Reviews for LimeSpot Personalizer

Good customer service. They are nice and very willing to help others, the response is also in place, recommend this app.

A little bit complicated for some details (just my opinion) but the customer service is very helpfull! Good app.

Great customer support live chat! Super-fast response and solve my problem in just minutes. And it is free until you generate $50 revenue, best for the begineer or seasonal stores

great customer support live chat. very helpful making tweaks and changes. Revenue has increased since using.

I highly recommend LimeSpot! The features on this app are very good, extremely user friendly and feature-rich. The customer support is also A+ on professionalism, helpfulness, informative and being proactive.

Top notch app!!! Very good and support is fast and efective!! Thank you!!! Will recommend for sure!!

I haven't seen the results yet, but i'd still like to commend their support. They solved the queries quickly. Highly recommended.

Update #2: Brought my review back down to a 2 star review. Their customer service has been great to deal with, and I am very grateful for them. They bring an otherwise 1 star review up to 2. However, the app constantly is still having problems, such as showing items that are supposed to be hidden, failing to show any text in the boxes, making major changes to the layout like adding 5+ extra rows of suggestions without anything being done on our end. The app has been the most inconsistent app we have used on shopify and likely will be switching to another alternative as a result. Update #1: Customer service was very fast, friendly & easy to deal with. While the problem is still not fully understood, we reached a positive conclusion and the app is back up and running. Still removing 1 star due to the error that cost my business a month of missed targeted recommendations without notifying me, but overall happy with the app and how they handled this problem. Original Review: Once installed and running fine, at some point this app simply disconnected from our store, without notifying us. This is the second time this app has stopped working and disconnected without notifying me. For an app that is an important part of our sales funnel, I expect to be notified the instant it becomes inactive, so we can fix it and get it back up and running. Zero notifications of this is unacceptable. The first time it was due to a price change and ceased to work due to needing to confirm a new price point. This is understandable, but I was not made aware that this was going on, and had to fix it 100% on my end. I contacted a customer success wizard who said they would "make sure that this will be done more clearly in the future" but this was not the case today. The current time I am still waiting to hear back from customer support as to why my recommendations are no longer showing up, and trying to fix it on my end.

I recommed this app for its excellent sales boosting and good customer support. They help me customize my store to match my theme well.

Awesome app and very helpful staff. Always fast replies as well answering questions I have about my store.

MyMedic

2019-03-19

United States

App is great, support is unparalleled... what more could you ask for? This suited our needs better than anything else on the market. Kudos Limespot!

The app is awesome and easy to used and their support team is the best! Thank you for your support "Reymond"

very good app and responsive support! Recommended as a great app to help your customers explore more products.

This app is a money making machine, I can't stress enough how much it has helped me and my friends generate more revenue. And the support is simply outstanding, they reply within a few hours and solve your problems in no time. Huge thumbs up, absolutely recommend this. :)

Great app. Improves sales considerably, very reasonably priced, and fantastic customer support; helped me add the exact same fonts & style as my shopify store it looks great

Frederick helped me a lot with setting this app up on my website and making sure it fits the theme! Still currently trying this out and. Looks promising, and awesome customer support! :)

great! very helpful with increasing our average order value and increasing the purchases on adspend

Customer service knowledge of how the system works is great. Response time is a little on the slow side but overall a great product. Awaiting conversion stats to see if the AI really works for us.

I simply love this app! It gives you everything you need for up-sells, cross-sells and extra carousels of trending products, frequently bought together and so on. Plus they have a friendly plans, definitely a must have for every online store! And their support is one of the best I have ever pleasure to deal with :)

Customer service is bar-none amazing. UI is easy to use and learn, no learning curve. I was able to start right away with my campaigns. It's almost a cherry on top that they allow you to start your trial whenever you want.

Wonderfull customer service. When you do not know something they fix it direct for you ! It is difficult if you don't understand the code but they will change it for you so that makes it very easy!

App works very well. Wanted to increase revenue by adding products to home page and cart page. Support is great too! Highly recommend.

So far I am still testing overall performance, however, with some issues I had, Michelle was brilliant with her fast issue resolution service. This can make the difference between staying with or rejecting an app. Well done and keep it up. Update - 1st ever order via a Limespot recommendation. I am wrapped. I hope it keeps up.

Amazing app! Had some technical issues at first but they were quickly ironed out by support staff. Specifically, Michelle helped me customize certain elements on the store that I really needed. She was cordial, prompt, and did a great job fixing everything for me. Highly recommend!

Excellent service well pleased, I like how respectful they are , i would recomend this to anyone.