Reviews for Google & YouTube

The setup takes a while but I can see a lot of value once it's complete. I am excited to see how this works with my tracking on ads accounts!

We installed the app - in fact it's not an app anymore but a channel - and it performs as expected. We see our product feed in Google Merchant Center and the shopping ads are running. I don't understand all the 1 star reviews. Perhaps the app is not good for special scenarios, like currencies or complex multivariate products. For us it works.

What the HECK. This new App creates a Google Shopping 'Smart' Campaign but there's nothing smart about not being able to adjust bids or ANY other settings: bids, keywords, location? Wish I hadn't uninstalled the previous app which worked just fine and gave me good control over the Campaign. Shopify you have to get this sorted

Terrible app. Functionality greatly reduced. Our sales dropped massively after downloading this app. Considering deleting the app and getting a third party app or even leaving shopify all together

Does not work, could not get it to connect no and one could help. I went with Shopify because of the "easy to Us" & "will help set it up" however both Google & Shopify fall on their face's and do not help with anything.

Number 9 Fashion

2018-09-26

Australia

POS. Does not work. Won't authenticate even with my master account. To top it off support have said that the old app is removed and well, just this is it. Talk about leaving your customer's out to dry. What a shamefully poor customer experience from Shopify. From the result of a clearly flawed development and release system, to a complete lack of thinking about the customer experience and the issues from their (our) perspective. Shame.

This is SHIT!!!! DO NOT USE IT! SHOPIFY DEVELOPERS WHAT YOU'RE DOING??????????????????????????????????

does not even connect to google account. Not able to find the old google app that worked so well!!!

Nothing but problems with this and has resulted in loss of sales. Regret making the switch so soon, the other app was flawless. Very disappointed and angry.

Was sent an email that the old shopping app is to be stopped 31st October so pretty much forced to go onto this. Spent ages trying to set this up only to discover no multi client account support, absolutely ridiculous...shopify you expect me to create a new email/account for each of my stores?! You must understand there are people out there managing hundreds of client accounts for shopify. Also want to add how stupid it is of shopify to force people to switch to such an inferior app that clearly hasn't been tested or shopify staff haven't been trained properly to support it just before Christmas. It doesn't take many brain cells to realise that for retail stores Christmas is probably at least 80% of annual sales (myself included) then to start from scratch with a new feed (if it even works by then) will take a while to kick-in properly on google shopping. Surely someone might have thought after Christmas would have been a much better idea????!!!! NOPE...

Well i placed and ad and it kept saying it was creating and never stopped. The ads went through but i couldn't edit, delete or pause the ad because it was stuck saying "creating" basically taking my money without my controll...Deleted and i want my ad spend back.

Avoid at any cost if possible!!! I had nice working good old working Google Shopping App and decided to upgrade it after few emails from Shopify about it... Oh, man... It was (still is) costly mistake. My sessions from Google dropped in 3 times right away... and of course there is no support from Shopify.... Avoid!!!

Was advised in the email from Shopify to upgrade to this channel as the Google Shopping channel will be closed on October 21. First you have to delete your old Google Shopping App - no chance of getting that back. Tried to install the new Google Shopping Channel, doesn't work, has given me a message "Updating your Merchant Center account..." for the past 24 hours. Shopify support unhelpful - told me to delete and re-install. Did not work. Now I have no Google Shopping feed for my google shopping ads, leading to a drop in sales. What a disaster! Thanks Shopify!

It broke my Google Shopping experience. We are forced to upgrade, then it goes ahead and doesn't work. As I use a multi-client Google Merchant Centre this app isn't supported, even though the old one was. I'm literally at a loss as to how this could have happened. At the very least you'd think they'd include the same functionality as the old app.

This app is SO Bad. I regret greatly that i removed the old version of Google Shopping. Shopify is no help either. You can't search for products in Google Shopping app and you can't search for categories. :/

Lucius Atelier

2018-09-05

Singapore

Well, there is definitely plenty of room for app improvement. For instance, better tooltips or links to explain the configuration of google shopping fields.

The old connector app worked well to submit products to the merchant center. This new app is an absolute pain to get working correctly and doesn't provide any advanced features for experienced marketers. Much worse than the previous version

Google product category doesnt get inserted into generated feeds. Not via Google Shopping app, not via custom generated XML and not via Kit Product feed for Facebook. Tried: {{ GoogleProductCategory | replace: '&', '&' }} {{ product.metafields.google.google_product_type | escape }}

Google Inc. Is a fraudulent company through ads. I do not recommend anyone submitting my ads in Google

Can't use the app because my store does not "Use a supported currency", i'm currently using COP (Colombian Peso)

Very happy with the install and set up process, I got 90 or so disapproved Items but was able to edit and products were then approved. Small issue that I cannot set a manual CPC on the smart shopping campaign , but I can just pause this in shopify and set up my own campaign in google adwords and have full control over bid strategy. So far so good..

No way to add unit_pricing_base_measure: or unit_pricing_measure: or any other attributes, which are missing :( This app needs to be updated. Shopify is so nice! Please take the feedback and optimize the app :)

Beyond disappointed in this app. The switch from the old app to this one has been very detrimental to our sales and traffic. 1/3 of our products are disapproved (previously 0 disapproved), citing incorrect/missing GTIN and we have not changed a single thing in terms of data/MPN/GTIN codes. When we try to re-enter or fix a code, nothing changes. I'm at a loss. We rely so heavily on Google Shopping that if this is not remedied, we will be forced to move to another platform. Shopify, please please please look into these issues, this has a major impact on my store and dozens others based on these reviews alone.

Great that this is now available for UK stores rather than having to use other apps to load product feed to merchant centre. Only used for 2 days but so far so good - the set up in Shopify was quick & easy, all products approved quickly and shopping campaign is up and running. All data seems to have synced correctly across Merchant Centre & Adwords.

Hey there Google Shopping. I think it is astounding you are a channel now and giving me a first chance to use Google Shopping and I like the way you say Smart Shopping. It goes so good with Smart World Store. Smart is the future. Once again good to go keep going of what you are doing. Thank you for welcoming me to the team and best regards for all what Google does and stands for. Henry