Reviews for Hulk Product Options

The app is not intuitive and is difficult to use. Support was very difficult to deal with and documentation is sorely lacking. After 10 hours of trying to get it all set up, I had to remove it and go with another app that I had set up in less than a couple of hours. Save yourself the trouble and pass this app by.

This app doesnt let me add products to my option sets so im stuck and cant use it. I tried to contact support and I get no where. They dont even have this app listed in their support services online.

First time using this, got what I needed first try. the instructions are great! Would highly recommend

Works perfectly! Had some install issues but they quickly resolved it with my theme :) The only downside I would say is they don't have full integration with Paypal *yet? So I had to disable it.

I used this app for just over a month and it has lost me $$$ in sales. I configured it and got the HULK team to check it over. They said it was configured correctly. The first order that was placed through it worked perfectly. Anything after that was a disaster. It was either not showing the add-ons at checkout, or it would, but then it wouldn't charge the customer for them. It resulted in a lot of heavily discounted purchases and me looking like a fool to my customers. I contacted the HULK team about 20 times in the past month and each time I did they told me it was all working perfectly and there was no issue (even though I am sending them failed orders and missing payment), each time they said they fixed it and didn't understand my issue. The whole team lacks a customer service ethic and I'm pretty sure no one I spoke had English as a first language as their responses were always basic and really useless. I've just set up my theme and coded in the add-ons as I can't deal with this add on anymore. It wouldn't have bothered me too much if the plugin just didn't work. But it's the fact the customer service team kept making out like I was the idiot as apparently it was working fine on their end. Just not on my end or for any of my customers apparently.

Been looking for an app to find a way to make a product option selectable with an image and finally found this great app. Phew :) Also it lets you bulk add by product tag- which is amazing. Most other apps force you to go into each item. That's fine if you only have a few SKUs...

BY FAR ONE OF THE LEAST HELPFUL CUSTOMER SERVICE ON SHOPIFY. They have not contacted me back after 2 weeks of contacting them trying to get my store set up even though I immediately opted for the Pro Plan, so I am a paying App customer and still being ignored. They have ignored all my requests to contact them and have closed my tickets without answering them. Do Not Use Unless you plan on figuring it all out on your own without any assistance, because you definitely will not get any sort of help from them. Very Shocked with the quality of Service provided despite them bragging about industry leading customer support(Far cry from the truth)

I am new to the online retail world and let me say this App is Awesome! Easy to use and understand!

i use this app to add my customize option in my listing. if this will going good then i am thinking to purchase new version

I tried EVERY single option app available in the shopify app store. Sadly Every single one failed me. I was right about to right off Infinite Product Options as another app that didn't work for my needs, that is until I noticed that their technical support team offered free tech support, even for the free app users! I've yet to come across any app that offered premium support without some sort of fee. As far as the performance of the app, after tech suppor tweaked it, it is performing exactly as I need. I have a company that has many color options for fabric, however all the options are different prices. The app has allowed me to 1) show the swatches, 2) allows the customers to zoom in on the swatches, 3) alter the final price of products based on the product swatch a customer selects. I feel so satisfied with the product I am considering upgrading to pro, however, at this point the free version does everything I need and more, and best of all it's free! Big thumbs up on this app.

When my app stopped working, it was great to see that the Hulk team was excellent and prompt in their service as well as response time.

I used this app to help me build custom options for my products. This app also provides excellent help with quick response times and very good problem solving capabilities, in regards to reconfiguring product options.

finally I found the app that is best for my product options! I love it! ITS FREE and it is well working for my store! Thank you!

Very easy app and even more amazing customer service. Did not know why I was having an issue during set up and someone reached out to me right away. Best service I've seen from any developer on this site.

This app has really helped our business to deliver all the variants/options we wanted. Customer support has been absolutely SUPERB. The team is very responsive, proactive and FAST! 100% recommendable. Thanks to the team for their support for set-up and for customizing what we needed to make the store as we wanted. GREAT APP for business!

Perfect! ☺️ really very nice application. customer support is very polite and helps immediately. I would recommend.

Awesome app. The developers respond quick with great solutions. Would recommend Hulk Apps to anyone.

Amazing application. Did everything I needed and more. Every entity relationship was planned to perfectly match the average developers use case on the shopify platform. I wish more shopify applications were as well though through as this.

This app gives you more flexibility than using the standard variants. I had a few issues at first getting the options to work correctly but their tech support didn't give up on me. They worked on the problems until the issues were resolved. I wish all companies had as good of tech support as they do.

Grainwell

2019-06-03

United States

I tried out this app and the features were great but it caused two issues on our website. First, right after the app became active, it caused our photos not to be visible once you clicked on a item. Once that was fixed, customers couldn't add any items to their cart. They did look into this right away but it did not fix the issue. Now I have to wait for them to go back to our original code or go to an older version. I am bummed it is not going to work but it is just not worth losing sales.

I sadly couldn't make use of the app as 1 feature wasnt available or customizable for me. To incorporate a second selection within a product that already has selection choice of 2 items. After some back and forth and removing the app post free trial period Hulk was super responsive and approved the refund. Awaiting shopify to process. Thank you for the prompt responses and understanding! I hope to use your products in the near future!

Great service and quick respond. I will continue and recommend other for this app. It's really working well.

I have been using this app for awhile now (before they changed the name) and it is a real life saver. Thanks so much!!!

This app did exactly what I needed it to do. I ran into a few small issues with my theme and the developer was very quick to help me get those issues resolved. I use this app to offer custom embroidery options for certain items on my website. Initially I tried to use Shopify's variant system for this but I quickly passed the 100 variant limit. This app is well worth the monthly fee. I absolutely love the conditional statements - i.e, if a user selects one answer then it will prompt for additional information depending on that answer. Everything is well explained in the manual and was very easy to set up.

Excellent app. Team of hulkcode are really awsum, fast communicate and solve issue according to our theme within a day. Highly recommended.