2025-09-11
United Kingdom
Nilou was amazing today as my support person, helping me swiftly resolve a crucial issue to allow me to launch a new product. Thanks Nilou! We really appreciate your kind words! It’s fantastic to hear that Sam has been so responsive and friendly while helping with all your questions. We’re here to make sure you get the most out of the app, so don’t hesitate to keep reaching out whenever you need. Thanks again for your support!
Zeno
Victoria Leivissa
VVC
Sweetgreen Market
NordicRest
Sal Terrae Boutique
Kicks and Giggles Children's Boutique
Estrela Studio
Leitly
Piranha Global
Koalu
Oceano Premium Clothing by JM
Love & Light
GOODLIFE Nutrition
Duke's Boots
2025-09-10
Brazil
Very good! This is the best support I’ve ever seen, the agent Pearl was super attentive and helped me with everything. Thank you! Thank you so much for your amazing feedback! We’re thrilled to hear that Pearl provided you with such attentive and helpful support. We truly appreciate your kind words and are always here if you need any further assistance.
2025-09-10
Canada
Amazing service! Thank you Thank you for the kind words! We're so glad to hear you had an amazing experience with our service. If you need anything else, feel free to reach out anytime!
2025-09-10
France
Thank you for your review.
2025-09-10
Hong Kong SAR
Helped me solve my issue quickly, Mason was great. Thank you for your feedback! We're happy to hear that Mason was able to resolve your issue quickly. If you need any further assistance, feel free to reach out anytime!
2025-09-10
Ireland
Great customer service from Sam Thank you for your feedback! We’re glad to hear that Sam provided great customer service. If you need any further assistance, don't hesitate to reach out!
2025-09-10
United States
I'm not even a paying customer (Yet) as I'm setting up a new storefront and wanted to test out functionality. Purchased a custom template, had hours of issues trying to get it work and amazed after reaching out to the team how helpful they were to solve my issue and fix the necessary code to get it working. Can't wait to get my site launched and will def subscribe as the app is just what I need. Thank you so much for the fantastic review! We're thrilled to hear that our team was able to assist you with the custom template and help resolve the issues you were facing. It's great to know the app is exactly what you need, and we can’t wait for you to launch your site! We’ll be here for any further assistance as you move forward, and we’re excited to have you as a subscriber soon.
2025-09-09
Australia
Absolutely Outstanding Support from Grace! I reached out for help with customising our "Sold Out" button to show “Low Stock – Enquire Now” and trigger a popup for customer enquiries — and Grace completely nailed it. Not only did she immediately understand our requirements, but she also actioned everything swiftly, clearly, and with the most delightful attitude. The button now works exactly as we envisioned, and she explained every step, including what features were in use and which to avoid (like Pre-Order). Her communication was warm, professional, and incredibly helpful truly some of the best customer service I’ve experienced. Grace, you’re a gem! Thank you for your patience, efficiency, and kindness. You’ve made this process seamless and enjoyable. Brendan @ The Stonemen Thank you so much for your detailed and thoughtful review, Brendan! We're thrilled to hear that Grace was able to help customize the "Sold Out" button exactly to your needs and that her communication made the process smooth and enjoyable. We truly appreciate your kind words about her warm and professional service. Grace will be so happy to know her efforts made such an impact. If you need anything else, don’t hesitate to reach out ;we're always here to help! Thanks again, and best of luck with The Stonemen!
2025-09-09
United Arab Emirates
They're very helpful Thank you for your feedback! We’re glad to hear that our team was helpful. If you need anything else, don’t hesitate to reach out!
2025-09-09
United States
The best app for this use case. Grace on the customer service team is amazing!!! Thank you for your awesome review! We're so glad to hear that our app is perfect for your use case and that Grace provided amazing customer service. If you need anything else, don’t hesitate to reach out; we’re here to help!
2025-09-09
Finland
Had wonderful time with the support, amazing people and the app works great, just what i was looking for! Thank you for your wonderful feedback! We’re so happy to hear that you had a great experience with our support team and that the app is exactly what you were looking for. If you need any further assistance, feel free to reach out anytime!
2025-09-07
United States
So far very excited to use this app! Grace was right on top of everything and so helpful. Very hopeful and looking forward to learning more!! Thank you for your exciting feedback! We’re thrilled to hear you’re excited to use the app, and we’re so glad Grace was able to help and keep everything on track. We’re looking forward to supporting you as you explore more features. If you need anything else, we’re always here to assist!
2025-09-07
United States
Grace was a great help and very proactive! On my first try with it, the app seems very nice, but not necessarily the most intuitive. Thank you for your review! We’re glad to hear that Grace was able to help and be proactive in assisting you. We appreciate your feedback about the app’s intuitiveness and will continue to work on improving the user experience. If you need any assistance as you explore more, feel free to reach out anytime!
2025-09-07
Ireland
very good support from grace Thank you for your feedback! We're so glad to hear that Grace provided you with great support. If you need anything else, feel free to reach out!
2025-09-07
United States
Mason was very helpful Thank you for your feedback! We're glad to hear that Mason was able to help you. If you need anything else, don’t hesitate to reach out!
2025-09-05
United States
Stella couldn't have been more helpful! She really helped set-up the Wishlist and Pre-Order function to match our sites aesthetics and functionalities. Thank you Stella! Thank you so much for sharing your experience! We’re delighted to hear that Stella was able to set up the Wishlist and Pre-Order function in a way that matched your site’s aesthetics and functionality. She takes great pride in ensuring everything looks and works seamlessly, and your kind words mean a lot. We’ll make sure she sees your feedback; thank you again for trusting us!
2025-09-05
United States
Harry was very patient and helpful! Thank you so much for your kind words! We’re thrilled to hear that Harry was patient and helpful during your experience. Providing support with care and understanding is something we value deeply, and we’re glad it made a difference for you. We’ll be sure to share your feedback with Harry—it will make his day!
2025-09-05
Portugal
O Miles foi muito prestável e eficaz! Muito obrigado pelo seu feedback! Ficamos felizes em saber que teve uma experiência tão positiva e que nossa equipa foi prestável, eficaz e rápida no apoio. Se precisar de mais alguma coisa ou tiver alguma dúvida no futuro, estaremos sempre à disposição para ajudar!
2025-09-04
United States
Amazing support! Grace actually customized the widget for me without me asking. This shows her genuine concern for their customers. Thank you! Thank you for your wonderful feedback! We’re so glad to hear that Grace went the extra mile and customized the widget for you proactively. Her genuine care for our customers truly shines through, and it means a lot that you noticed and appreciated it. We’ll be sure to share your kind words with her—thank you for choosing us!
2025-09-04
United States
Very good customer service!! Thank you so much for your kind words! We’re thrilled to hear you had a great experience with our customer service. Providing helpful and attentive support is something we truly care about, and your feedback means a lot to our team!
2025-09-03
Australia
Pearl went above and beyond to assist me today & was so helpful & patient. Thanks again Pearl :) Thank you so much for your kind words! We’re thrilled to hear that Pearl went above and beyond to assist you and that her patience and helpfulness made a difference. We’ll be sure to share your appreciation with her, it will mean a lot!
2025-09-03
United States
Sam was amazing. And quick - set up custom themes for back in stock and pre order within 15 mins Thank you so much for your feedback! We’re thrilled to hear that Sam was able to quickly set up your custom themes for Back in Stock and Pre-Order in just 15 minutes. His efficiency and dedication really shine through, and we’re glad it made such a positive impact on your experience. We’ll be sure to share your appreciation with him!
2025-09-03
United Kingdom
The onboarding of this app was seamless to my Shopify. Dela, one of their amazing team members, was on hand to customise all touch points so that they match my brand identity. This was all done within an hour of uploading the app. Very happy. Thank you so much for your wonderful feedback! We’re delighted to hear that the onboarding was seamless and that Dela was able to customize all touchpoints to perfectly match your brand identity. Getting everything set up within an hour is exactly the smooth experience we strive to deliver, and we’re so happy you’re pleased with the result. We’ll be sure to share your kind words with Dela , it will make their day!
2025-09-03
Australia
The customer service is impeccable! More than willing to assists and help navigate the set up. Very impressed and happy with the app! Thank you so much for your amazing feedback! We’re thrilled to hear you’re impressed with the app and that our team was able to assist you with the setup. Providing impeccable service and making sure everything is easy to navigate is something we take great pride in. We’re so happy you’re enjoying the experience!
2025-09-03
United States
Grace was amazing! Thank you so much for your help :) Thank you for your kind words! We’re so glad to hear that Grace was amazing and able to help you out. We’ll be sure to pass along your appreciation—it will make her day!