Reviews for Klaviyo: Email Marketing & SMS

Great app, plenty of functionality and automations to make everything that much easier as well as analytics and ideas on flows and campaigns.

Muy buena aplicación, poco a poco aprendiendo mas, totalmente recomendada a todos! Sigan asi por favor

We luckily moved from Mailchimp months before they apparently cut ties with Shopify. This application is certainly a step up in many regards with clean and tight integration from Shopify, enabling you to easily filter down to highly optimized people on your list and the visible layout of your automations/flows is really helpful and intuitive. Having all of that integration available in your automations/flows is simply fantastic. Live chat is helpful too for minutely detailed questions that are not necessarily clear as to how certain definitional conditions may work. The drawbacks I have -- 2 minor and 1 major: MINOR: (1) If you are sending out a campaign and you want to send it to a particular audience, you cannot create the audience in the campaign conditions itself. You have to first go create the segment (or new list) and then go back to your campaigns and assign that newly created segment as the target of your email. In mailchimp, you could just create the definition of the person who met 'x' conditions in the campaign builder itself rather than having to leave it, go create a stagnant group/segment, and then return back to the campaigns to send the campaign to that new group/segment. Would think/hope that Klaviyo would've implemented this by now (been with them for a little over a year), as that seems to be a quite helpful method of streamlining things when sending a campaign. (2) You're limited on the # of test emails you can send. So, if you use glockapps, for example, to test if your emails are going to inboxes, you are limited to something like 100 test campaigns per day for the purposes of them limiting spam, I believe. It's prima facie understandable, but after a client has been with them for a certain amount of time and they see a reputable send rate/open rate/click rate, etc., it would be helpful to have this limit lifted so as to not handcuff the people who are actually attempting to send quality emails by testing them before sending to make sure they arrive in inboxes. MAJOR: We have had a LOT of people on our list email us about after clicking a link in an email, google gives them a warning that the site they're linking to might not be safe. Klaviyo adds a "trk" before the links in the URL when you click on links and seems to effectively re-direct to the actual link after it runs its tracking to provide you analytics (try it and see). This error seems to appear primarily (if not excusively) for gmail accounts, which is a large portion of emails on our list (and will probably increase in that direction). So, it's quite problematic for us. We've inquired multiple times and there has been no reasonable solution provided. This was the primary response from Klaviyo: "At this time, this is not something we can set-up for you but you would need to set-up a reverse proxy. That handles the SSL traffic and sends it over to us. Now you can also use a 3rd Party CDN to accomplish this, i.e. Cloudflare, Fastly, KeyCDN, Cloudfront, etc." Regardless if you keep the global tracking feature on or off when sending campaigns or flows, this "trk" feature shows up and creates this issue. This may not be a big issue for you (though I think it would for most), but it certainly is for us and remains unaddressed with no reasonable resolution for us to pursue (and seems like something we should not have to resolve on our end -- the above response is Greek to me). I can't believe we're the only ones experiencing this issue with our audience. Anyone else? Otherwise, a great product. Pax.

La verdad, me gusta mucho , es bastante intuitiva y se pueden configurar muchas opciones de email marketing :)

So happy I have made the move to Klaviyo from Mailchimp! My store has grown to over $1 Million a year in revenue and Mailchimp was very limiting in its features and functionality; Klaviyo was the right choice for Best Chinese Medicines! https://bestchinesemedicines.com

So far so good! Signed up, sent my first campaign within 15 minutes. There's a lot to learn, but I'm encouraged that it's all do-able!

UPDATE: Klaviyo is completely down. Even the main site is not responding. UNACCEPTABLE! SO FAR UNIMPRESSED! The system has serious performance issues. All day long no statistics are being returned and the whole system to me seems like its timed out big time. I was once a paying customer and returned but things are not the way they used to be. Also, dont expect any kind of support from these people on a FREE TRIAL account. You will be lucky if you get a reply and when you do nothing gets resolved. Instead they ignore your email until you do. What kind of business practice is this? Either you want trail / free accounts to signup or you dont? Take your pick. 1) System issues (since i signed back up) 2) Lousy support (no resolutions) I know i know, as stated they dont support trial / free accounts. HINT: well maybe you should, thats where your future $$$$ is coming from.

This app will def. give you more re-targeted orders! I just started using it but I can already tell it will probably give a store 15-20% more sales, easily.

Today, this app was installed and I hope will be familiar with functionalities in couple of days, as of now I find this app easy to integrate and first campaign was super easy to compose. I liked the app and recommend it.

I spent over 2 hours perfecting a campaign for the Black Friday weekend, ONLY to have my email cancelled and be notified that it will take 1 business day for my account to be reviewed by the compliance team. This means, by the time my account is no longer disabled, the black friday weekend will be over. This was my very first campaign I have ever done on my shop, but I definitely won't be recommending this app to any one else.

Our Rickshaw Journey store (www.rickshawjourney.com) is being transformed by the send-ability of emails, wide array of templates, and tons of analytical dat and segmentation of Klaviyo - great training support, lots of folks who can help you to get going. Loving the process and trusting for great re$ult$!

Really digs in to my customers stats. I highly recommend to anyone looking to strategically market to their customers.

Very pleased with this app, at first I did not really understand but now the possibilities are endless! It's great :)

Great for email marketing, I use this for all of my drop shipping websites. I highly recommend using this app.

Great app help with getting a successful email list and potential returning customers a must-have for a beginner 5/5 recommend the product highly very effective and useful. I definitely will be using this to scale my store and create multiple campaigns and promotions. Great product so this review is very important for people to see and enjoy

Best email marketing app! Way Better than other mailchimp or Constant Contact. 10 out of 10 would recommend this app!

EXCELENTE APLICACIÓN, LA UTILIZO DESDE EL PRINCIPIO Y LA RECOMIENDO AMPLIAMENTE, ES UNA DE LAS MÁS COMPETITIVAS DEL MERCADO.

Very good application and affordable, it will bring in more money than you would invest by buying it

The best email marketing app I have used to date! Offers so many benefits and customizations. Wish I would've switched over sooner!

I rarely (if ever) leave reviews, however the Klaviyo platform has really impressed me. We switched from Mailchimp nearly 12 months ago and have never looked back. Mailchimp is great if you are just getting started, however Klaviyo offers unrivalled levels of customisation, targeting and granularity. I have yet to find something I am unable to do via Klaviyo. When using Mailchimp I was always held back by the system, whereas when using Klaviyo I am only held back by my creativity or lack of skills (which the Klaviyo support is very useful for!).

AMAZING!! So much better than mailchimp. Every business needs this ! Why have I only just discovered this !??

So far, so good. It's easy to use. I transitioned over from Mail chimp and it was a breeze. Thank you

We love Klaviyo so far. We are very new to email marketing and it has been very easy to use and the feedback from our customers has been great! I would highly recommend this app to anyone with a Shopify Store.

This is by far the best email marketing app there is. It does so many things at once and it is the simplest app that I have used.