Reviews for Joy Subscriptions

100 % zu empfehlen, wir haben die App vor kurzem installiert und bei jeder noch so kleinen Kleinigkeit gibt es einen extrem guten support der wirklich auch technische Probleme für einen behebt. Selten sowas erlebt, vielen Dank an Jasmine und die anderen Mitarbeiter!

The app is a bit underdeveloped and needs some extra features and some tinkering but the team makes it easier and less frustrating to navigate through it. Still it is very good and i still use it. Incredible patience from all of them, especially Sonny and Charles. Thank you both for being so patient and understanding.

I highly recommend Joy Subscription App for Shopify! The product subscription feature is simple to set up and integrates seamlessly with my store's checkout process. It offers great customization for different product needs, making it easy to manage subscriptions. The customer service is exceptional—responsive, helpful, and always ready to assist with any questions. This plugin has been a great way to boost recurring revenue and improve customer retention. If you're looking for a subscription solution, this plugin is definitely worth it!

it is easy to use. Service is helpful

MYHIXEL

2025-03-24

The app works correctly but the best part of them is the fast and effective agents that have helped me to setup all the configurations!

Only recently installed so far easy to use. And set up customer service really helpful and quick and sorted out changing logo in the emails for me. Hopefully it will work well when customers start subscribing.

Jasmine was helpful, and quick at finding the answers she needed to share with me. I appreciated her thoroughness and friendly attitude. The app is new to me and she explained everything very well.

Awesome app and speedy support and help when required. Hana was very patient and really helped me get going, can't recommend enough.

Audrey has been amazing to help us the setup of this new offer, in 5 min she solved our problem, I recommend this app for the many features and for the lovely customer support.

Audrey was great and fast to respond to my questions and assistance with configuration, very pleased.

Très bon service client, rapide et efficace. Hana a pu répondre à mes attentes et me donner un bon coup de main pour ma boutique. Je recommande !

So far I have very few complaints about this app, especially compared to the Shopify Subscriptions app. Currently there are a couple key features that I need for the service I use subscription apps for, mainly the ability for customers to choose their first billing date, and then the ability for customers to reschedule ALL future orders, and not just the next order for a subscription. The support team has told me they will be implementing those features sometime in the future, with a pretty quick response time to boot. Once these features are implemented, my 4 star will be changed to a 5 star. I had another issue as well that was caused by a weird interaction with another app, I reported it and they pretty quickly fixed that issue as well.

Support has been brilliant in ensuring app is set up perfectly for my store and widget fits my theme.

Really user friendly and intuitive! The support staff is amazing - Abby helped me customize my page almost immediately and was able to answer my questions. Highly recommend!

The Joy Subscription App is exceptionally user-friendly, making it seamless to set up subscription functionality for our online store in no time. The interface is intuitive, and the features cover everything we need for managing subscriptions. Hana provided prompt, professional, and detailed technical support, helping us customize the appearance to perfectly match our brand style. The whole experience exceeded our expectations. We are extremely satisfied and would highly recommend Joy to anyone looking for a reliable subscription solution!

ウィジェットの設定方法が分からなかった時に、チャットによるサポートをお願いしたらとてもスムーズに対応してくれて助かりました。 AbbyとAndrew（技術者）にはとても感謝しています。

Thank you so much to Hanna, she assisted me with changing the subscription product widget to reflect my brand colours. I really appreciate this as it keeps my brand tone and personality across my entire website. It's important to love your website to reflect you and your business. So kind to help me and it was done so quickly.

For the moment we're installing this app to our webshop, we got some great help from Audrey in the process. Thank you Audrey.

I've found setting up my subscriptions on Joy very straight forward and the support I received from Abby & Anivia (technician) was great, they were helpful, quick and talked me through the changes required. Unfortunately my current payment gateway isn't compatible with Joy at the moment so I am going to look at other payment gateway options in the hope I can use Joy on my shop soon.

So for everything works as it should. BTW, fastest support I have seen :D Well done!

Great app. Easy on-boarding process. Hana from online chat was very helpful :)

Hola al principio tenia dudas con esta APP, porque he tenido malas experiencias con otras APP, que te intentan cobrar al mínimo descuido, y/o generan una carga lenta en la tienda, u otros sin fin de problemas. Pero luego vi que tenia buena reputación 114 opiniones con una puntuación de 4,9. Y me decidí a instalarla el 11 de Feb. El manejo de la APP es muy sencillo, no te abruma con muchas opciones a diferencia de otras APP, lo que ayuda a que la configures rápidamente. Tiene todo lo necesario para su funcionamiento, incluye cosas que no habia tenido en cuenta y que son importantes, como la politica de cancelación que la APP ya te incluye. Es totalmente customizable puedes establecer libremente los periodos de suscripción de forma totalmente flexible. Tiene una funcion increible para importar suscripciones de otros productos de tu tienda, lo que te ahorra mucho trabajo. La App te permite gestionar los clientes, las suscripciones activas, y muchas funciones más. Los creadores de esta app pensaron en todo. El equipo de soporte responde en menos de 5 minutos, y me acompañaron en todo momento con mis dudas. Fueron muy amables y atentos conmigo, en especial Alyssa que me ayudó con la implantación del widget de la APP en mi tienda. Hoy 18 de Febrero, necesité contactar con el soporte de Joy para configurar algunas opciones de las suscripcione, y Elle me atendió muy bien. Un problema que también he visto con otras APP es que al principio muestrán interés en ayudarte, pero si en el futuro vuelves a necesitar ayuda, el soporte te abandona, o te deja esperando mucho tiempo o no te responde. Asi que desconfio mucho. Con Joy de momento les he contactado en 4 ocasiones y siempre responden rápido y son muy atentos y amables. De momento llevo una semana con la APP y sigue funcionando PERFECTAMENTE desde el primer dia. La recomiendo al 100%. Muchas gracias Joy APP !! muy contento con la APP.

Damian provided an incredibly good service, also the app is perfect and it is also FREE.

toller support von Hana - super schnell und kompetent

Abby and the team were so super helpful and were able to help me customize exactly what I requested. A+++++++