Reviews for Navidium Shipping Protection

Great app, a really helpful team, and a hands-on founder. A must-have for all shopify merchants. Would highly recommend!

This is a great app and company, much more honest and supportive than Route. Highly recommend this company rather than Route, we dealt with both.

I would like to say up front that we were using Route shipping protection until we were notified one day that the rates were going up by 50%. This was a unilateral move by Route and we weren't engaged in any discussion leading up to the rate hike announcement. Immediately upon receipt of this notice I informed Route that "we were out." Route responded that the message was 'sent by mistake' . . . I don't know what you think about that but, as for me, Route completely lost my trust. After our departure from Route we looked around for alternative shipping protection solutions. We were delighted to find Navidium, primarily because it put control of our shipping protection in our hands, rather than a 3rd party. Since implementing Navidium we have had a more streamlined and seamless relationship in resolving shipping problems for our customers. Our customers are happier, therefore, we are happier. With Navidium there is no more 'mixed messaging' and the customer has only one point of contact - our customer service department. We have found Marc and his team to be very responsive to our needs in the setup process (which is actually pretty easy) as well as the resolution of a glitch we experienced. You will not be disappointed with the support available with Navidium.

Phenomenal app. We couldn't be happier. Navidium has allowed us to give our customers the service they deserve by actually approving claims, unlike other protection apps we have used. Our customers are satisfied and so are we!

Navidium Shipping Protection has truly been a game-changer for our business. This remarkable service has not only saved us countless headaches but has significantly offset our shipping costs when we've had to reship packages. Their proactive approach to identifying potential shipping issues before they escalate is commendable, and their customer support team has consistently provided exceptional assistance. We cannot help but wholeheartedly recommend Navidium to fellow business owners; it has become an indispensable asset that streamlines our shipping process and instills confidence in our operations. With Navidium, you'll gain peace of mind and remarkable cost savings, making it an absolute must-have for anyone involved in shipping. ⭐⭐⭐⭐⭐

This is the first shipping protection app that has worked for us! It is an easy way to add protection for our customers.

Great app for the small business. No third parties needed to manage insurance process. The Navidium team was very quick helping to install an app. I highly recommend it to every Shopify store owner.

Dr. Cowan's Garden

2023-07-20

United States

We are over the moon with Navidium! It is a brilliant app that makes damaged, lost or stolen package claims easy peasy to process while providing extra revenue for our business, instead of taking said revenue from us. The app is user-friendly and the claims process is intuitive and takes barely a minute to complete. Before choosing this app we researched other choices and found Navidium's feedback and overall business strategy to be the most beneficial for our business and customers. To date, it has not disappointed but rather, overdelivered. Well done and bravo for offering an alternative to conventional shipping apps. Highly Highly Recommended.

Really appreciate the simplicity and revenue saving model of this app!!! It helps us keep money in our pocket instead of paying money to insurance apps

I originally signed up with Route Shipping protection and then realised I barely ever needed to actually use the service as the majority of orders arrive with no issue. Seeing Route take all my extra revenue directly out of my business bank account hurt my soul. Thankfully, I discovered Navidium and the rest is history! We've made an extra $16.5k since December and have had to dip into maybe 1% of that to replace lost/ missing orders. So that's an extra $16k in our pocket, not in Routes. The best thing is it's a completely a passive upsell that I don't even have to monitor, so it literally generates free money for our business. 70% of our customers opt in for Navidium Shipping Protection. Can't recommend Navidium enough and knowing that Route are being so shady towards them shows me they're rattled and makes me want Navidium to succeed even more! Also - the set up team are super speedy and integrated us within the day. They also update super fast every time we change theme. Go Navidium!

Mark and his team are world class. Really impressed with this app, easy to use, far better than what anyone else has to offer. Support small businesses like Navidium!

Customer service is top notch. With Navidium, businesses control their own shipping protection service which is great for customer service. No other business to rely on to make sure you have happy customers.

This app is so much better than the competitors. It really allows small businesses to thrive. I have recommended it to my friends.

Excellent app- does exactly what it needs to do and it is hassle free. I highly recommend this app.

Navidium Shipping Protection has helped ease our customers and our own worries when shipping packages. It's made it easy to file a claim, the interface is simple and straightforward. They are quick to respond to email our team sends which is not always the case with apps!

The team at Navidium have been stellar. Despite being on the trial I received white glove service from the get-go. Customers are loving the feeling of extra protection and the increased service level that they can now opt in to. Small team, great service, and so far a great response from our customers.

Look no further! Our store just need a way to add “shipping insurance” without the bloat of other services. Between this and the other guys, Navidium lets us have full control! Yes, control over what needs insurance and the billed rate and even control over each claim!

Navidium has been great for us, would definitely recommend. Setup was quick and painless, the platform provides the data we need to see as merchants, and they've been so responsive to our requests. Great app!!

Navidium has been amazing with updates, installation and features. Definitely makes it easy to manage 1 on 1 customer issues which is very important when it comes to customer satisfaction. I definitely feel at home with the navidium crew and I'm looking forward to how they progress in the e-commerce world.

Can't say enough great things about the app or the team behind it. If you're looking for shipping protection this is the only app you should consider! Why give all your money to another company for shipping protection when you can easily manage it all internally? And why rely on another company that can choose deny a claim even though the customer paid for the protection? Navidium creates a better experience for your customer happiness and makes the most sense for your bottom line. Don't even think twice if you're considering a protection app!

Perfect addition to our small business. Great way to gain control over claims. Our customers have peace of mind and can resolve any issues directly with us instead of being tortured by an insurance company. And Navidium has very responsive customer service. Very pleased A+

Navidium has been absolutely amazing! The customer support team is extremely responsive and extremely helpful (will typically have a response within the hour). My store had been using Route for the longest time. Route determines what they will cover, and makes the claims process very difficult. I found it hilarious that Route collects all money from your customers, and then will refuse reimbursement for certain orders. With Navidium I am in complete control of reimbursing customers and it makes everything so much easier. If you are on the fence between Route and Navidium, your choice should be Navidium and it’s not even close.

Great app. Works well. Customer service is responsive. What else could you want? it does the job without errors.

Super easy and allows you to customize the name of your shipping protection as well as color and icon. Also love it because it allows us to handle our own claims. With Route, customers would email us first anyway, so it was a hassle directing them to another service. With Navidium we can just handle it.

So much better than money-hungry R#@te who denied any revenue sharing when we threatened to leave because so many competitors were offering it. We wanted to support a local brand, but it was clear that they did not want to work with us and keep us as a customer. It was all about making money for them and in the end, they lost out because we left. We didn't even switch to a new provider for the past 6 months. That's how pissed we were. Navidium puts you in the driver's seat and was installed by the team in 24 hours. The next order we had, the customer added Navdium to the cart! Make the switch. Don't be stupid!