Reviews for Klaviyo: Email Marketing & SMS

I was a bit apprehensive about using Klaviyo after reading some of the 1-star reviews. After looking around, I figured I'd give them a try anyway, so far so good. My advice is to attend the webinars it'll help with an understanding of the platform.

I have this app on my 2 stores. It really helps me create campaigns in a simple way. They have a ready-made template as well. I use it for all my email marketing needs. Couldn't leave without this awesome app. I do not have to contact support for any errors or issues.

Loving this app. Easy to use and tons of options for email campaigns. Just spent the last hour playing with the app, creating a campaign and sent it off.

We made the switch from mailchimp to klaviyo and has been the best decision ever made. We recommend klaviyo for many reasons, but specially because of the ability to segment and tag users based on past purchase behaviours.

Great way to increase sales, easy to use and the dashboard makes it easy to see the results! Would recommend for anyone looking to email market.

Best app ever to email marketing! It has a lot of functionalities that make the work very easy and the UX flawless.

The best app by far to increase sales consistently and build a solid relationship with the costumer, definetely recommend for everyone this app at first place. 5 stars without any doubts.

Moved to this Klaviyo after the changes at Mail Chimp. Wish we had done so earlier. Powerful and easy to use. Lot's of tools, tracking, etc. Great app!

I love Klaviyo and the customer service team is amazing. I recently attended Klaviyo ATX and the presentations were all very helpful. I realize that I have a lot to learn but the team was so resourceful and accommodating. I sat for a one on one with Aubrey and he showed me things in 15 minutes that would've taken me forever to figure out. I am so happy that I decided to drive down from Dallas to attend.

Have a bit of a history with Klaviyo. It's a feature rich, communication platform that has a lot of intuitive emailing options. Originally we used them for our mailing campaigns. In the end we switched to Mailchimp because of cost. Klaviyo is expensive. Now we are back to Klaviyo and they are even better. The cost is high, but the tools are there to utilize your mailing lists to the max. It's somehow much easier to use than Mailchimp & more comprehensive. Happy to be back to Klaviyo!

Switched from Mailchimp to Kalviyo and I can't believe I've waited this long to use it! Love the customizable options and the workflows are so cool.

I think that this app should be very clear about their plans. Because in the end your subscription will be based on all the interactions once made on your store. And it does not matter if these profiles are useful to your business or not. If 5.000 people interact to your store but never bought a thing, you will have to pay a subscription for 5.000 profiles, which is insane expensive and might not bring you any return back. Just be aware that you will now be charged for your active email list members. Seams to be a good software, but if you don´t sign up for the very expensive subscription you can not test it. So be aware before you do all the work moving your lists to this software. It generates by it self a lot of profiles increasing the costs of subscription as they explain me in a Email. Just have in mind if you want to spend time dealing with this issue installing a new software.

This was the first email marketing app I have used for shopify. As a newbie to the whole email marketing game, I was quite surprised at how user friendly the app was and how seamlessly it was integrated to my store. Definitely recommend Klaviyo for the features that the app comes packed with and the amazing user experience. Wonderful job Klaviyo team.

No funciona bien.La paguina se queda colgada cada momento. No se puede volver a reinstalar con lo cual el problema no se puede solbentar...nada, no la recomiendo para nada

We made the switch from Mailchimp to Klaviyo and we love it so far. The support team are amazing too! Love how easy it was to migrate and how intuitive the platform is.

I decided to check out Klaviyo after all the news about Mailchimp not syncing with Shopify anymore. Best decision I've made! Klaviyos flows might be a little confusing at first but after watching a few of their videos and a few youtube videos I've set up a few flows that are doing well! The free version is more than enough to get started too!

I see a lot of people giving one star lately and I can't understand why. Their service is perfect for e-commerce. You can do everything you need and the support is great. I've never had any issues and I've been using it a lot in the past 2-3 months. The price is worth it if you plan to leverage your list and optimize email marketing for your business. If you want to send basic emails, then you'd probably want to stick with the cheapest alternatives.

Just signed up, just sent my first campaign. Wow, was it easy to do. I'm impressed so far at its ease of use and attention to detail. Thank you Klaviyo

Horrible app. Having the worst of luck trying to find a good email marketing company. I thought this would be the best of all, but after days of creating emails flows, pop ups etc.. I learned Klaviyo is no difference from the others. Reasons I DO NOT recommend Klaviyo: - the only way to get customer service is to email them and wait until they respond. I emailed them on a Wednesday, by Saturday I had to send another email asking if anyone received my initial email. So if time is of the essence beware. -I get an email back about a question I asked and the answer was so simple and unhelpful, I wasted additional time asking my question again. be detailed if you have to contact customer service, be prepared to wait. -I deleted several non-active subscribers from my Mailchimp account before integrating with Klaviyo to make sure I was at the 250 mark to avoid paying - I'm not into paying for email marketing, my customers hardly open their emails or usually mark them as spam for whatever reason. Deleting these subscribers got me at the 250 mark. After creating a welcome flow and learning all of Klaviyo's ways to do things, sending emails became the hardest thing ever. -the free plan is 250 subscribers and 500 emails per month. Thats 2 emails per person on your list, if nobody else signs up. After sending a "sorry it's been a few days since you got an email from me" to my subscribers, I sent a mothers day email 2 days later. I've only sent my list 2 emails and now I have to wait 30 days to send any additional emails this month or pay to upgrade to a monthly plan. -trying to send emails isn't easy. my list says 250 ppl, but when I try to send an email It tells me I have 252 ppl on my list. So, I have to break the list up into segments and send them. Even deleted more ppl in the Klaviyo list to bring the subscriber amount down, now I'm at 247 ppl but when sending it still says I'm at 252. How? IDK. I'm going back to Mailchimp. I'll find a 3rd party app to link to my Shopify store to connect everything. Hope this review helps someone.

The app makes marketing easier Easy to use Great email features and we have had great retention

This is a very good app for marketing and following up with customers. It has many features that help me in my email marketing. Thank you

I too got this to replace MailChimp and its super easy to use and the templates are eye catching! Very glad i choose this app.

Love! I got this to replace Mailchimp and honestly, I like it a lot better. Very happy with this app. I would get it again.

We upgraded from Mailchimp to Klaviyo and while we are in the early stages, we're already really impressed with the ease of use and customer service. I really can't speak more highly of the service teams that have helped us onboard. We've run into a couple hiccups in our transition, and they've been super helpful and responsive in making sure that our migration goes off seamlessly (at least in our customers' eyes!)

I'm sorry for the moment I replaced mail chimp. Their service is terrible, lots of mishaps, prices are too expensive. Very disappointed and I do not recommend them. There are cheaper and better solutions that know how to provide excellent service and not only to make promises