Reviews for Navidium Shipping Protection

I'm so glad I found Navidium! I switched from Route to them over a year ago and it's the best decision I made. Not only is it easy to setup and the service is spot on, the process of customer service with my clients is much easier. They don't need to go through another company for service if their parcel is damaged, missing, etc. They deal directly with my company and the added human touch is a plus. Thank you for creating this for us business owners!

Great tool to make some extra $ and protect your customers packages

I highly recommend this app because it's best for both parties in a transaction. The business is covered, and the customer isn't waiting an outrageous 30+ days for resolution of their lost/stolen/damaged goods. I used other protection apps and they did nothing but enrage customers with how long it would take to resolve cases, which is stressful for the store and customers.

Have been using this app for a short while (around 2-3 months) but am very happy with it compared to some other "options".... their support is good, the product itself is great and our customers have liked having the option. Glad I found this and will be continuing to use this and leverage this app for the foreseeable future.

Highly recommend it rather than using something like Route. A lot easier to use, and the customer service team is extremely helpful and very responsive.

One of the best apps we have for our website! Super easy, handy, and helps both us and our customers being able to manage replacements ourselves. We've used other shipping protection apps before and they just didn't work for our needs. Thank you Navidium team for all you do!

Since, implementing Navidium we've been able to increase our avg monthly revenues and offset costs for lost orders among other common shipping issues.

so happy we switched to navidium. it's so easy to use and has allowed us to handle claim in house which makes it so much faster and offers a better customer journey. nowadays there are so many stolen packages, and normally its the brand that has to cover this loss, not anymore! the additional income stream is also not to be overlooked, this has really helped us cover unexpected shipping fees and allow us to cover any claim without worrying about losing money on an order. highly recommend navidium, thank you for bringing control back to the brands! i would give it more than 5 stars if i could!

Crio Bru

2023-11-14

United States

I used Route for a while then switched to Navidium. It's the best thing I ever did. It's an absolute no brainer. Route provided very little help and in fact it was a pain to have them handle shipping issues and our customers didn't like it either. Better to handle on your end and provide a better experience and make more margin in the process. 5 stars.

Best shipping protection service out there, I have used competitors products but they slow down your time to help the customer (which matters the most) navidiium lets you handle the service its the best!

I would highly recommend the app. The one issue is that it overrides upsells in the cart drawer if you're using Rebuy, but I think it's worth it to have the Navidium app over the Rebuy upsell depending on what you sell.

ZL1 Addons

2023-11-13

United States

We switched from Route... Why pay another company tons of money and redirect our customers to their app/team? It was a broken experience and one we found that route was not accepting claims and leaving customers with a bad taste in their mouth. Navidium put the entire experience back into our hands with a better experience for our customers and for us to recover costs and sometimes more when a shipment goes wrong or is stolen. I would 100% suggest companies go this route for the customer experience alone, and the benefit of a managing your own claims and not having a company your paying a ton of money too to simply decline them.

Kore Essentials

2023-11-13

United States

We honestly don't review apps (and we utilizes over 40 in our Shopify store), because most don't work as promised, but I will take the time to review this app. We are continually impressed not only by this app's performance, but also their customer service. When it came to set-up, they were with us every step of the way, answering questions quickly and efficiently. Their support team has complete knowledge of their product, but more importantly, they have knowledge of running a business on Shopify, which is rare. Often times, when we deal with apps' customer service teams, they know programming, but can't fully understand our business needs because they haven't run a business. This app gives us, and more importantly our customers, peace of mind and confidence purchasing with us, while also generating extra revenue to cover any shipping issues. We highly recommend.

Five Stars for Navidium! We recently integrated Navidium's shipping protection app into our Shopify store, and the experience has been nothing short of fantastic. The interface is intuitive and user-friendly. Navidium's design ensures a smooth experience from start to finish even for those not tech-savvy. The customer support truly stands out. They were there for us every step of the way, offering assistance during the integration process and providing thorough training. One of the key features we love is how effortlessly our customers can sign up for shipping protection. Navidium's straightforward approach ensures that our customers understand and appreciate the added layer of security for their orders. The innovative approach not only keeps our customers happy but also contributes to our bottom line. It's a win-win situation, and we've seen direct profit growth as a result. In conclusion, Navidium has exceeded our expectations, providing not just a service but a partnership that adds tangible value to our business. Highly recommend! Ivan & Kineon team

MR2 Heaven

2023-11-13

United States

I wish i knew about this app earlier! I found this app through a friend and It has helped saved us quite a bit of money right from the start. The team was great and accommodating to install the app on all of our stores and supported it throughout multiple themes. If we ever had a bug or problem, they would be right on top of it and take care of things. They went above and beyond for us and we are truly grateful for this wonderful app they have created! Thank you!

Olive My Pickle

2023-11-13

United States

Love this app! Incredible, friendly, personalized support that provides fast and easy installation. Zero friction on install!! We were in business with Navidium very quickly and the app has a super simple dashboard to track metrics we want to see, plus a tool to track and report on claims. The claim feature has replaced an internal (Google sheet) that we'd used, for an easy, centralized place to measure claims (and no we don't have that many, but they're all in one easy-to-find place!) If you're on the fence, get the app.

This is a real app developed by people who understand and appreciate the retailer. We used to use Route for a brief period which was a waste of our valuable dollars. Route keeps all monies made plus they charge you a fortune on top of that. A total joke. Navidium provides an affordable logical solution to insurance where YOU the retailer get to keep the money you make off of each order and then allocate funds as needed when you have a claim. The people behind this company are incredible and CARE about your and our experience. Highly recommend!

Navidium installed it, and it works great. Exactly what's needed.

Amazing app. Does what it supposed to do and actually supports and helps ecom owners, unfortunately that cannot be said from another app that we used prior. Thanks guys

Our company went through multiple different shipping protection companies and never really got what we wanted until we found Navidium. All the others complicate the process to get help when a package is lost or stolen that we end up having to refund the customer anyway. No need to file police reports or any of that back and forth because Navidium puts the power and control in your hands to create quick and immediate solutions for the customer. We are obsessed with Navidium and recommend the service to everyone we can!

An absolute no brainer for anyone selling physical products in e-commerce.

Adept Cosmetics®

2023-11-11

United States

So far, I'm not impressed. They installed the app and code into our website and since then the app is extremely slow to load, the setting reset so once you place the amount of money you want to charge the customer for insurance, the data is erased the next day and the learn more button isn't visible. I find that to be the most concerning as I saw another shopify store complain about this last year! The support team has yet to get back to me on any of my concerns.

Great solution for business owners! Would reccommend

The concept of this app is great to begin with. We had an issue with this app that prevented mobile checkout. After expressing my concerns and uninstalling the application, a co-founder reached out to me explaining the customer service situation and offering to work us through the issue. We are reinstalling the app and giving it another go. When the owners of something care enough to take ownership of a problem, we are always willing to work through issues.

I would have given this app 10 stars if that was possible! The creators of this app are genius. We were using a different shipping protection app but they didn't have great customer service for us on the back end, or for our customers who had issues with lost/damaged packages. Navidium puts the control of how our customers issues get handled BUT simplifies it with this perfect app. We can now help our customers have an easy time making a claim and having the funds to refund instantly or send a new package. Also they're super fast at adding the app to our theme for us whenever we've had to change our theme! Exceptional customer service and all around couldn't be happier. WORTH EVERY PENNY!