Reviews for PH MultiCarrier Shipping Label

Were very helpful with the installation process. Very responsive by email as well as zoom. Walked me through the set up process.

Support is very good, booked a call with them on the day and got my set up all sorted. Very good service.

I recently had the pleasure of experiencing outstanding support and utilizing a highly user-friendly app. The overall experience was nearly flawless, with prompt and helpful responses, making my work significantly easier. The support provided was truly excellent. Whenever I encountered an issue or had a question, their team was readily available and responded in a timely manner. Not only were they quick to respond, but their assistance was also highly effective, addressing my concerns and resolving any problems I encountered. Their dedication to providing exceptional customer support is truly commendable. Additionally, the app itself deserves recognition for its user-friendliness. The interface is intuitive and easy to navigate, allowing for a smooth and efficient user experience. I found myself quickly adapting to the app's functionalities, which made my work tasks much more manageable. The developers have done a remarkable job in creating an app that is both powerful and user-friendly. In conclusion, I cannot emphasize enough how impressed I am with the excellent support and user-friendly app I encountered. The responsiveness and effectiveness of the support team, combined with the app's ease of use, have made my work significantly easier. I highly recommend this service to anyone in need of reliable support and an app that simplifies their tasks.

PH MultiCarrier has become a great app to use for calculating shipping rates on Shopify. The support team has been very patient and helpful while building out the app to do everything we need it to do. It also works with our subscription service, which is a huge plus. I'm glad we found this app, as it allows us to provide the best rates by going directly through our connected shipping accounts. Shipping rates are a large part of what customers considers when purchasing a product and having those rates at checkout reflect the best rates we receive from our carriers is one of the main reasons we have opted to use PH MultiCarrier. On the backend, the most important features of this app are the ability to have multibox shipments and automatic box packing based on product dimensions and shipping box dimensions. The automatic box packing takes a little bit of "thinking out of the box" to get it to work, but once it does, it's a life saver. Without these features, I would have selected a different app, but PH MultiCarrier is able to do both. I recommend this app for any company/person that wants greater control over their shipping prices or anyone who needs to easily separate products between multiple boxes, which is a feature that Shopify has neglected to include for a long time.

The app has everything you need to start your successful business not only the app itself is easy to understand and control and has live rates at checkout, shipping labels and dimensions for individual parcels but also the best customer support where he came on a Zoom Meeting to assist me. I am beyond happy and satisfied with this App and I recommend it to everyone!

Sibi was incredibly helpful in setting up the shipping fees to our storefront. I appreciated the Zoom call and screensharing, it made the whole process very smooth.

Strong customer service support with good follow up!! Their customer service team is amazing. They are very knowledgeable and extremely helpful. I wish all companies had customer service like this. Issues are fixed in short periods of time

I was having queries about using the shipping methods. PluginHive was incredibly responsive to answer my questions and also jumped on a zoom call and walked me through the entire process. Very much apprcieated. Thanks

Perfectly support and a perfect app for PostNord handling in Shopify

So far, so good! Sibi contacted me shortly after I signed up to assist with teaching me the platform. I was on a videocall within minutes. I felt so supported and I think this app will work perfectly for what our business needs. 10/10 customer service.

"Excellent customer service! Quick response, friendly staff, and issue resolved promptly. Highly recommend!"

Sibi was extremely helpful. Very thorough and I will always want his assistance in the future. I look forward to the new changes he's helped me discover.

Excellent customer service. Manohar was great but the limitations of the product prevented a great resolution. We have customers come to us, often when they've pre-ordered, and ask to make a change to their order. So, we make the change in Shopify and update the order. Based on my initial understanding, the "update" webhook should have picked up the change of product. It did not. It turns out I have to go find the order in PH MC, change it's status, then go back to Shopify Order screen and make the change and add a "space" or some other change to the address and THEN click the update button to make it import correctly. This kind of obtuse "work around" is what we're trying to avoid by going to Shopify. When we make a product change to our order, it often changes the packaging and shipping costs. Given some of the other great features of this App, it's hard to imagine this use case slipped through the cracks.

The service was very good the guy was very helpful with answering my questions and walking me through the site. This is going to make my orders a lot easier. Thank you for all the help.

Very Useful app, and they have an excellent customer support recommended to anyone have international orders

Impossible to set-up - waste of time - ZERO SUPPORT. save your time/money. Only instructions are youtube video which is useless.

Introduction session was great. Every single time I mail them with questions and problems, I get answers back within a few hours. This is how customer service should be done. I am so extremely pleased with the app and it's support! Has saved me many, many hours when sending tons of packages.

Amazing customer service - I've had 2 lengthy zoom calls already. They are right there when you need them. Would definitely recommend.

They were very helpful with setup and implementation to get us up and running very quickly. Extremely available and helpful!!!

Thanks a lot ! A customer service has contacted me thru Zoom lead me along how to use their app! The app is brilliant providing excellent services. Recommand!

Very good and proactive support team. My issues were resolved promptly with great professionalism. I recommend this product for all Shopify users.

First I would like to say that the customer service is unbeatable!! Their customer service team is amazing. They are very knowledgeable and extremely helpful. I wish all companies had customer service like this. My rep was Sibi Firoz, he was super helpful in fixing my issue, he also helped me fix an issue that was not related to the app, which was amazing! As far as the app itself, it is okay. I think it is annoying how you have to go through a third party. I would much rather just deal with everything via shopify shipping tab. Also, the app does not label the order as fulfilled. You have to go back and do that yourself, again annoying. My DHL account is also a third party and when i print labels through their extension it translates over to shopify and marks the order as fulfilled and provides tracking emails for the customer. This app does not do that. My other issue is that it does not automatically provide a packing slip. I had to go back in settings and change that, which my amazing customer service rep helped me do, but still, annoying. I would think that my shipping settings from shopify would transfer over, which they don't, you have to go back and redo it. The packing slip they provide you is not the same one as the shopify one. I love the shopify one because it includes my company's contact info at the bottom so customers can easily find out email if needed. The packing slip PH generates does not do that, and it requires you to add a personal name to the address, which I don't really like. What if I don't want a personal name associated with the brand, I found that to be super annoying. I am still deciding on whether or not I want to keep using this service, I don't know if the discounts are worth the headache of going back and manually filling the order as fulfilled and the ugly packing list. I saved a couple of cents on every label, but geez this is messier than I could like. Also, this is going to be a headache teaching the rest of the fulfillment team how to do it. I foresee a lot of mistakes in the near future until everyone gets the hang of it. I know this may sound nit-picky, but these little details do make a difference when the message needs to be relayed to a bigger team. Customer service : 5 stars Actual App: 3.5 Stars

So far, so good! I had a little trouble trying to get it up and running all by myself. I sent a message to support and was able to connect with Sibi, who was extremely helpful with the setup. I have only been using this app for a short time, in preparation for launching our online store, but I feel very positive about the prompt and thorough technical support I have received. I will try to update my review after I've been using the app for a few months.

SUPPORT CALL & SET UP: Great first experience. They discussed all my options with and without their app service. Will keep learning and make a decision soon.

The app is useful for processing bulk shipping labels and we received helpful customer service right away!