange!! I mean an exchange? This is retail 101. If you issue a store credit it does not track it...so it just goes into the universe with nothing attached to it. Their suggestion was to write store credits down in a book for our reference. Why in 2015 can you not attach a store credit to the customer that it belongs to??? It does not create sku's and yu cannot print stickers directly from the POS. You have to use a 3rd party app....which is just as difficult and slow. Tracking and adjusting inventory is archaic and difficult. And does not give you a cost adjustment of LOS. It's as if no-one that works at shopify has EVER worked in retail. DO NOT MAKE THE SAME MISTAKE I MADE. DO NOT USE THIS FOR YOUR STORE POS. FOR ONLINE ITS FINE. 1/15/16**** FOR TWO WEEKS I WAS UNABLE TO PRINT TAGS BECUASE THE SOFTWARE WENT DOWN 2/15/16****THE CREDIT CARD JACK I PURCHASED FROM THEM---ONLY LASTED 4 MONTHS- THEY WOULD NOT REPLACE - AND THEY ARE BACK ORDERED FOR A MONTH- SO NOW I HAVE TO WAIT A MONTH TO GET A NEW CREDIT CARD PROCESSOR....AND HAVE TO HAND KEY IN EVERY TRANSACTION.

Definetely good for your in store orders has everything from your website easy too use

==Update== Please avoid Shopify for their POS at all costs. The app has not been working for a significant percentage of customers for 10 days (according to Shopify themselves), and will take at least another 5 business days to fix. Today is 24 December. Christmas is tomorrow. It is haemorrhaging our business. === We have learnt to work around Shopify's many limitations and constraints. Please see our review for Mr Simms Wanchai and Emack & Bolio's below. If you read the older reviews, many features have been suggested for years now, and so I don't think Shopify are treating their POS platform as a priority for development. What is unacceptable is for the POS to breakdown the week before Christmas, when our sales are at their peak. Our customers get frustrated, and it is losing us sales every minute the system is down. When we launch the app, it crashes, so we cannot upload the crash report. I have been told not to delete the app and reinstall, so we are still waiting for a fix. Meanwhile we are losing sales. Thanks Shopify. We have 2 POS terminals in the shop, and both are not reliable. The app frequently (once an hour) crashes, meaning we have to rescan all the customer's items when there is a queue to checkout. Shopify POS is not for heavy usage. Shopify technical support have informed me that the POS is not working for a small number of customers, but won't give any timeframe for the situation to be fixed. What is really frustrating is the number of gurus you get passed to, so you end up repeating yourself 10+ times literally. To be fair, the gurus are friendly and try to help, but don't deliver on their promises and don't update you without you chasing up. I don't want to get started about the integration issues we have had with other inventory management systems and Xero. Shopify does not calculate COGS. If you are a retailer, you will understand this frustration so no more needs to be said.

$40 a month forever, just to use this app. WOW! plus fees and hardware costs. no thank you.