Reviews for Navidium Shipping Protection

Alex Crane

2023-09-13

United States

Great tool!

Love this app! Simple and fair.

This application is truly remarkable in every aspect. It has provided us with an additional source of income for our store while simultaneously offering an extra layer of security for our customers to ensure their orders. It's a win-win situation for all involved. I also commend Navidium for standing up against Route and fully supporting Navidium in the court battle to preserve the ability of small businesses to thrive based on their beliefs and freedom. Their idea is fantastic, and I highly recommend this app to any small business on any merchant platform.

We used Route and they tried to bully us into staying with them after we changed. Navidium is a much more beneficial solution for us. We process tens of thousands of orders every year but were only getting about 10 claims per year through Route, and they would deny 2-3 of them and piss off the customer! We would end up replacing them at our expense anyway to keep the customer happy. With Navidium, we still get the process automated, but we realize a significant chunk of money above and beyond and replacement costs. Highly recommend.

MamaSuds

2023-08-30

United States

Navidium is way better than the Route app which was not user friendly and not effective. Navidium has great customer service! It’s completely worth it!

The best shipping insurance app on Shopify! Easy installation, rapidly boosted revenue. Rescued us from losses due to missing/stolen packages.

Simple to use. Good Options. You evaluate your own business model and offer insurance to your customer based on your business needs. For example, evaluate your own business model such as: * Do you have a high chance that your items will break? * What kind of value is your products like, high or low value? * low or high fraud risk, and etc. You should try and see it yourself.

Ohhhh buddy...I feel at home when I read through some of these other reviews talking about other merchants who switched from other shipping protection services (I won't name names but...*cough cough* Route *cough*). We used this other company for probably just about a year before we switched over to Navidium because they kept trying to nickel and dime us. But more than anything, they pushed and pushed for us to make their shipping protection automatically set to "opt-out" only meaning customers would automatically be paying extra $$ unless otherwise specified. They also wouldn't let us adjust the amount that was charged for protection. Since we sell high-priced products already and have a really unique culture, we didn't want that because we didn't want people to feel like they were being overcharged. This other company kept harping on us -- and to sweeten the deal, they finally said that they were going to start charging us for their "marketing" features, which we didn't need or use. Enter: Naviduium. The cost was hard to swallow at first since we are on Shopify Plus and would have to go from paying $0 with our current company to $100 with Navidium. THAT BEING SAID: Looking back, it was an absolute no-brainer to make the switch. Every month, we bring in enough revenue for shipping protection to cover the cost of the subscription, PLUS have $1000+ leftover to cover issues with shipping. To sweeten the deal a little more, I am not constantly pressured to adjust my settings and contacted by "sales bros" to give them more of our money. The ironic thing is that since we have more capability to tweak the settings and set our own protection rates, we are actually "opt-out" now and haven't heard any complaints about it from our customers. Sorry, not sorry "other company". I consider myself a loyal subscriber to Navidium and we will likely use them for the foreseeable future, especially since they keep coming out with new updates and features that are really awesome. Keep up the good work fellas!

Amazing support and works flawlessly. It's making me money for months now and that's more than 99% of other apps.

This is a great app that allows us to give customers peace of mind during their purchase and to partially offset all of the rising costs in the channel.

Great app, works as promised and our customers love the peace of mind that shipping protection brings. Most important is that we are the ones providing the protection and neither ourselves or our customers have to contact or negotiate with a 3rd party to file a claim.

We said BYE to Route months ago and haven't looked back since. Route was not processing claims properly, denying claims that were simple shipping damage leaving us in the end out of pocket. A few friends in business recommended Navidium and it has been amazing and has allowed us to control our own claims and work directly with our customers which has been a win/win. So if you're on the fence of leaving Route (especially after their insane price increase of rates) seriously do it, you won't regret it! I know I sure haven't regretted it :)

Navidium is a no-brainer. Before switching to Navidium we tried a couple different order protection tools and while they all did the job they were expected to do, the app providers were the ones reaping nearly all the benefit. 99%+ of our customers receive their order without issue, which means our former order protection apps were raking it in from our customers, our site, and our paid efforts. Navidium's service is incredible, affordable, and lets us as the brand benefit most from their app. Very pleased!

Happy with everything we have been able to provide our customers. Gives them a piece of mind we stand behind our products and company.

For the longest time, the traditional shipping insurance model felt like a necessary but cumbersome appendage to my business operations. Navidium changed all that! Instead of being tethered to external shipping insurance apps, Navidium has empowered us to bring the entire shipping protection program in-house. The genius lies in its self-service nature. The freedom to manage and create our own self-funded shipping protection plan, while also handling incoming claims, offers an unparalleled sense of control. The financial benefits cannot be understated. With Navidium, we're not just saving by bypassing third-party insurance providers but also generating an additional revenue stream. Being able to route shipping protection fees back into our business is a game changer, especially during times when claims are low! What I particularly adore is the digital product cart upsell feature. Not only does it offer a method to offset the costs of unforeseen shipping issues, but it also provides a strategic way to boost overall sales. The suite of features, including comprehensive reporting, a claims portal, one-click refunds and reorders, is both robust and user-friendly; Navidium fits seamlessly into our operational workflow! In essence, Navidium Shipping Protection is more than just an app, it's a paradigm shift in how e-commerce businesses should approach shipping protection. For those looking to elevate their shipping strategy while also optimising for profit, Navidium is the golden ticket. Cheers to smarter shipping and increased revenue!

Great product, works exactly how it's described. This allows us to give our customer a great experience from end to end.

Navidium is a game-changer. The setup process was incredibly smooth, and it's great that we get to choose policies tailored to our company. The app also gives our customers a seamless experience, allowing them to file claims and contact customer support through one place. Unlike Route, which required our customers to use their dashboard. Overall, we are happy with Navidium and highly recommend it for any Shopify store.

Excellent app, works great and integration was smooth. The support team is extremely responsive and fast at resolving any potential issues brought forward to them.. highly recommend this over the other similar apps.

I have been using Naviduim Shipping Protection for a while now, and I must say it's a great app. It provides an added layer of security and peace of mind when shipping my valuable items. Here are a few reasons why I highly recommend this app: Easy to Use: The app has a user-friendly interface, making it simple to navigate and understand. Setting up the protection for my shipments was a breeze. Comprehensive Coverage: Naviduim Shipping Protection offers a wide range of coverage options, ensuring that my packages are protected from loss, theft, or damages during transit. It's comforting to know that my items are safeguarded. Prompt Customer Support: Whenever I had a query or needed assistance, the customer support team was quick to respond and provided helpful solutions. Their excellent service enhanced my overall experience. Competitive Pricing: The pricing for the protection plans is reasonable and competitive compared to other similar services in the market. It's a cost-effective way to ensure the safety of my packages. Overall, I am extremely satisfied with Naviduim Shipping Protection. It has simplified the shipping process and given me peace of mind. If you are looking for reliable shipping protection, I highly recommend giving this app a try. Remember to personalize your review based on your own experiences with the app.

At first I was skeptical of what Navidium claimed so we gave it a try. I was quickly turned into a believer. Other apps have tried to solicit me since and their pricing was really attractive, but now I see exactly why because they stand to collect so much in revenues for their bottom line. Why not let those revenues flow directly to us as the merchant. I've also been very impressed with their customer service. I had a few small kinks and they helped me to work them out and I now have Navidium on all of my sites and won't look back.

Very valuable app to use. It's low maintenance, easy to use, quick install. It helps our customer service dept determine which orders needs to handled quickly on the claims.

We love this app! It is exactly what we've been wanting for our store. We've been able to seamlessly help our customers with refunds/returns/replacements. Unlike some of our previous order protection apps, Navidium has been easier to use and makes the best sense financially, for our business! 10/10 would recommend to EVERY business owner.

Kapow Meggings

2023-07-26

United States

Navidium is a great app! Had a few problems setting up and the support team were dedicated and relentless in ensuring a fix. App has been running great and very happy with it. Highly recommend!

Navidium has been great! The model of shipping protection by the company rather than a 3rd party insurer makes a lot of sense, and the team at Navidium helped us install and customize our app completely so we can provide the best customer experience possible. They're a must-add to any store!

It's a great app! Gives you peace of mind during these crazy days of lost and stolen packages! I would choose this over many of the other apps.