Reviews for Kiwi Size Chart & Recommender

Fantastic app and very easy to use and their customer support are amazing and very helpful recommended to any one

Runderwear™

2023-05-23

United Kingdom

Great functionality, great customisation options and always great service whenever we need a helping hand. Would recommend.

THE KIWI SIZE CHART IS AWESOME. I HAVE THE ABILITY TO CUSTOMIZE THE WAY I WANT AS WELL AS HAVE CUSTOMER SUPPORT THAT RESPONDS TO ANY QUESTIONS ASKED.

Kiwi was amazing in customizing my size chart to exactly what I was looking for. I could not find this with other apps I tried. Customer support was very helpful and patient. Definitely recommend!

MIZIZI

2023-04-26

United States

Their customer support is swift, communicates well, and very helpful. We had issues onboarding a new size chart and the team quickly implemented and set it up for us. Been using their app for years and would highly recommend it.

Update April 2023: After a painful period back and forth for several weeks the issue mysteriously was resolved. We are concerned about reliability as they did not seem to have actually done anything to correct it. Jan 2023: 1 Star Review We have used it for 4 years without issue, but since January it has stopped working on Mobile for users using safari. We have clearly reported this to support multiple times and get a "works fine on our end" response, but our testing and customer reports indicate it is not working. If they pay attention to other reviews there is an issue that has been introduced to the software recently. They don't seem to care and we will find another solution unfortunately.

The customer service was super helpful. I had a problem with merging size charts into one table with different tabs, in Kiwi. They assisted me in figuring it out by providing step-by-step instructions and even shooting a video clip demonstrating each step. Thank you so much! I highly recommend the Kiwi App for your store.

the team is pretty helpful and kind, we have been using the app for a long time now and everything is going well.

Love the app and customer service was wonderful and fast. My issue was resolved very quickly. Thank you

Great app and the assistance is amazing! They are very helpful and quick to respond. Thank you Ron!

ISTO.

2023-02-02

Portugal

Fairly easy to use. It takes some learning but nothing too crazy. Customer service is great at helping out. So far so good :)

This app was perfect until last 3 days it has messed up my sales. THE SIZE CHART DOESN'T LOAD AND AS A RESULT IM SEEING DROP IN ADD TO CART. MAILED THE TEAM NO RESPONSE. PLEASE DO SOMETHING ELSE I'LL UNINSTALL THIS APP.

Customers service is not really good and not really available... The app is cool but complicated. Hope they will increase...

Awesome app with tons of features. Has really helped curb returns for sizing issues as well as increase orders due to giving my customers more confidence in their size selections. Great customer service as well! Prompt and professional.

I needed a lot of things and like always Kiwi customer service won. Customer service in my opinion is the most important thing. Ron really helped me with all I asked for he had a lot of knowldge and was supper nice and patient. Furthermore the app is super conveniente highly recommend it. I also like the option where you can upload a picture and it does the hard work for you that saves a lot of time, patients and with that customer service you have no where to wrong. Thank you very much!

Easy to start using and build guides and recommenders. Initially had a hard time getting attention from the customer support, but they have improved since. Looking forward to see impact of better size guiding.

It's a good and useful app for Shopify stores, and I thank the support team for the quick problem solving and great treatment.

Customer service was quick to respond. Excellent app. I actually have four stores using this app.I recommend it to you

It was a great app. Easy to use, effective, until it completely stopped working for weeks. We've waited and waited for a solution or information from support, but had no info, no fix, nothing. For this reason, we left for another app which was disappointing. An unreliable app is worse than a bad app IMO.

on the busiest time of the year (black friday) app decides to crash, have no access to the back end and charts take forever to load on product pages. Definitely ditching this app as soon as possible!

The Steel Shop

2022-11-27

Canada

stopped working during the busiest time of year!! BFCM! no support after hours , had to switch fast to another app as we were losing sales. What a joke.

It's ok to use and does what it promises. It is very unfortunate that it does not support multilingual use - not even the native version. Shame.

We've been using this app for many months now. It was reliable up until we started to have issues on some products. The support has been really bad, they've been dragging us for one week to solve the issue, and it's not even solved yet !! We opened many tickets and it's starting to hurt our business as customers cant find the size guide they are looking for and we are not being able to edit any guides on the back office.. Errors everywhere! We are seriously thinking to switch to another app you should too if you'r reading this!

Very bad Support. I am waiting over a week for help. They reply after 1 day only write 1 sentence and are offline again for a day.

Customer service was fast and efficient. Ron understood where I wanted to move the sizing chart link and it looks awesome on my store!