Reviews for OneLoyalty: Loyalty & Rewards

Great support by Rosie from the OneLoyalty support team! As a new business owner, her assistance made it easier to setup.

Unfortunately as with the one mobile app they change what is included in the price you join at and they take away features without communication. We were using this app for loyalty but just realised today that whilst we set up a loyalty page when we started this is no longer included in our subscription. this means our customers with loyalty points cannot track or spend them, go figure. Wait time for an answer of why this is no longer available without paying $49 more is one week. It looks like its time to move app and loyalty providers - If you offer a service you should fulfil that or communicate it, not doing so is not okay. Hi CurlyGirlMethodClub store admin, Here's Rosie from the OneLoyalty team. Thank you for taking the time to share your feedback regarding our app. We truly value your input and use it as an opportunity to improve our services. We’re sorry to hear about your concerns, but we’d like to clarify that the Loyalty page is still included in your current Starter (old pricing) plan. There has been no removal of this feature. You reached out on April 30th, and our team confirmed the page was still showing — to which you replied “excellent thank you.” That’s why we were surprised to see your review. Regarding the 'one week' you mentioned, April 30th was a national holiday on our end, which affected the response time from our development team. However, our CS team still did their best to support you as quickly as possible. We’d love the opportunity to assist further and ensure your satisfaction with our service. Thank you for your understanding, and we look forward to hearing from you! Regards, Rosie OneLoyalty by OneCommerce

Anais your support was outstanding - you are a credit to the team. The final steps can be a little tricky but you have a steady hand. Joe

Thanks a lot for Rosie from OneLoyalty Team, she had been very kind, helpful and professional answering my inquiries regarding using the app, and suggesting clear and useful functions, thank you!

有些设置可以更灵活，比如显示框大小，形状

Vielen Dank an Lillah, sie hat mir sehr freundlich, schnell und komptetent Auskunft erteilt. ;-))

Great Service! Always there to help! 5 star

Miley was really helpful and we look forward to using our App. Thanks! Hi Rosarte Chocolaterie & Bakery store admin, Here's Miley from the OneLoyalty team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty. Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at support@onecommerce.io. Regards, Miley OneLoyalty by OneCommerce

Just checking out some Loyalty programs, it appears this one is great! I spoke with Rosie in the chat and she answered all my questions and mentioned they were there 24/7 if I had any more questions! Top-notch so far! Hi Game Crave Tournament Store store admin, Here's Rosie from the OneLoyalty team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty. Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at support@onecommerce.io. Regards, Rosie OneLoyalty by OneCommerce

So far, so good! I haven't used the app more than a few days, but so far the customer service has been great. There was an issue and they identified it right away. Now the app seems to be working and I can't wait to see how this helps my small business. Hi Divine Light Codes store admin, Here's Rosie from the OneLoyalty team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty. Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at support@onecommerce.io. Regards, Rosie OneLoyalty by OneCommerce

Awesome service the best customer service Hi Just Right Carpet cleaning SC store admin, Here's Ellie from the OneLoyalty team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty. Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at support@onecommerce.io. Regards, Ellie OneLoyalty by OneCommerce

très bon suivi et bonnes explications pour nous aider. Ciao amministratore del negozio Manufrance, Ecco Lillah del team OneLoyalty. Grazie mille per la tua recensione generosa. Oltre a ciò, per migliorare la tua esperienza, continueremo a migliorare i nostri servizi per stimati utenti OneLoyalty come te. Grazie per le parole amorevoli che hai condiviso e grazie per essere la parte migliore di OneLoyalty. Inoltre, ti consiglio vivamente di controllare il nostro blog per le ultime novità non solo su OneLoyalty ma anche sulle altre nostre applicazioni OneCommerce, una piattaforma di soluzioni di eCommerce leader, più di questo su https://onecommerce.io/blog/ Se hai altre domande, non esitare a contattarci tramite la nostra chat live o inviaci un'e-mail a support@onecommerce.io. Cordiali saluti, Lillah OneLoyalty di OneCommerce

We just installed the app and needed some clarification on how the points system works. Rean from chat support was very kind and answered all our questions quickly and professionally. Hi Fantasy Nails store admin, Here's Rean from the OneLoyalty team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty. Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at support@onecommerce.io. Regards, Rean OneLoyalty by OneCommerce

its easy to manage things on here except for when you have a external checkout like shiprocket checkout. Hi Perfumes by Janta Shoppe store admin, Here's Emily from the OneLoyalty team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty. Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at support@onecommerce.io. Regards, Emily OneLoyalty by OneCommerce

Easily transferrable. Very easy to use. Hi GlitterWicks store admin, Here's Ellie from the OneLoyalty team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty. Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at support@onecommerce.io. Regards, Ellie OneLoyalty by OneCommerce

VERY HELPFUL AND FAST!!! Hi Lili Vibe Company store admin, Here's Rosie from the OneLoyalty team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty. Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at support@onecommerce.io. Regards, Rosie OneLoyalty by OneCommerce

The free plan is not free, it ended up charging me automatically, without any consent $49 USD, on the premise that you have new customers signing up or purchasing from you. If you're going on the free plan, make sure you have no customers, otherwise they are going to charge you absurd amounts for customers. If you're going to have automatic payments, you can atleast automatically upgrade me to other plans when you meet the payment threshold for those plans. I would've gotten 20x the value just buying the $49 subscription. I was robbed. Hi Guan store admin, I'm Rosie from the OneLoyalty team. Thank you for taking the time to share your feedback regarding our app. We truly value your input and use it as an opportunity to improve our services. We understand your concern about the free plan and would like to provide some clarification. The plan you were using, the Starter Plan, is listed at $0. While it may seem like a free plan, it includes a usage charge for exceeding the Monthly Active Loyalty Members (MALM) limit, as outlined in our pricing plan. You can view the details here: https://prnt.sc/hqPNriaoy5FS We’d also like to explain why we’re unable to automatically upgrade users to a different plan. Shopify’s payment system requires users to manually approve any charges associated with a plan change. However, the usage charge is applied automatically to ensure uninterrupted access to loyalty program features for customers exceeding the MALM limit. Without this, loyalty features would stop functioning, potentially impacting your business negatively. Our goal is to provide valuable features to support your business’s success. We’ve already reached out to you via email to explore solutions that might benefit you. We’d love the opportunity to assist further and ensure your satisfaction with our service. Thank you for your understanding, and we look forward to hearing from you! Regards, Rosie OneLoyalty by OneCommerce

Es una app excelente y la atención es rápida y efectiva. Emily del equipo de soporte nos ha ayudado con una pequeña incidencia de forma eficiente y resolutiva. Hola, administrador de la tienda flanesyfresones. Aquí está Emily del equipo de OneLoyalty. Muchas gracias por tu amable reseña. Además, para mejorar tu experiencia, seguiremos mejorando nuestros servicios para usuarios valiosos de OneLoyalty como tú. Gracias por las palabras cariñosas que has compartido y gracias por ser la mejor parte de OneLoyalty. Además, te recomiendo que consultes nuestro blog para conocer las últimas novedades no solo sobre OneLoyalty, sino también sobre otras de nuestras aplicaciones OneCommerce, una plataforma líder de soluciones de comercio electrónico, más que eso en https://onecommerce.io/blog/ Si tienes más preguntas, no dudes en contactarnos a través de nuestro chat en vivo o envíanos un correo electrónico a support@onecommerce.io. Saludos, Emily OneLoyalty de OneCommerce

perfect Hi Geographical Norway store admin, Here's Miley from the OneLoyalty team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty. Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at support@onecommerce.io. Regards, Miley OneLoyalty by OneCommerce

Hi VEA By Keys store admin, Here's Emily from the OneLoyalty team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty. Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at support@onecommerce.io. Regards, Emily OneLoyalty by OneCommerce

it's a great app with greater support time including dear Jaxber. i recommend this app for starter members. Hi Prestige Pearls store admin, Here's Jaxber from the OneLoyalty team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty. Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at support@onecommerce.io. Regards, Jaxber OneLoyalty by OneCommerce

Jaxber was so helpful and fixed our apps problem quickly! Hi All About Me store admin, Here's Jaxber from the OneLoyalty team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty. Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at [=support@onecommerce.io. Regards, Jaxber OneLoyalty by OneCommerce

Rosie was great at fixing all the problems I had today! Hi NutriDense store admin, Here's Rosie from the OneLoyalty team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty. Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at support@onecommerce.io. Regards, Rosie OneLoyalty by OneCommerce

This app works just as you expect it. You can connect rewards with mobile app, POS, and online store which is cool. I had trouble importing customers from another app. They stayed with me and helped me until i was able to figure it out! Would recommend and customer service is always there to help! Hi Janitorial Superstore store admin, Here's Dante from the OneLoyalty team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty. Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at support@onecommerce.io. Regards, Dante OneLoyalty by OneCommerce

It's been several months that we've been using the OneLoyalty program and I must say, their customer support was great before they introduced new pricing plans and now it's gotten even better. I would highly recommend this app to anyone for their loyalty program. Hi Govindjee Store Eat Good Any Time store admin, Here's Ellie from the OneLoyalty team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty. Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at support@onecommerce.io. Regards, Ellie OneLoyalty by OneCommerce