Reviews for LoyaltyLion Rewards & Referral

Our onboarding experience was so great! Our rep, Freya Morrison, was so resposive and helped us every step of the way! Seriously couldn't have had a better experience setting up our Loyalty Program.

Hannah has been amazing as our CSM. She listens to our needs and makes sure to give recommendations. LL tech support is fast to respond to issues and the platform is very easy to use.

Fantastic app and app support as always. Great to have a dedicated account manager, big thank you to Namita and the team for helping us improve the loyalty program and increasing our return on the investment.

Found Loyalty Lion very easy to integrate and use - and allows for a lot of customisation where requested. Jonny and Jason were incredibly helpful and responsive, answering many of my questions and being available for support whenever needed!

We've loved switching over to LoyaltyLion and working with Vicky as a CSM! She has been extremely helpful with recommendations to help us get some quick wins, as well as helping to think of longer-term improvements. In general Loyalty Lions support team has been extremely helpful and gives great step-by-step instructions on how to use their platform and make any customizations.

We worked with the Loyalty Lion team to launch our rewards program. we have been working with them for a year now and I am very happy with their support, education, and guidance. Jason and Luana have been a massive help to us. We had to navigate through our store's complicated systems to find a solution that made sense for our business. They were able to support us after hours when we launched due to our time difference and were very responsive to any issues or last-minute questions we had. I also wanted to mention they have an abundance of content for our design team to work with which helped massively.

Loyalty Lion is exactly what we needed from a rewards program - offering currency conversion, as well as many other features which their competitors could not. From sales to onboarding with Jason (who's fantastic, by the way), we've been incredibly well supported in bringing our dream loyalty program to life. It's become a great asset to our company and the response of our customer base has been phenomenal.

We’ve had a great experience working with LoyaltyLion for our Rewards program for the last two years. As a beauty retailer on Shopify, LL was extremely easy to set up. It gave us the flexibility to create a compelling program unique to our business, design a Rewards landing page that was customized for our brand, and helped us drive repeat purchase and grow CLTV - all with minimal lift from our engineering team. After evaluating multiple platforms, we chose LL because of their singular focus on providing best-in-class loyalty programs (vs. others where loyalty is one of many offerings), complete feature set, set up tools that allowed marketing/non-technical people to do the heavy lifting to get the program up and running, and Klaviyo integration that made it easy to trigger emails and drive engagement through our program throughout the customer journey. Our onboarding point person, Luana, was awesome and helped us get to the exact implementation we were looking for and launch on time to meet our goals. Their landing page builder was great because we were able to quickly set up a V1 rewards page and launch the program. Our customers love the program and it’s super easy for them to redeem points. LL has been very easy to maintain and report on, giving us a fun way to engage with our best customers and drive additional revenue. When we need help the team is always responsive and kind. LL has been a great partner for us! Highly recommended.

Beddy's

2023-10-19

United States

We love working with the Loyalty Lion team! Their platform is easy to use and their team is super helpful and great to work with.

We had a great experience onboarding LoyaltyLion Rewards program on our site, with a very quick turnaround. Our onboarding manager dove right in and gave us great ideas, support in setting up the backend and was very quick to answer any technical questions we had. We are excited to see how this program works for our brand and website, but so far onboarding LoyaltyLion has been a seamless, easy and quick experience.

We had a great experience onboarding onto Loyalty Lion! Jonathan helped answer any and all questions and was super responsive!

Josie Maran

2023-09-29

United States

Vicky has been SO wonderful as our new CSM! She has listened to our teams needs and helped us hone in on the low hanging fruit that bring quick wins for our program. On top of having a great CSM on our side, Loyalty Lion also has a lot of helpful resources that make adopting new program features easy and attainable. Thank you Vicky and LL team for listening to your clients and rolling out new features and platform improvements that matter!

The onboarding support that we received throughout the integration of the app with our store was excellent: the team were accessible, swift with their communication and extremely helpful. The app itself has only been running for a short while, so too soon to evaluate its effectiveness, but first impressions are good and we like the fact that we can customise certain elements to make the look our own, and we also like that integrates with our mail program.

Great app if you want a loyalty program, very helpful team- been using them for a long time. Would highly recommend checking them out if you are looking for a loyalty program, I would not recommend a better company. Lots of useful features and automation

Sammy Newton has been nothing short of extraordinary in our onboarding process. He's been so patient and guiding through our process. He's been proactive in checking in on our launch progress and has been so helpful in answering ALL the many questions I threw at him. We also restructured our program in the middle of launch and he was super helpful during everything. He's been such a pleasure to work with too!

Sathiya from Loyalty Lion did a great job us!!

GLDN

2023-09-14

United States

Loyalty Lion has been a pleasure to work with. The support team has been super responsive and answered all of our questions very quickly! They held our hand the entire time and we are so excited to have our new loyalty program up and running. Vicky from the Loyalty Lion team has also been amazing and so helpful post-launch.

We have just completed our onboarding with Jonathan and the experience was incredible! He was super helpful from a strategy standpoint and was quickly able to guide us on any questions related to best practices and loyalty page customizations. We had a quick timeline for launch and we successfully hit it thanks to his help. Overall, we are very happy with the LoyaltyLion platform and our onboarding experience!

Huge thank you to Vicky for the white gloves service and support in getting me and the rest of the team up to speed on the newest features and capabilities of the platform. We're excited to roll out a couple touches to stimulate program enrollment and reward usage.

We integrated Loyalty Lion recently and it was an absolute pleasure working with our onboarding manager Jason. The platform speaks for itself but the communication and work from Jason was top notch.

Our Account Manager, Hannah, has just conducted a thorough QBR - outlining performance since launching the programme and ways we can improve our success. I look forward to seeing performance ramp up over the coming months when we move into our second quarter, and see the impact the programme has on LTV.

Anusha and her team have been prompt and responsive to any questions we have. They are proactive in reaching out to set meetings with us to ensure we are getting the best use of the features.

Brochu Walker

2023-09-06

United States

Thank you for taking the time to leave us a 5* review. We are delighted to hear that you are happy with our program!

We´ve been working with Loyaltylion app for a few years now and it has definitely helped us bring in more revenue. Our clients love to purchase knowing they will win points and have a discount for future purchases. The customer service is great and on our plan we count with a specialist that gives us new ideas and we can have monthly meetings to revise all the features and see if there is room for improvement.

goPure Beauty

2023-09-05

United States

Jason was very helpful during our onboarding process. The platform was easy to integrate with our tech deck. I do wish there were a few more actions pre-built and didn't require custom dev from our team. You can only connect to one Attentive account so we can't offer points for SMS sign-ups for other countries.