Reviews for Kiwi Size Chart & Recommender

really loved the support rep, Daniel has been all with me for hours to solve my issue..really loved the customer experience :)

Am very satisfied. Fits perfectly. Since many customers often have to measure with me, this is very good. Was a bit difficult to set up, but I was helped very quickly by Daniel. top!

Update: this app used to be very good but the support is not responsive even after 4 days of waiting. It's hard to reach them although it is mentioned they are available every day. I have checked the chat logs and emails even spam folder and nothing! Very sad to see good apps like this lower their level of customer service after some time. Might switch to another app soon since the app is also throwing an error in our theme. Old review Sep 2022: This app is very easy to work with and has lots of features. The support team is fantastic!! Highly recommend it

We had a look at other size guide apps, and found Kiwi to be the best. Support is fast and helpful. The app isnt perfect yet, but I'm sure these guys are working hard to make even better.

I was initially really excited when I discovered this app. The perspective of utilizing the size recommender to enhance the customer experience was truly promising. However, my enthusiasm quickly waned when I realized that the size recommendations provided by the app were inaccurate, despite providing all the necessary sizing information. Seeking a resolution, I promptly reached out to the support team for assistance in rectifying the issue and getting the app up and running smoothly. Unfortunately, my disappointment persisted as the support team failed to address my concerns effectively. They assured me that they would examine the sizing charts and make the necessary adjustments, but it has now been nearly two months, and no progress has been made. This situation is deeply regrettable because the app's features appeared to be excellent, and I was genuinely looking forward to implementing them in my store. However, after two months of having the app installed and being charged, I have been unable to enable it or benefit from its functionalities. Overall, I am extremely dissatisfied with the inaccurate recommendations and the extremely poor support experience I have encountered. Dealing with the app's support team has been nothing short of a nightmare. Their promise to "have a look" at the issue has resulted in weeks of waiting without any meaningful updates or resolution. As someone who has been using Shopify for nearly five years, I can confidently say that this has been the worst support experience I have ever had with any app thus far.

The service is great, I wanted to fix the size chart in the code and they fixed it for me. There is a lot of futures in the app

Fantastic app and very easy to use and their customer support are amazing and very helpful recommended to any one

Runderwear™

2023-05-23

United Kingdom

Great functionality, great customisation options and always great service whenever we need a helping hand. Would recommend.

THE KIWI SIZE CHART IS AWESOME. I HAVE THE ABILITY TO CUSTOMIZE THE WAY I WANT AS WELL AS HAVE CUSTOMER SUPPORT THAT RESPONDS TO ANY QUESTIONS ASKED.

Kiwi was amazing in customizing my size chart to exactly what I was looking for. I could not find this with other apps I tried. Customer support was very helpful and patient. Definitely recommend!

Their customer support is swift, communicates well, and very helpful. We had issues onboarding a new size chart and the team quickly implemented and set it up for us. Been using their app for years and would highly recommend it.

Update April 2023: After a painful period back and forth for several weeks the issue mysteriously was resolved. We are concerned about reliability as they did not seem to have actually done anything to correct it. Jan 2023: 1 Star Review We have used it for 4 years without issue, but since January it has stopped working on Mobile for users using safari. We have clearly reported this to support multiple times and get a "works fine on our end" response, but our testing and customer reports indicate it is not working. If they pay attention to other reviews there is an issue that has been introduced to the software recently. They don't seem to care and we will find another solution unfortunately.

The customer service was super helpful. I had a problem with merging size charts into one table with different tabs, in Kiwi. They assisted me in figuring it out by providing step-by-step instructions and even shooting a video clip demonstrating each step. Thank you so much! I highly recommend the Kiwi App for your store.

the team is pretty helpful and kind, we have been using the app for a long time now and everything is going well.

Love the app and customer service was wonderful and fast. My issue was resolved very quickly. Thank you

Great app and the assistance is amazing! They are very helpful and quick to respond. Thank you Ron!

ISTO.

2023-02-02

Portugal

Fairly easy to use. It takes some learning but nothing too crazy. Customer service is great at helping out. So far so good :)

This app was perfect until last 3 days it has messed up my sales. THE SIZE CHART DOESN'T LOAD AND AS A RESULT IM SEEING DROP IN ADD TO CART. MAILED THE TEAM NO RESPONSE. PLEASE DO SOMETHING ELSE I'LL UNINSTALL THIS APP.

Customers service is not really good and not really available... The app is cool but complicated. Hope they will increase...

I needed a lot of things and like always Kiwi customer service won. Customer service in my opinion is the most important thing. Ron really helped me with all I asked for he had a lot of knowldge and was supper nice and patient. Furthermore the app is super conveniente highly recommend it. I also like the option where you can upload a picture and it does the hard work for you that saves a lot of time, patients and with that customer service you have no where to wrong. Thank you very much!

Awesome app with tons of features. Has really helped curb returns for sizing issues as well as increase orders due to giving my customers more confidence in their size selections. Great customer service as well! Prompt and professional.

It's a good and useful app for Shopify stores, and I thank the support team for the quick problem solving and great treatment.

Easy to start using and build guides and recommenders. Initially had a hard time getting attention from the customer support, but they have improved since. Looking forward to see impact of better size guiding.

It was a great app. Easy to use, effective, until it completely stopped working for weeks. We've waited and waited for a solution or information from support, but had no info, no fix, nothing. For this reason, we left for another app which was disappointing. An unreliable app is worse than a bad app IMO.

Customer service was quick to respond. Excellent app. I actually have four stores using this app.I recommend it to you