Reviews for Joy Subscriptions

Prakash was really helpful and quick to respond. They help with the smallest things and show you demonstration picturs for visual learners lol. Thank you for your review! We’re so glad Prakash could provide helpful and detailed support. We love making things easier for all types of learners, and we’re always here to assist you. 😊

Impresionado con la versatilidad y sencillez de la app en la instalación y configuración. También con la adaptabilidad y personalización para nuestra tienda a través de su soporte rápido, eficiente y amable, en nuestro caso Damian. Excelente su ayuda. Así da gusto. ¡Muchas gracias por tus amables palabras! Nos alegra saber que tu experiencia con la app y nuestro soporte, especialmente con Damian, ha sido excelente. Nuestro objetivo es brindar un servicio rápido, eficiente y personalizado para cada tienda. Estamos aquí para ayudarte siempre que lo necesites. 😊

Sonny really helped me identify some issues that i had with subscribe and save and i was able to address them quickly. Thanks Sonny Thank you for your feedback! We’re so glad Sonny could assist you in resolving the issues quickly. If there’s anything else you need, don’t hesitate to reach out. 😊

Kundenservice wirklich super und so schnell. Ich bin sehr zufrieden, Audrey war super hilfsbereit und hat sehr schnell gearbeitet. Danke! Vielen Dank für Ihr tolles Feedback! Es freut uns sehr zu hören, dass Audrey Ihnen so schnell und hilfsbereit helfen konnte. Wir sind immer hier, um Sie zu unterstützen. 😊

Good Support and assistance, highly recommend! Thank you so much for your kind words! We’re thrilled to hear you had a great experience. If you need anything else, we’re here to help!

I have seen and used the best of the best plugins across different platforms (Framer, Shopify, WordPress, Wix), and this is the first time I am adding a review. What makes this tool the best? It's the customer support, and the way they go beyond normal to help us truly feels like it's witchcraft (normal tech support will never do it). Hands down, the best tool and tech support I have ever come across. Wow, thank you for this incredible feedback! It’s an honor to be recognized as the best tool and support you’ve come across. We strive to go above and beyond for every customer, and your kind words inspire us to keep doing so. We’re here whenever you need us! 😊

The app is clean, minimal, and functions well. While there’s room for additional features, I’m confident those are on the horizon. What really stands out is the team’s openness and responsiveness to feedback and customisation requests. Their customer service and work ethic are truly exceptional—they’ve been consistently helpful, approachable, and friendly throughout. Edit: the app is actually quite buggy and while the team is willing to help solve things and do customisations the work is often sloppy. We have lost sales and $$$ because of this. Hi Glow Logic Store Owner, Thank you for your detailed feedback. We’re glad you found our team approachable and responsive, and we truly appreciate your kind words about our customer service. Regarding the issues with customization and bugs, we’d like to sincerely apologize for the inconvenience caused. For the specific issue related to price updates for subscription contracts, we’ve already made the requested customizations. While most contracts are updated as expected, one contract required additional adjustments, which we’ve now completed. We’ve reached out to you directly to confirm this is resolved to your satisfaction. To clarify, our app’s pricing logic follows Shopify’s subscription guidelines, where prices in contracts are based on the first order's price to ensure consistency and transparency. However, we understand that your use case required manual adjustments, and we’re working to ensure such customizations are delivered more thoroughly in the future. If there are other bugs or concerns, please don’t hesitate to share them with us so we can address them promptly and improve your experience with the app. Your feedback is invaluable, and we’re committed to making the app better for you and all our merchants. Thank you for your patience and understanding. Best regards, Liz Customer Success Leader

Kind and quick support, thank you Hana <3 Thank you so much for your feedback! We’re happy Hana could provide such kind and quick support for you. We’re always here to help. ❤️

Outstanding support from Damian. 10/10 recommend using this application if you're looking for a subscription partner. I will be referring others to this company / app. Thank you again! Thank you for your amazing review! We’re thrilled that Damian could provide outstanding support, and we’re so grateful for your recommendations. We’ll always be here to help you and anyone you refer to us. 😊

insane how great these guys are and how quick they help at any time! Wow, thank you for this enthusiastic feedback! We’re so glad we could provide quick and great support for you. Don’t hesitate to reach out whenever you need us! 🚀

Very profesional attention service. They help me translating the widget. Very fast. Thank you for your kind words! We're thrilled to hear you found our service fast and professional. Translating the widget was our pleasure, and we’re here if you need any further assistance.

I had the pleasure of working with Sonny while setting up the Joy subscription app, and I must say, the service was exceptional! Sonny was not only knowledgeable but also incredibly patient and attentive. He meticulously guided me through the setup process and went the extra mile to ensure that the app was connected to the correct URL and functioning perfectly. His proactive approach and commitment to solving my issues were truly commendable. It's rare to come across a customer service representative who genuinely cares about the customer's needs and delivers such a personalized and thorough service. Thanks to Sonny, the setup was a breeze, and I am completely satisfied. Highly recommend him for anyone needing assistance! Thank you so much for your wonderful feedback! We’re delighted that Sonny could provide you with such an exceptional experience. His dedication to guiding you through the setup and ensuring everything was perfectly connected truly reflects our commitment to helping our users succeed. We’ll make sure to pass along your kind words to him. If you ever need assistance again, feel free to reach out!

Je suis vraiment satisfait de cette application. L'entreprise est très professionnelle et accompagne ses clients de manière exemplaire. Je recommande vivement ! Merci beaucoup pour vos mots gentils ! Nous sommes ravis que notre application et notre service aient répondu à vos attentes. Votre satisfaction est notre priorité, et nous sommes toujours là pour vous accompagner. Merci de nous recommander ! 😊

This is absolutely the best subscription app! Not only is it completely free and incredibly easy to use, but it also offers everything you'd need for your subscription setup. The features are intuitive, and the integration into our Shopify store was seamless. What truly stands out, though, is the amazing customer support! A special shoutout to Alyssa and Damian – they were absolutely fantastic. Whether it was answering our questions promptly, providing professional advice, or helping us customize a widget, they always went above and beyond. Their kindness, professionalism, and responsiveness were truly impressive! We highly recommend this app – it’s a fantastic solution for subscriptions and a real asset to any store. Huge thanks to the entire team for their outstanding work! Wow, thank you for such a glowing review! We’re so glad to hear you’re loving the app and finding it both intuitive and feature-rich. Alyssa and Damian will be thrilled to know they made such a positive impression, they truly go above and beyond! If you ever need help or have more feedback, we’re just a message away. 😊

Just installed the app. So far so good. Hana was very helpful in onboarding and setting up subscription app on my site. Thanks for your feedback! We’re so glad Hana could make your onboarding process smooth and helpful. Let us know if you need any further support as you explore the app. Welcome to Joy Subscription!

I've only just downloaded the app, but the customer support thus far has been great and it seems to fit my needs. Jade was my customer support person and was responsive and helpful with every question I had. Thank you for sharing your experience! Jade will be so happy to hear that her responsiveness and support made a difference for you. We're here to ensure the app continues to meet your needs—just let us know if you have more questions! 😊

Just installed this app today - so far, so good. The customer service rep was very helpful and efficient and even changed the wording on the subscribe option to better suit my website. And the best part? It's free :) Thank you for sharing your experience! We're glad to hear the app is off to a great start for you and that our customer service team could assist in tailoring the subscribe option to match your website. We're excited for you to explore all the features Joy Subscription has to offer. And yes, it's free, so enjoy! Let us know if you need anything else!

I had a fantastic experience using the Joy Subscription App! The app is intuitive and effective for managing subscriptions, and it perfectly fits the needs of my store. A special thanks to Damian for his outstanding support—he was professional, quick to respond, and ensured that the bulk subscription setup was handled seamlessly. Damian also patiently answered all my questions and provided clear guidance every step of the way. I highly recommend this app, not only for its features but also for the exceptional customer service. Wow, thank you for such a detailed and glowing review! We're so happy that the app meets your store's needs and that Damian provided you with exceptional support. We'll make sure he knows how much you appreciated his assistance. It's feedback like yours that motivates us to keep delivering the best service possible. If you ever have more questions or need help, we're just a message away!

J'ai pu échanger avec "Audrey", L'échange était fluide et agréable nos avons pu rapidement régler toutes les divergences !! Merci beaucoup pour votre retour positif ! Nous sommes ravis que l'échange avec Audrey ait été fluide et agréable, et que toutes vos questions aient pu être rapidement réglées. N'hésitez pas à nous recontacter si vous avez besoin d'aide supplémentaire. 😊

Amazing app with super fast customer Support. Hana did a fantastic job to resolve our issue. Great service. Thank you so much for your kind words! We're thrilled to hear you had a great experience with our app and that Hana was able to assist you quickly and effectively. We'll be sure to pass along your compliments to her. If you ever need further support, we're here to help!

Amazing support, works well. Damian and William are a great help. Thank you so much for your kind words! We're thrilled to hear that Damian and William could assist you and that you're happy with the app. If you need anything else, we're always here to help!

very helpful support, Hana helped me deactivate the one-time purchase in a short time. We’re so glad Hana could help you quickly resolve the issue! Thank you for your feedback, and don’t hesitate to reach out if you need further assistance.

Actualmente una aplicación gratuita que me soluciona el tipo de servicio que necesito. Recien lo instale y tuve la ayuda de JAde para la instalación y traducción, por el momento muy satisfecha, espero que continue asi de facil! ¡Muchas gracias por tu comentario! Nos alegra saber que la aplicación cumple con tus necesidades y que Jade pudo ayudarte con la instalación y traducción. Estamos aquí para asegurarnos de que todo siga siendo fácil y eficiente. ¡No dudes en contactarnos si necesitas más ayuda!

Very quick to respond and so helpful. They were able to bulk add all of my products and make sure everything was functioning as it should. We’re so happy to hear that our team could assist you quickly and ensure everything is working perfectly. Bulk-adding your products can be tricky, so we’re glad we could help make it seamless for you. Let us know if there’s anything else we can do!

Thank you for the 5-star review! We’re thrilled you’re enjoying Joy Subscription. Feel free to reach out if there’s anything we can do to make your experience even better!