Reviews for Point of Sale

It would be nice if the first thing that had the cursor was the Description. as it stands, I have to go back and fill that in manually. It would also be nice if the zip code were automatically numerical cursor ready.

WARNING FOR THOSE WHO ACCEPT INTERAC DEBIT! Shopify has now disabled support for the Moneris External PIN PAD, meaning those Canadian clients who accept INTERAC DEBIT can no longer provide PIN pad access (for entering PIN #s to their clients). PIN#s now have to be entered using the iPad or iPhone device, which in the time of COVID is a health risk, especially if the iPad is behind your counter (bye bye social distance). The only way an INTERAC user can complete their transaction is through the new CHIP and PIN reader, via TAP, but TAP transactions have $100 limits, meaning if you sell anything over $100 (like we do ALL the time), the client cannot pay for it with INTERAC. It is insane that a Canadian founded and Canadian based company, cannot integrate properly with a very popular Canadian payment method??? Added to this, Shopify has taken what used to be an included free feature (POS functionality), and made it an $80 USD paid feature per month, this is insane! And as you can see by all the 1 star reviews, that $80 USD per month is buying you a worse experience! Shopify has lost a lot of high executives over the past few weeks (they have all left), it seems they are losing their way with innovation and user experience as well, a shame to see what was a core strength with Shopify (Shopify POS), turn into what may lead to their downfall.

Great functioning app, good visualisation for check-out and smooth connection with the online store. Very happy with it

The app is easy to use. Great as owner to monitor transactions while away from my shop. There's no learning curve to it.

Olympic Outdoor Center

2021-04-20

United States

Shopify is incorrectly charging 3x the correct sales tax rate and refuses to fix it after three weeks. Shopify is fraudulently collecting extra fees.

The new version of this app is terrible and detrimental to business. We used this POS app for our team of sales reps, on the old version of the app our sales flourished, it was easy to use, simple and effective. We now pay for the pro version and our sales team hate it! When adding products from category’s as soon as you click add it takes you back to the homepage, meaning you loose your place in our vast catalogue and have to start again, from the beginning, this is a nightmare when trying to showcase items to a trade customer when time is limited. I really hope Shopify fix the issues with this new app, I see from the other reviews lots of store owners prefer the older version. I can see the potential with this new app, it’s just missing so many basic functions and the flow of the app is not practical for retail use, especially in a busy setting where speed is essential. For us at the moment the monthly cost of this app is not worth the hassle and downturn in business it has caused us, please bring back the old version of the POS app and let us choose which we want to use whilst the issues are fixed on the new version.

Motorious Copenhagen

2021-03-15

Denmark

The POS app is horrible...and it is extremely overpriced as well. It is obviously not anyone used to, or that have researched what it is like to be on the floor in a retail store. Very limited customization, too much noise in the interface, and lacking must-have functionalities. Not recommended at all.

The latest version of the App is absolute trash. Our staff hate it...completely confusing and time consuming when you have a customer waiting. Bring back the old version!

Extremely default. The only thing that we use it for is to scan the products and it can not even do that.

The most basic functionality required for a serviceable POS system has been removed in the latest version, and is not even available on the Pro plan. Particularly baffling was the decision to remove the ability to create a new product from the POS app. This now has to be done by switching between different apps. When an item doesn't scan and you have a queue of customers waiting, you need to be able to process an ad hoc sale quickly. Shopify's solution is to perform a Custom Sale. Unfortunately, there's no way to allocate a cost to the Custom Sale, either at the time or after the fact, so the system assumes a 100% profit margin. Not good for reporting. If you have a physical shop, steer clear.

The old app was so much better, as a store we find it extremely disappointing that Shopify opted to take away the basic retail features from their free app and turn it into an extremely expensive add on. We are now unable to process basic return/exchange transactions in-store without paying for POS Pro which is more than our Shopify plan costs!! Why are we forced to double our plans for basic POS features .. in the middle of the pandemic no less when brick and mortar retailers are struggling the most. As well, there is no middle ground POS plan like the rest of the shopify plans, POS Lite offers next to nothing and leaves us without much choice. I wouldn't recommend anyone signs up for shopify if they want any sort of POS functions. Fix it!

Updated Jan 19 2021: Changing from 3 stars to 2. Chip reader keeps disconnecting after last update. Contact support, and they think that it's appropriate to remove and reinstall every few days. Totally unexceptable. Should have stuck with my PC based software and hardware. Older review: It's okay, but could be great. A little confusing for staff to understand. Returns are a nightmare. Cannot complete a return if you do not have the original receipt. When exchanging an item you cannot add more than 1 item to the exchange. For example. If someone returns 1 item and wants to buy 2, you would have to do an exchange with 1 item and do an new transaction for the 2nd. Why so complicated? Should be much easier than this.. Our 15 year old POS had more features and made more sense.

New update is terrible. Unable to search collections, confusing layout and massively over priced. Shopify please fix! Looking for alternative.

First off is you run Android at all (like most of the world does) don't bother with this absolute trash system. The level of glitches and headache you will incur is on another level. At this point I'm looking to move from Shopify entirely as it's one of the worst at every aspect of E-Commerce or POS.

I was built a shopify store and I selected pro after the free trial but I didnt use it as i dont need it. I tried to cancel and I keep getting charged $89 usd per month. i cant seem to cancel . The help centres and pages make it extremely hard to cancel. Not happy

We preferred the old app to this one as it had far more features and was easy to use. Plus, it was free. This new version looks slick, but is ultimately unintuitive and vastly lacking in features if you don't pay the exorbitant price for a Pro plan. We do most of our business online and can't justify the Pro plan cost. It's disappointing to have so many features missing for the in-store transactions we do have. Most notably, the ability to do exchanges.

In the 6 months we have used it It's been fraught with problem s At one stage it failed to recognize All the barcodes in excess of 500 which all had to be replaced Time and time again it won't recognize the barcodes and or you can't search For the item The latest glitch fails to show all the sizes in pos when when they are available online? Which rather defeats the purpose It should at least be free until it works Properly

This app is so simple to use and allows me to sell my items no matter where I am from my phone or iPad. It is straightforward, keeps great records, and gives you a lot of options re: customer info.

Trixski

2020-12-17

United Kingdom

I have used the new POS app and have to say it isn't as intuitive as the last version which I loved. The product images are really muted and the card payment choice is confusing at first

After nearly 5 years of use, the Shopify app is now easier to use and has alot of new functions that cover different needs than in the beginning. Love dealing with the Shopify Gurus who are always friendly, knowledgeable and professional. They have really started to focus more on those of us who use the app in a bricks and mortar location only but always strive to encourage you to get an online store, which hopefully someday I will attempt.

We are a small business with very little computer back ground Shopify makes it easy to set up products. It's made the worst part of my job much easier, thanks Shopify for continually making your app easier to use. Lunar Rituals, UT

The point of sale app is very useful for seeing what orders have been made and for viewing analytics about the sales on that particular day such as the top products by net sales and the net payments by type. The point of sale also offers to set up custom payment methods such as a different credit card reader and gift vouchers for example which is very useful. The app is very convenient as it can be used on the ipad/till in store and can be downloaded on phones too which allows us to see how the store is doing from our mobile devices if we are not in the store. The only issue with the app is sometimes if we add new products to Shopify it does not sync properly and some products do not show up on the point of sale or some variants don't come up such as certain sizes could be missing, even though they are perfect and correct in Shopify and on our website. The only solution we found to this issue was to delete and uninstall the app and reinstall it and it seemed to have fixed it. Overall I would recommend the point of sale app, it takes a bit of time to get used to as it is quite different from a regular till and might take a bit of technology knowledge to get used to it, but once you get used to it and give it some time it is very handy to use and handy to keep track of everything happening in your shop. You can also see the orders that have been made online and in store and can filter through them which is another great feature.

Shopify has helped Good Records survive 2020. It has enabled us to ship globally, deliver, offer curbside service, and offer preorder capability for upcoming releases.

RepRap Warehouse

2020-12-16

Canada

I do not thing that the Pro version should be such a significant upcharge. The functionality is fine but there are already attempts to upgrade my recurring charges all the time and this would DOUBLE my monthly costs. I would also be much more likely to use the Shopify tap and chip etc. if they were more competitive i.e. NOT just the same as Visa and Mastercard through other terminal providers. Shopify is already deep enough in my pockets - if they offered a really good deal (say 1%) on Credit Card fees it would be a no-brainier. Who DEOSN'T like one stop and integration?

A core app for any retail except greedy Shopify wants you to pay a very basic feature: exchanges… Yes, you can’t create an exchange with the free version of this application. Another basic feature that they want you to pay for is to put your own logo on receipts. Also, the app won’t sync your products sometimes.