Reviews for Omnisend Email Marketing & SMS

Great. But expensive for initial starting business. Better to offer customize plan or email per $. Thanks

I had no idea about email campaigns but used this app and it was so simple and professional. Definitely recommend.

I just used Omnisend to send my first email newsletter! The templates were really intuitive and it took a fraction of the time that I spent trying out other much more complicated marketing software campaigns. So far its a win!

A Little Pillow Company

2019-08-04

United States

So far so good. Really like the ease of making a new campaign. Very intuitive. Still learning how to make segments and use them but I feel sure they will open up new opportunities for us. The only hiccup I've found so far is in using a new signup form. My hope was that I could use a sign-up form (for an event) to go directly into a particular segment (those people who will be attending the event) but that doesn't seem to be the case. Doesn't seem to work if the person has already signed up for something previously. I used my own email address to try and the new event signup form just said I was already on the list. When I went to my segments, it didn't show that I had signed up for the event at all. I guess it can't duplicate? I suppose I get why but sure did put a cramp in my main reason for choosing Omnisend (i.e. the signup options). Ah well. I guess I will have to figure out some manual work-around. Too bad too because that would be an incredibly useful function!

I used Omnisend to create a newsletter for my business and it could not have been easier! I love it!

I just sent my first email campaign with Omnisend. What I love the most about it is that it creates beautiful email layouts and it makes it easy! All the motivation I needed to send out campaigns regularly.

I just started using this app and so far it's been great! Pretty easy to create campaigns and automations. Interface is easy to use and they suggest helpful tips on email/website strategies. Really liking it so far!

I just set up my first email campaign and it was easy and intuitive. I am excited to get it all set up properly!

The email marketing from Omnisend is the best application. It's very easy to use. It's not necessary to have a programming knowledges.

We just trying to move over from mailchimp and sent out an email campaign that has not been sent to all our subscribers- there are way too many issues on this service! Second issue was that the emails were going from them on our behalf and again not arriving into our subscriber database. There are some serious problems with this service. DO NOT USE- BUYER BEWARE!!!

Great functionality for email. We transferred from mailchimp. Especially that you can target people who added a product to cart instead only abandoned cart who left checkout (big gamechanger for revenue!) We like the simplicity and emails you can setup. Went easy with almost no problems. We used it for 20 days now. Also after the trial ends you dont get any notification that it ended. Support answered quick, but gives basic responses which obviously didnt read our emails thoroughly before replying. We will try with Serge, but we think its very strange that a company focused on emailcollecting doesnt have to functionalty to give every ecommerce business the best changes to collect emails. One very big BUT: We are very dissapointed with the forms to collect emails. For this pricing you expect the best of the best with lots of control. But its like a basic form with almost no functionality to adjust like: 1. When you offer free product for sign up or discount you cant add a automatic discount, like for the convenience of the customer. 2. You cant adjust the Spin to win wheel to your needs after they sign up. Only with discount coupons that are rendered by omnisend. 3. Very strange you cant decide what the browser will do when they signed up: so you cant put a website link where the customer will be transferred to. Only a VERY VERY BASIS ugly thank you form. Which you cant make nice or adjust. Very dissapointing. 3. Also no 3th party apps will help with this. The email will be synced with privy but will not connect with the history of the client what he or she did on our webshop. So that wont help. There are not many apps that work with Omnisend. You only see klaviyo or mailchimp support. Because of this we wanted to delete it but we already made lots of emails and dont want to change again. We always had a signup rate of 10% with the spin and win wheel and to win a free product. Worked great. Now its reduced to 5% because of very basic signup forms of Omnisend. And we cant use there wheel of fortune because it only work with discount coupons. I explain why its so important for ecommerce: When you give a customer who signs up a free product with a discount coupon the customer cant add another discount coupon. So normally after 3 days of not buying you want to get the customer over the edge with 10% extra discount but thats not possible. So we made a workaround with a automatic-add-to-cart-product link. So the customer can still use another discount. Unfortunately you cant add this link to signup forms of omnisend. I still so dissapointed and really cant understand why this is so basic stuff. My advice to omnisend: take a look at other great signup forms partys how thats working and adjust to it or work together with them..

i used this app for my email retargeting campaign, super easy to use great platform only took maybe 15 minutes to create my first one!

Fantastic software at an amazing price, very highly recommended for growing business and established businesses alike.

Omniscend is user friendly with many features to offer a successful email marketing campaigns-form and automation. The staff were professional and helpful with any issues I had with the app.

I am still setting up my emails in the app and the support was amazing! Kate was very helpful, she was very patient and she answered all of my questions! I hope it meets my expectations once my email list grows.

It`s a really cool app. It does what you need 100%. It`s flexible and customizable. Tho i talked with a support person to understand what i gotta do for shopify to not have duplicate emails. But this is not their fault, its shopify stupidity anyway. I`m gonna give 5 stars, but some things on the Omnisend platform should be a little more explinatory.

Very helpful, instant support, and user friendly app! Very easy to set up, and would recommend to all!

Great app so far just getting into it. Looks really good. I think this will come in handy... :) Excited.

This is a good app. I finally learned how to use it (myself, indeed, despite that i needed help). But people at customers service chat should be much more knowledgeable. Seems like they don't know very well about all app functions and how they work.

just fantasticos!!! everything is automated. So you have all your weapons for e-commerce marketing. Omnisend does the mailing automation as it has to described by the gurus

Very easy to work with. No HTML knowledge required. nice layouts and the mails are coming! Very important too.

I used this app to help me reach my customers via email campaigns. It did the job. I am still new at it but so far so good.

I just signed up with Omnisend and I had a few questions. The 24/7 support was there to answer my questions and everything is great. It's still early for me to rate the app but thus far everything is great.

escamastudio

2019-07-20

United States

10 years with MailChimp, I didn't want to give it up but I kinda like this better + there's support

I use this app to remind my clients about servicing and new products. It's easy to use once you have played with it for a while.