Reviews for Joy: Rewards & Loyalty Program

Perfect solution ! Thank you Tiana and Raymond for fixing our issues. Reward program is very efficient !

PSikhouvanjou

2024-09-24

Netherlands

Apps work well and easy, unfortunately the e mail notification to inform the points expire is not working and we are waiting now for 1.5 yrs. It seems not to be apriorty. The support chat function works really well, Tania was really helpfull today changing the widget to the basic one again.

I recently had some trouble navigating the app, but grateful for the customer support I received from Lydia. While the app can be a bit tricky at times, she was patient and took the time to walk me through each step, ensuring I was comfortable with how everything worked. Thank you!

Lydia was super helpful when we were having issues with searching for customers. :) I've spoken to several team members and everyone is always very nice and addresses my issues promptly. Definitely recommend this app :)

Since I'm new to the app I cannot speak to it's function yet - however if the app is as good as the customer service I got from HANA I expect great things. Usually when service is that good then everything else is too so I look forward to a long and prosperous relationship with Joy Loyalty

Easy setup with very helpful and responsive team! Extra thanks to Lydia and William for quick and easy assistance.

Absolutely fantastic experience with Hana from the support team! From the moment I reached out, she was incredibly attentive and knowledgeable. Hana took the time to understand my concerns and provided clear, effective solutions. Her friendly demeanor made the entire process stress-free. It’s rare to find such dedicated support staff. I truly appreciate her help and would highly recommend her to anyone in need of assistance. Five stars well deserved!

I got instant help from Hana in setting up the embedded pages for referral program. This App has proper support have been using it for more than 6 + months

I am very happy and thankful to Hana for providing such great support. I’m not very well versed in these things and she was patient and helpful in my needs. I’ve used other apps before but I love Joy because it is easy to work with and the support is phenomenal

Great service from Hana that helped to resolve my issues so promptly! I'm glad to have chosen Joy as our rewards program!

Great app and super fast assistance! Great team

Tiana was very very helpful and fast. Thank you

Alyssa was wonderful! Very patient and helped me with all 10 questions I had. The support team immediately jumped in to fix an issue I was having in my store. So glad to be using this for my rewards program. I have used several others in the past and this one is wonderful for the cost and the support you receive.

FansBRANDS®

2024-09-17

Hungary

EN - Great app! It has depth and very customizable. We can translate all of our "text" to Hungarian. The team behind is very reliable, and they have very fast response time. They can also make customisations for us! HU - Mindenkinek csak ajánlani tudom, szuperül testre lehet szabni és minden szöveget le tudtunk benne fordítani Magyarra. A csapat az app mögött nagyon reszponzív és segítőkész csapat van. Emelett ha valamilyen egyedi kinézetet szeretnél abban is tudnak segíteni.

Happy Earth Tea

2024-09-16

United States

Been working with Joy multiple months now. We have been very satisfied with how things work here, including the seamless POS experience. Today we had some issues with changing layout of the app and Lydia was quick to respond and walk us through the process. Great experience!

Cool&Simple

2024-09-16

Canada

We launched our new loyalty program with Joy, Kevin was very helpful with my many technical questions! The response from customer service is usually very fast, which is really appreciated.

A-List Fragrances

2024-09-14

United States

Audrey has been very responsive and helpful. She seemed very knowledgable and patient.

Gold Fever Hair

2024-09-13

United Kingdom

Have not started using the app yet as we're still customising it. We have some usual requests and the team, in particular Kevin, have been outstanding in accommodating our requests so far! Can wait to get started. Thanks team :)

Sincerely Valentine

2024-09-13

Belgium

Excellent & quick service from Tiana!

It's a great app with a fantastic customer service. Tiana was a wonderful help. I recommend.

FKSP

2024-09-12

United States

Pretty easy to setup, especially if you have some familiarity with code. Didn't love the design of the loyalty page out of the box, but again, I was able to customize it exactly as I needed ('cause I know Liquid, HTML, CSS, etc.) What you get in the free tier is pretty substantial. Definitely enough to get you up and running with rewards. We'll be upgrading to the second tier account type soon. Their support team is quick and great.

William did a great job fixing an error that was giving me trouble. Their customer support is very quick. Moving from a different reward app was easy.

Audery

Thank you for change my points! Thank you Lydia and Raymond

Love the app! It's easy to set up and use. The customer service team is fast, responsive, and reliable. Thank you CS Lydia, for her incredible help in resolving the issues on my website. Highly recommend it for anyone looking for a smooth experience!