Reviews for Growave: Loyalty & Wishlist +

Awesome app and great customer service, Masha was kind and helpful, thanks!

Really impressed with the support team at Growave. We're in the process of setting up the app, hit a technical roadblock, and they went to the next level to assess the issue and provide informational screenshots to help us navigate. All within hours of reaching out to them. The onboarding features are pretty great, but I wish there was a way to see what to expect and a few examples via video. I'm excited to learn more about how to use the app, but seem to need to activate it in order to learn. Maybe I'm missing a couple of demo videos. Excited to start using the features! Feeling good about working with the team at Growave whenever needed!

El equipo de growave se ha mostrado rapido y amable en las respuestas que he necesitado, sobre todo para entender los cambios. La aplicación funciona muy bien hasta ahora con mi tienda

Rajah and Kili

2024-09-14

Australia

Just getting started with Growave and have to say the support as we set up has been impressive. We had a couple things only the GW devs could do and they actioned them so swiftly, and though we ran into a couple of bugs the team have been super responsive and quick to fix them.

They responded to my issue so quickly and have been so incredibly helpful!

Customer service is really EXCEPTIONAL!! We've been providing web design and development services for more than 15 years and we've used a lot of apps, plugins, themes etc during that time. I spotted a general problem with the rewards sign up feature and rather than being told 'we'll solve this in the next version', the problem was resolved IMMEDIATELY. I have never experienced support quite like it. Highly recommended!!

Great service is vital for me as I am not techy. I need friendly help to get apps running and questions answered. I also was able to condense numerous apps into just this one making things more seamless in operating my website.

Wander + Lust Jewelry

2024-09-06

United States

Really loving this app! Very helpful and knowledgeable

Crochet Society

2024-09-03

United Kingdom

Great app, does everything we need and more. Support from Janat was quick and helpful :)

Tumbleweed Plants

2024-08-30

Singapore

Superb team, great to see good improvements with the apps. We are now on the V2 of growave. We are excited to grow our loyalty program, together with an app partner like Growave. Shout out to Masha, for assisting us very promptly. Kudos team!

I had problems with installing the code and changing the style. Got a reaction and solution within a couple of hours!

DoneGood

2024-08-27

United States

Hello DoneGood team! Thank you for your feedback on our app and 5-star review! We’re thrilled to see that you really like our app! Your rating is very important to us, and we strive to improve it every day, bringing you new features to enjoy. Let’s grow together! Thank you so much for choosing us! Kind regards, Yzat Customer Support Manager

CARBON COPY©

2024-08-22

Canada

Speedy and Helpful Customer Service!

Brilliant, there support team is fantastic, we needed some customisation done and they managed to get this done for me really quickly. Would def recommend Growave. Thank you for all your help.

ProSoccer

2024-08-20

United States

We've been using GWave for about a year, maybe less. Their support is amazingly fast and helpful. App has been working great for us, no issues thus for on a Shopify Plus website. Thanks guys for all you do!

Had a rough time with initial installation, however Yzat and the team at Growave were incredibly prompt in resolving each issue individually. In less than 24 hours, the app was functioning at 100%. We're now using it across our 4 stores and the results are great so far! Would definitely recommend for ease of use and implementation.

Excellent Customer Service!, The Service Team is very responsive to inquiries submitted and thorough/timely with the completion. The Growave tool has been very helpful for our company. Highly recommended!

Dear team at Safari Ltd®, Thank you so much for the 5-star review! 🌟Your support truly means a lot to us. We're delighted that you're satisfied with Growave. Wishing you continued success with your store! Best regards, Saule from the Growave Support team.

There is a simple issue that needs to be fixed, and it is highly disruptive to my store. Unfortunately, they do not have online resources or any live chat support. Since I wrote my one star review, they have been very much in contact, so I upgraded this review.

Dear team at Zaphino, Thank you so much for your five-star rating! 💖 We're delighted to learn that you've appreciated our service. Please know that we're always here to assist you with any questions or concerns you may have. Best regards, Binazir Head of Customer Support team

The Growave App is very nice since it combines both loyalty and wishlist together. But the most amazing thing is the support from the Growave team. As we have specific needs with 90% of our business still at the POS ,they are always helpfull with both advice and support. Customer Happiness and Success is clearly at the top op their list.

Le service client est très réactif et apporte une vraie aide !

I'm content with the support team, quick responses and always helpful and kind. However, I would've appreciated some support to migrate to the new update (V2 version). Growave customized our current V1 version, but couldn't help in regards to customizing the V2 version and they will stop supporting the V1 version in the near future. In other words, we feel like we are caught between a rock and a hard place. BUT the support team understood our situation and are currently working on a solution, which we are grateful for. Thanks!!

Hi, the team at Loup, We appreciate you taking the time to leave us a review! 😊 Happy Growaving! 💙 Janat, ​Customer Support Manager

The Growave team always goes above and beyond to support our shop. Any time I have a question or issue, someone is willing and able to assist via chat in a very timely manner. Also, the value of this app with reviews, loyalty and wishlist functionality is above and beyond efficient compared to needing multiple solutions. Thank you!